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I continue to have problems with files not uploading to Verizon Cloud. The number of files change. I clear cache, restarted phone. They don't upload. Verizon steps didn't work.
Solved! Go to Correct Answer
If you de-select the data classes in 'upload settings' (Verizon Cloud App -> Settings Menu -. Upload Settings) the home page will show 0 files pending. As you re-enable each data class (leave contacts for last) and check the Home page, the affected backup type will be discovered when the 'Pending Files' displays a number. As notes, these 'Files' can also be a field inside a contacts record such as "Additional Notes" and not the whole contact record.
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When asked about scheduled backup by taking a few photos of some obvious item (a shoe, 3 forks, something atypical) and making sure your upload settings in the app allow the use of WiFi and Network data (strongest connection will be used automatically), what were the results?
We're sorry for the issues you're having with your files on the Verizon Cloud. Please give the next steps out.
~Ivone
The steps didn't work.
For Auto-Save on media with Verizon Cloud we are limited to certain folders on the device:
Photos/Videos - Only content in the following folders will autosave: Camera, Pictures, movies, SD Card (root). Media in Downloads, other apps, private folders, or custom locations would need to be manually selected and the 'Share' feature used to share to the Cloud app.
Documents - May be anywhere on the device's internal storage
Music - Music Folder
Contacts - Contacts App (Background Sync, meaning each time you save a change that same change is silently reflected in the Cloud App)
Call Logs/Messages - These backup from the respective databases in the device. Note that the saved messages are not visible in the Cloud app and must be restored to be seen again. Tapping on the button "View Messages" or "View Calls" will launch that app on your device and show you only what is currently on the Device.
The replies I received don't work. I can't get support from Verizon Cloud. This happens frequently, too often and no support!
I see the files on My Verizon but not on the Cloud App.
Thank you for the info. We don't want to give up. We're sending you a Private Message so we can gather more details about the issues with your upload.
~Jesse
Can you send me steps? This happens all lot, top often! I'm looking at another app. I can't get support from Verizon. I have 2 Verizon Cloud email addresses, nobody's replying. Messages to Verizon support never received a reply. I don't have time to chat, there's a lot of down time. I can easily spend a hour on chat. I need know more information on how do I get help. Why do continue to have problems?
My files won't upload automatically. That's alli know. When I open the Cloud App I see the number of files are between 800 to over a thousand.
If you de-select the data classes in 'upload settings' (Verizon Cloud App -> Settings Menu -. Upload Settings) the home page will show 0 files pending. As you re-enable each data class (leave contacts for last) and check the Home page, the affected backup type will be discovered when the 'Pending Files' displays a number. As notes, these 'Files' can also be a field inside a contacts record such as "Additional Notes" and not the whole contact record.
..
When asked about scheduled backup by taking a few photos of some obvious item (a shoe, 3 forks, something atypical) and making sure your upload settings in the app allow the use of WiFi and Network data (strongest connection will be used automatically), what were the results?
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