Recover prepaid cloud
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How do I recover my prepaid cloud now that I'm on postpay if I don't remember my old user ID from prepaid?
Solved! Go to Correct Answer
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The Verizon Cloud uses your My Verizon credentials to login to the Cloud service attached to your Verizon phone number and SIM card. On a mobile device this is done in the background silently while other options such as the Desktop App, Web Portal, and Tablets all need manual login.
You can log in to the Verizon Cloud Portal with your My Verizon account username* and password. If you are a Verizon mobile customer, you can enter your mobile device number instead of user name and get a one-time verification link text sent to your phone
If you are trying to access your data from the Verizon Cloud web portal, or the desktop app, you need to use your My Verizon login credential, if you don't remember it, you can reset your My Verizon credential from the web portal or with the assistance of an agent.
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Hi, and thanks for reaching out. I know how important it is that you recover your data, so I'll be more than happy to assist you. Are you trying to access your Verizon account? *Anhiyzjah
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Sure hope Verizon's IT can link your cloud account to your current postpaid account. Your access to a prepaid account is gone forever once you stop prepaid service in my experience, but I want to say CS can still pull up the account.
I'm not a Verizon employee, just another customer trying to help.
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The Verizon Cloud uses your My Verizon credentials to login to the Cloud service attached to your Verizon phone number and SIM card. On a mobile device this is done in the background silently while other options such as the Desktop App, Web Portal, and Tablets all need manual login.
You can log in to the Verizon Cloud Portal with your My Verizon account username* and password. If you are a Verizon mobile customer, you can enter your mobile device number instead of user name and get a one-time verification link text sent to your phone
If you are trying to access your data from the Verizon Cloud web portal, or the desktop app, you need to use your My Verizon login credential, if you don't remember it, you can reset your My Verizon credential from the web portal or with the assistance of an agent.

