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My photos are not uploading. I have updated the app and phone. The app takes me to settings but when trying to turn on to upload photos, contacts, etc. i am not able to to turn the button green or on. Doesn't let me.
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If you see that on your My Verizon bill that you are paying for the Verizon Cloud (600GB, 2TB, Unlimited) for a particular line, and when on that same phone line's mobile device you open the Cloud app and see only the free version that allows Contacts Sync only (no media options), then you can also reset the app (Android: Clear Data in the storage section of the Cloud App in Device settings. iPhone: Delete and reinstall if you have iOS 16+, or power cycle the device if you are on a lower release).
If this options fails then in the mobile app use the 'Send Feedback' option to open a support ticket for your Cloud service and a tech will address it and email you back. Cancelling and re-opening the service will archive your data and that is a longer process to recover.
Hi Wacho90, we understand the importance of keeping your information secure with the option to upload it. Can you please clarify which service you're trying to use?
-Melissa
Hello Melissa, has there been a solution to this issue. It’s for the Verizon cloud app.
Hello MeyerjNavy. What issues are you experiencing with the Cloud? Do other apps work? What is the available memory space on your Cloud app?-Joe
Morning - The service level matters on your line's Cloud wireless account. There is the free version that will allow you to sync only Contacts with your device. The paid subscriptions (as well as the free 30-day trial) will open up all the backup options for the app. You can see the various service levels available and if there are any plan perks at My Verizon.
If you DO have a paid subscription or are on the free 30-day trial and can not toggle the Photo/Video options then please check your device's App security section for the Cloud app to access storage, as well as (on iPhone especially) access to your Camera Roll. That may be preventing the Cloud app from being allowed to make the needed copies of content to backup with our service.
Additional Note: if you recently had a device OS update, like Android's 6.1.1 or moved to iOS 18 for example, then your previous configuration settings may have changed in the background so a manual confirmation that all is as you remember it should be done.
What if the settings doesn’t even show the option of Verizon cloud in permissions under photos? I checked both spots in the permissions and in the actual app section in the settings. The toggle switch won’t allow me to move to “on” either.
I have the same issue and have not found a solution.
If you see that on your My Verizon bill that you are paying for the Verizon Cloud (600GB, 2TB, Unlimited) for a particular line, and when on that same phone line's mobile device you open the Cloud app and see only the free version that allows Contacts Sync only (no media options), then you can also reset the app (Android: Clear Data in the storage section of the Cloud App in Device settings. iPhone: Delete and reinstall if you have iOS 16+, or power cycle the device if you are on a lower release).
If this options fails then in the mobile app use the 'Send Feedback' option to open a support ticket for your Cloud service and a tech will address it and email you back. Cancelling and re-opening the service will archive your data and that is a longer process to recover.
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