Like many items I read tonight, I am unable to come up with a solution. I am a subscriber of 5G Home Plus that is supposed to come with Verizon Cloud Unlimited. I have downloaded the app to my windows desktop and have failed at accessing it. If this is indeed included in the package, I would like to utilize. The FAQ's section shows nothing so if a Verizon rep responds, please don't just provide that as a go to. Please let me know if anyone has been successful to date. Thank You!
We're sorry to hear that you're having problems with your Verizon Cloud. We want to make sure you're able to access it and use it as a cloud service. What part of the registration process are you having problems with? What specific error message do you get?
~Jesse
I am asked to login using my verizon credentials, which I do then my verizon mobile is sent a text message with a code for verification purposes. Once logged in, I am taken to a screen that shows 1 of 3 options of cloud service to choose from, all with a price, not the unlilmited service that I am being offered through my 5G Home Plus Plan.
If I try to log in using the number associated with my gateway, it sends a verification message to that which of course cannot be answered.
Please let me know of any other questions you may have, I would like to get this resolved so I can begin using your cloud service that is included in my plan. Thank you so much!
Thanks for sharing those details. Seems we'll need to look at a few things related to the account. As part of that sending a Private Message so we can get started.
-John
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