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I continue to have problems with Verizon cloud. My files won't upload automatically. 5 Agents just today don't know why. This is a ongoing issue, Verizon just want fix it. They don't reply to emails, i have to chat. I spent over 3 hours just today!
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Thanks for your help. The app email address don't work. I guess I'll look for another app.
I undestand your frustration thomasr1950. Here are a couple links that will help with self troubleshooting https://www.verizon.com/support/devices/#mobile and how ot utilize cloud https://www.verizon.com/support/how-to-use-verizon-cloud/ or you can send us a PM and we would be happy to work with you together on this.
-Kaye
Nobody replies to dm"s. I was told Verizon no longer offers support by dm. 5 Agents can't fix the issue, over 4 hours on chat today including 3 Supervisors.
Ive chatted with 13 Agents, none could fix my cloud issue. Not only do my files not upload automatically the number of files waiting to upload changes. I don't have any new files to upload. Verizon Cloud email is not replying. How do I get support?
We hate to see that you have had any trouble getting the Verizon Cloud set up and moving your files. We would love to help! I'm sending you over a private message to get started.
-Meg
Thanks for reaching out. We would like to troubleshoot this issue to ensure your valuable content is safe. I sent you a private message to get started.
-Nikki
2 more hours with tier 2 support, nothing changed. The files were uploaded manually, then I see i have more that were not uploaded manually. Verizon doesn't have a clue what to do. I can't get support from Verizon Cloud by email. What do I do?
Others accessrd my account. They don't know why I have issues.
Looking back on this issue, it started in 2023! Verizon doesn't have a fix.
How do I get support? If Tier 2 can't help, it's a 2 year old issue, what is the solution? 14 Agents is a bit much. Right? How many Agents is required to fix this?
We understand you are having difficulty uploading photos to the Verizon Cloud. WE will be sending you a Private message so we can gain understanding and help you accomplish this.
~Balter
I wish I could give you some answers, but the only thing I can tell you is CS is outsourced, which is why you've been speaking to so many people who haven't been that helpful. They can't get into much of anything directly associated with Verizon other than accessing your general account details. If the cloud support email isn't working - there are some Verizon employees who monitor that, but I suspect they're extremely overwhelmed? - the only suggestion I can provide is to use a different cloud service.
If I come across the thread where I saw a good post from a Verizon employee with suggestions on how to get stuff uploaded better, will link it here.
Thanks for your help. The app email address don't work. I guess I'll look for another app.
I found a email from Cloud support from January 2024. The issue is already over a year old!
@thomasr1950 wrote:Thanks for your help. The app email address don't work. I guess I'll look for another app.
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