I keep getting bounced back to the get started page when I enter my pin for the verizon cloud private folder. I just set it up today, does it take time to authenticate?
@Pitcrew-64 wrote: verizon cloud private folder I keep getting bounced back to the get started page when I enter my pin for the verizon cloud private folder. I just set it up today, does it take time to authenticate?
I know I would share your concern if I was having the same experience after setting up a private folder. There shouldn't be any delay in accessing a private folder after you've set it up. Let's see if we can help.
What, if any, error messages are you getting when you try to access this folder? Any difference when trying to access it on the mobile app vs through My Verizon website?
Here's some helpful details about managing the security settings on the private folder: https://www.verizon.com/support/knowledge-base-240301/
-Joseph
I'm not getting any error messages, just keep getting bounced back to get started page after entering my pin. I'm only using the mobile app.
Pitcrew-64, thanks so much for this info. Let's take a deeper dive into this issue. I have sent you a Private Message.
-Natasha
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