Texting charges from Canada
Franheck
Enthusiast - Level 2

My question is I have a shared Nationwide plus Canada with one phone in Canada and one here. If my goddaughter, who is in Canada, texts me here in the States, is there a charge?

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HappyHelper
Specialist - Level 1

Texting to and from Canada won't charge you.

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Franheck
Enthusiast - Level 2

Not according to a Supervisor I just talked to today. Of course the supervisor I talked to on Dec 24 stated what you just stated. Apparently the NEW Nationwide plus Canada Shared data program has unlimited texting but anyone on the OLD Nationwide plus Canada Shared doesn't have texting and therefore the charge is .45 to receive and .40 to send...according to what I was told today. Of course the Supervisor I talked to yesterday said that there was no charge for texting under the Nationwide plus Canada Shared plan. So far four Verizon employees (including two supervisors) have indicated that there are no charges for texting to and from Canada under the Nationwide plus Canada The website www.verizon.com also says in BIG RED LETTERS 'no charge for messaging to and from Canada...).  On the other hand, three employees, including one supervisor and another Verizon website, have said there charges apply when Canada and Mexico are involved. All this to say, different people and different websites have different stories so I've blocked texting. The inconsistencies and end result can be quite costly.

I will say that all of the Verizon people I've talked to so far have been polite. My recommendation is to be diligent about monitoring Verizon accounts. My experience is what I've been told and what I see on the different Verizon sites is not necessarily what I've gotten...and 21 days to straighten things out (if it is) does try ones patience.

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HappyHelper
Specialist - Level 1

Neither the Nationwide plans nor the Share Everything plans charged for texting to or from Canada. The older Nationwide plus Canada plans didn't have an option for unlimited texting unless you had it as a line level feature so unless you opted for the (now retired) $5/250 message or $10/1000 message package, you were paying $0.20/message sent/received but it would have been the same if it was a domestic message. You didn't need to have the plus Canada option to be charged domestic rates for texting though, it was only for minutes. The Share Everything plan includes unlimited messaging so there wouldn't be a charge for it regardless of if you went with the plus Canada/Mexico option. The older Nationwide plus Mexico plans did have the option to keep unlimited messaging but messages sent/received while in Mexico were charged at the international rate.

Franheck
Enthusiast - Level 2

Thank you, HappyHelper,

Like I said. Different stories from different people, including different quotes for different rates, now. Yes I do have the old Nationwide Plus Canada. No it I didn't have the texting part because I was told it cost per text at the time I got it so as far as the $5 or $10 thing, that's news...and apparently a mute point. As for the new Nationwide Plus Canada Data 1000 plan, again I encourage people to ask a LOT of questions before switching to it and document who, when, where and what is being told to them and make sure the Verizon person (s) include detailed notes of the conversation. I have found that the answers to my questions varied depending on who I talked to, AND, as I've said, on the websites. Examples 1 and 2 Below.  NOTE  "DID YOU KNOW" in Example 1.  Note in Example 2 referencing the same plan under My Messaging Plan.  They say the complete opposite. I have brought this to the attentions of a 'higher up Supervisor' who agrees this does confuse customers/clients. If Verizon can't get a website right, how can they expect their employees to get things right? I stand by my previous posts.

EXAMPLE 1:Canada & Mexico Plans1000 shared minutes for:Long distance1 from the U.S. to Canada/Mexico.Calls while in Canada/Mexico to numbers in the U.S., Mexico or Canada (coverage not available everywhere).Text messages while in Mexico are 50¢ per message sent (per recipient) and 5¢ per message received.Multimedia messages while in Mexico are billed the same as when you're in the U.S., plus global data charges. See below for data rates.DID YOU KNOW:Unlimited Messaging from the U.S. to and from Canada and to Mexico is included in your Share Everything Plan.

EXAMPLE 2:My Voice PlanSHR EVERY CAN&MEX 1000MIN500MB$115.00/moIncludes:Monthly Account Access ChargeMonthly Line Access Charge for 2 linesUnlimited Shared Monthly Allowance MinutesUsage in Canada/Mexico:1000 Monthly Allowance Minutes$0.35 per Minute After AllowanceSharing With:843-812-7030 My Messaging PlanUNLIMITED MESSAGINGIncludedPlan Includes:Unlimited monthly messagesMonthly access charge includedUsage in Canada/Mexico:Shared Messaging Not Applicable/Additional Rates Apply

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HappyHelper
Specialist - Level 1

I guess I'm just not seeing the confusing part...

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Franheck
Enthusiast - Level 2

Read these two statements about the same plan.  The first says Unlimited Messaging included in the Canada shared plan.

DID YOU KNOW:

Unlimited Messaging from the U.S. to and from

Canada and to Mexico is included in your Share Everything Plan.

This Statement says it's not included and rates apply.

Usage in

Canada/Mexico:

·       

Shared Messaging Not Applicable/Additional Rates

Apply

  They contradict each other.                                     

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HappyHelper
Specialist - Level 1

The first one says to and from Canada is unlimited and to Mexico is unlimited. The second one says you have unlimited messages so shared messaging is not applicable. I'll admit the second part of the last statement fails to mention that the additional rates apply only to messaging from Mexico. But I still wouldn't consider it confusing if you read the first part.

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Franheck
Enthusiast - Level 2

HappyHelper,

Perhaps I can explain it differently... ie. SAME PLAN.

The first says texting is Free to and from Canada. (on one website)

The Second says shared usage doesn't apply and there will be charges. (on another website)

Now, after being on the phone for an hour with a Verizon supervisor yesterday and having her look at both these websites and the verbage, she is in complete agreement that it is a confusing message. After being with a local Supervisor for over an hour the day before and showing him the two sites, he is in agreement that the message is confusing. I believe you will note that in the second message it is under the heading of Usage in Canada/Mexico which would be interpreted as the rates apply to Canada/Mexico. Now, if I ONLY read the first part and didn't read the fine print, then if/when rates are applied I would be told I should have read the fine print. When you indicate that a part 'fails to mention', that clearly means something is left out. The 'something' is an important part of the plan.

Subject: - Re: Texting charges from Canada

Re: Texting charges from Canada

created by HappyHelper in Messaging - View the full discussion

The first one says to and from Canada is unlimited and to Mexico is unlimited. The second one says you have unlimited messages so shared messaging is not applicable. I'll admit the second part of the last statement fails to mention that the additional rates apply only to messaging from Mexico. But I still wouldn't consider it confusing if you read the first part.

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HappyHelper
Specialist - Level 1

Ok.

Fact remains, texting to and from Canada, with or without a plus Canada plan, on the Nationwide plans or the Share Everything plans, is billed as domestic. Smiley Happy

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Franheck
Enthusiast - Level 2

HappyHelper,

Thank you for all your responses. The real fact is according to the Supervisor from Corporate who called me yesterday, Canada isn't considered domestic. According to her if someone has the NEW Plus Canada 1000 there is no charge for messaging. IF, however, they just have the Nationwide plan without the PLUS Canada/Mexico, charges are accessed. She will be calling me next week to check on the status of my situation and I will relay the information in this discussion to her to again see what she says. It should be an interesting discussion.

Re: Texting charges from Canada

created by HappyHelper in Messaging - View the full discussion

Ok.

Fact remains, texting to and from Canada, with or without a plus Canada plan, on the Nationwide plans or the Share Everything plans, is billed as domestic. Smiley Happy

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HappyHelper
Specialist - Level 1

I was born and raised in Canada and my entire family is still there. I've been in the US for years now and have never been charged for texting to my family or for texting when I go home to visit. I've had several different VZW plans including the Nationwide, Nationwide plus Canada and Share Everything plans. It's never been billed anything other than domestic. I don't know where these "supervisors" are getting their information but I have years of experience.

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Franheck
Enthusiast - Level 2

HappyHelper,

What can I say that I haven't said before? I can only go by what is being told to me by Verizon personnel who identify themselves as Supervisors and the last person from the Verizon Executive office. All phone calls are recorded so I don't doubt they are who they say they are, especially yesterday's call. I can't speak for your experiences...only mine...and only what I've been told by multiple people. Again, inconsistency has been the big issue and by our conversation here it continues to be. If my experience were the same as yours, we wouldn't be having this conversation and I'd be a very happy Verizon customer. Unfortunately, my experience is different and well documented by several Verizon employees, locally and otherwise. Yesterdays was recorded as well. The end conclusion, as of yesterday, is that Verizon erred and there are several issues that Verizon has work on, the first being having consistent information given to customers. In a way I find that comforting to know Verizon has taken responsibility but it won't be until next week before I know the end result of my issue has been satisfactorily resolved.

Again, thank you for your information and time. I'll post again when I know more.

Re: Texting charges from Canada

created by HappyHelper in Messaging - View the full discussion

I was born and raised in Canada and my entire family is still there. I've been in the US for years now and have never been charged for texting to my family or for texting when I go home to visit. I've had several different VZW plans including the Nationwide, Nationwide plus Canada and Share Everything plans. It's never been billed anything other than domestic. I don't know where these "supervisors" are getting their information but I have years of experience.

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HappyHelper
Specialist - Level 1

Ok. Good luck. I just thought you were looking for answers from customers since you're posting on a customer to customer forum.

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Franheck
Enthusiast - Level 2

Thank you, and yes I was looking for answers as well as experiences. I believe that is what forums are for. If a customer is experiencing what I am experiencing then the forum is the place to share and to let Verizon know there are problems that go beyond the individual's issues.  This forum is more than just customer to customer since it is moderated by Verizon, regulated by Verizon,  censored by Verizon and responded to by Verizon. Your input has been helpful and informative.                                                                               

Re: Texting charges from Canada

    created by HappyHelper in Messaging - View the full discussion

Ok. Good luck. I just thought you were looking for answers from customers since you're posting on a customer to customer forum.

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