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Insurance claim for a replacement phone

I filed an insurance claim for a replacement phone because my phone wasn't staying charged. They sent me the replacement but they did not include a return shipping label for the defective phone. I have been on the phone with them for months trying to get a shipping label. Verizon is saying that it is an Asurion issue, however Asurion is stating there was never a claim made. I have literally spent hours on the phone with both Asurion and Verizon. Verizon billed me for the warranty replacement phone even after multiple requests for a return shipping label.

Has anyone ever had Asurion deny that a warranty claim was never made? Anyone have a phone number or email for filing complaints?

Comments

SynthpopAddict

I don't know why, but trying to get a shipping label from someone at Verizon seems to be an impossible task. Your best bet is to print the label yourself through your My Verizon account. Do a search for "equipment return" at the Verizon website for more details.

BH-82

That is a really tough situation. I had a similar situation happen and wasn’t getting any traction by calling the call centers at either Asurion or Verizon. I would recommend going into your local branch and trying to get help from a live person. That’s what ended up getting my situation resolved. I’d like to hope that given the opportunity, Verizon will do the right thing and help get this sorted out for you.

Verizon_Support

ConnieKirzy, we want you to get that return label and we're going to make sure any charges are taken care of. Please be on the lookout for a Private Message so we can make sure this is all resolved ASAP!

~Jesse

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