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Mobile protection plan changes

Tried to cancel mobile protection plan on 1/6/2024. Was told it would show up on next bill. Paid full bill due 2/7. New bill was to show $17 less. Bill due 3/7 arrived showing same full amount as previous bill (not $17 less). Called and was told the change hadn't been confirmed. They have not corrected (refunded any money ($17) for the previous billing cycle). They stated I still need to at the full amount including the $17 add on I am trying to have removed. By the three previous times I have tried to get this removed next month (April) Verizon will once again bill me the $17 mobile protect plan I am trying to get removed. That's true Customer NOService. I guess it's time to end 19 years as a Verizon Customer if it is not corrected.

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Verizon_Support

Argosy, I saw you message about having issures ending Total Mobile Protection. I'm sorry you've had some issues with it, and definitely would not want to see you leave due to that. Certianly I want you to be able to make the changes you need, but I do caution against removing protection unless you do have something in place to help replace or repair your device. I only mention it due to just this weekend I did see someone trash their phone in my grocery store parking lot.

If you do want to end the protection, you can uneroll in insurance via My Verizon using these steps: https://www.verizon.com/support/knowledge-base-206367/

If you're unable to do so, please let us know so we can assist further.

-John

Mobileplan

Well i didnt have to scroll far too see other verizon customers experiencing the same issue. I have both a $17 mobile protection plan as well as a $25 home device protection plan. The $25 plan i have called about removing multiple times and everytime the customer service representative informs me they have removed the policy however it continues to show up on my bill. I love verizons service and have rarely had issues over the ten+ years ive used them. I just wish there was better communication and transparency between customer service and billing so this issue wouldnt occur. Or better yet, give customers the option to remove protection plans using the myverizon app so sales associates still get credit for doing their job selling the policy, while also giving the consumer the ability to cancel without using a third party.

Verizon_Support

Mobileplan, we're sorry to hear about the issues you've ran into trying to manage your device protection plan. We know it's important to be able to manage the features on your account, and we definitely want to make sure that you're in total control.

The good news is that you can manage your services & perks (including device protection) via My Verizon at any time. From your home page, you can select Services & Perks>>Scroll down and select "Manage" next to the device protection plan under "Manage Services & Perks": https://www.verizon.com/digital/nsa/secure/ui/products/producthub/home

Please let us know if this helps.

~Izzy

Kimmy15

They are still charging me with mobile, protect,

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