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Bankruptcy Surrender
Mmwhetstone
Member

I am beyond sick of dealing with this company. The phones are crazy, the service isn't great and the customer service is absolutely horrible. I filed bankruptcy in November. Received an email from Verizon saying I could surrender my phones and contract with my bankruptcy. Call the number and speak to the bankruptcy department who then says I need to talk to customer care. Customer care then says they can't do anything to help me and sends me to financial services. They only do payments so they send me to accounts specialist. Account specialists say I need to talk to the bankruptcy department and they are gone for the day. Well I have already been on the phone for over an hour as it is. None of them know what is going on or what they are doing. I'm already on my 4th replacement phone because they keep sending bad ones. I just want to be done with Verizon completely. I have never been so frustrated. 

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Re: Bankruptcy Surrender
vzw_customer_support
Customer Support

 

Thank you for reaching out. We want to  make sure that you get the assistance that you need with your account. Were you able to get any additional assistance while on the phone with us? When did you recieve the email about returning the devices? ~Roger

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