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Correspondence Team

How long does it take to hear back from the Correspondence Team regarding a billing dispute? I mailed a letter nearly 3 weeks ago and have heard nothing back. I am disputing an $800 charge on my bill. If I don't hear back soon, my next step will be small claims court.

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unknown

http://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text

The law tells you how long see link above.

Good Luck

Verizon_Support

Hello lolo11787!

There's no need to wait for the mail, we can assist you! What happened on your account that caused those charges? Please provide me with some details, I'm happy to assist you with a resolution.

Thank you!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

donna2014a

I want to close my account.

There are many reason, lots of problems.

after 10 or more years dedication as verizon customer. No one can help.

can you please email or call me. This what the store customer service and phone customer service said I need to do cause they can not help at there level. I spoke to supervisors and they said they can't help. I need contact Corporate office. At this point. WHO IS CORPORATE NO ONE SEEMS TO KNOW!!! So can you help!!!

Verizon_Support

Donna2014a,

It sounds like you've been through a lot, and I'm sorry that the only option you feel you have at this time is to leave after 10 years of loyal service. We do not have customer support through email, but I can help you here. What is going on and why are supervisors saying you need to contact a corporate office?

SarahO_VZW

Follow us on Twitter @VZWSupport

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