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Disney+- one account per line or per account

I recently switched to Verizon and was informed by store associate and also online chat that if I would get the disney+ bundle for each line that sign up on Play more Unlimited plan. Currently I have 4 lines on Play Unlimited but am only able to create/link one disney+ account. This is of no use since Hulu and ESPN+ only offer 1 and 3 concurrent streams respectively. Disney+ is 4 screens, but I plan to add another line and then that won't work either.

With the current promotion, I have to be on premium unlimited plans for all devices. If i'm unable to create/link an individual account, then I'm stuck paying $10 more per line with no benefits since I cannot use the bundle effectively.

Both store and online chat folks confirmed that it would be one account per line, but that doesn't seem to be the case.

Can someone shed more light on it?

Comments

Verizon_Support

sameerg10,

We're here to help, and we want to make sure that all your lines can take advantage of the Disney+ offer. In order to sign up for your other three lines, each line will have to create its own login for My Verizon. Each line should go to My Verizon, select "register" and complete a profile. Once logged in, each line will have the option to sign up for Disney+. Does that help clarify?

https://www.verizon.com/support/disney-faqs/#signup-app

Thanks,

MichelleH_VZW

Thatsalliknow

Did this work. I called and was told one bundle per account

Verizon_Support

Hello, there! We truly apologize for any miscommunication regarding our Disney+ promotion. Customers can only have 1 active Disney+ offer per account. We hope this helps.

kevin3096

then if the bundle is per plan and not per line why are all lines still worth the same without actually getting the same services? because i have 2 brand new lines with play more unlimited and i’m paying 70 dollars each but technically on the second one i’m not getting the disney bundle yet i’m getting charged the 70 dollars. which means that i am not getting all the services that i am paying for specially when at the stores we are getting told that all lines include the same perks not just the main one.

Hiattech

I second this question. Not to mention that some of us share lines with friends but don't really want to give out login information to the 6 other people paying for their line to have a Disney plus account...

NJFla

We just signed up to Play More Unlim on all 4 lines in the Verizon store because was told EACH LINE would be able to REGISTER for individual Disney Plus/Hulu/ESPN.

IF I signed only ONE LINE with an Unlim plan would have to SHARE the ONE Disney+ account for all 4 lines.

(Verified VIA on your website AND Verison CHAT at home 1st said same, 1 acct per LINE)

Other lines are not given the option to register, my info showing up so sharing! (& had to give my pswd for them to access Hulu as well!))

I called Verizon and tech agreed & tried diff things, incl. accessing sons acct/phone, & escalated while on hold I was transferred finally to Disney Plus support and was told will conf in Verizon but phone disconnected after long wait!

We are paying extra per month for all 4 lines to have their own, please change!

So, Verizon Store, Verizon website, Verizon Chat, Phone Cust Service said same, ONE Disney+ ACCT Per LINE!

Verizon_Support

NJFla,

We love to see you take advantage of this amazing benefit on our network. For a limited time, if you have an eligible Unlimited plan, you can get Disney+, the on-demand streaming service, on us for 6 months. When adding it to your account online at My Verizon, you will be automatically forwarded to Disney's application to set up a user name and password. This login information is used for all the lines on your account. Disney+ allows you to set up user profiles for each member of your family. Here's more information regarding this promotion that will be helpful to you:

https://www.verizon.com/support/disney-faqs/#offer

Lasina_VZW

Brock275

Just got off the phone with Disney and Verizon. The one bundle per account is not true. Each phone now has it's own plan and the benefits are attached to the plan. In my case, I pull up the devices and check. I have three separate Disney bundles attached beneath each of three phones. The problem comes in when the account users try to activate. The account owner can easily do so with the email associated with the account. The account users do not have an email and you'll be asked to use the owner's email. That's a shortcut that eliminates the benefit from account users with the correct unlimted level plan. The approach we just figured out is to have the account users register a profile on MyVerizon app. Then they can activate their Disney bundle using their email associated with their MyVerizon app.

Brock275

Furthermore, you can check the logic. Verizon pages distinctly offers the bundle when upgrading each phone, not per account. It also states on both the Disney and Verizon page that to be eligible, the customer must be enrolled in a select unlimited plan. Each phone is not enrolled in it's own individual plan. Finally, you can select the device and click "manage device." If you have the right level of plan, it will show the bundle as already authorized on the account. I would not accept the recommendation to have all lines use the same Disney login. Disney limits to four screens. Hulu and ESPN limit to 2 and 1. It's not a good solution as you 'll be shorted bandwidth.

Phyllis58

This did not work for us. It just says under each device "your currently enrolled" but only the first device had the option of entering an email address.

The other devices basically cant add an email address for their line

Sat on chat for 3 hours the person just had me clicking the same thing over and over....

rr999

Dear Verizon Support Team,

we have 5 lines are eligible for Disney+ bundle. We tried with my Verizon app and in web site. We are unable to create individual D+ bundle accounts. We tried calling customer care multiple times. Every time they are connecting to Disney + team. Waiting for almost 2 hrs and call will be disconnecting by Verizon support team without any resolution.

Tired of calling Verizon support. During sales and on Verizon site if you need to get D+ bundle choose unlimited plan per line, sales team said one Disney + account per line eligible for Disney + bundle, now primary account owner can able to create the D+. For others it’s not giving the option to register, even though those lines are eligible. It should be linked with email and mobile number eligible for Disney +. Please do the proper validation and provide the benefit to the customers what they are paying.

Verizon_Support

Hello rr999! We are terribly sorry for the confusion. The promotion is 1 per account and not per line. The good news is that you can create different profiles for each line, however, they all need to share the same username and password to log in. I hope this clarifies your concerns. https://www.verizon.com/support/disney-bundle-faqs/#eligible

AaronS_VZW

rr999

Thank you for quick reply.
if it’s the case one Disney + account per account. Why Verizon promoting One Disney + per line. Why the customers has to pay for the service which we are not utilizing?

On the other hand We can stream 4 devices at any time of Disney. Even though 5 lines are eligible.

I don’t understand the logic here. At least Verizon should have a validation on the mobile number eligible or not.

rr999

@Jfrosty

Yes, we tried with individual Account Manger login.

once the primary owner creates D+ account, we won’t have the option to subscribe.

Verizon_Support

We do apologize for any confusion. The promotion is an Account Promotion, and is only available to one line on the account for registration. Other lines on the account would need to log into Disney Plus from their respective devices with the credentials you create when registering the promotional line. This information can be reviewed in sub-section 9 of the section labelled, "Eligibility and sign-up" in the link we provided you in the previous message. If you have any additional questions on this matter, please let us know.

RobertH_VZW

kmf7

I've received conflicting information with this, that each line gets its own Disney/Hulu account, from multiple reps in different departments in the company, and it sounds like that is happening for many others. That's not to say "you owe us more Disney accounts," but rather "fine, but you really need to blast a crystal clear email to everyone with Verizon work email address to clear this up for people." People are definitely buying phones and upgrading lines after receiving incorrect information, which is really not great.

Adding to the confusion is the way the plans are packaged/sold - the Disney account bundle is marketed as a line-by-line perk of picking a particular plan for each line, e.g. "play more." But once one eligible plan is on the account there is no longer any benefit to upgrading the other lines to that level, unless you care about hotspot or priority data or whatever. Which again, is fine, those features might be worth buying into that plan for a lot of people. But this isn't at all clear reading through your marketing materials. The Disney bundle functions as an account level feature, like a data bucket on the limited plans, so honest billing would feature it as an account level, rather than a line level, charge. This is going to keep being confusing for people until it gets cleared up one way or the other.

kirimom

There is now a promo for Disney Bundle with Play Unlimited. With this "new" Play Unlimited, you get Disney Bundle unlimited, but Apple Music changes to 6 months. With the "old" Play Unlimited, there is no Disney Bundle, but you get Apple Music unlimited. So, within the same ACCOUNT, can one line choose to keep the "old" Play Unlimited with Apple unlimited, while a second line switches to the "new" Play Unlimited to get the Disney Bundle unlimited (with only 6 months of Apple Music)? Or does the WHOLE ACCOUNT have to choose one or the other? Does anyone know?

birdblue

Again why are all of Verizon's replies not addressing the limited screens? You guys simply keep repeating yourself "One login per account". What about the screen problem? Hulu and ESPN plus both limit us to two screens... So six users are supposed to use two screens. All of my users are in the same house but they very very rarely end up watching the same television. This is causing a major problem. Plus I can no longer remove the commercials from Hulu I'm stuck with them now. thank you Verizon. This problem mixed with your never-ending failed promotions is starting to make me dislike a company I once loved dearly. I could write a book on the felled promotions. And it goes all the way back to 2019. Every promotion my family has ever gotten has had to be followed up by 10 to almost 20 or more phone calls to actually get it on to the account. At this moment Verizon still owes my family $600 for failed promotions. That we did not realize we're not actually on the bill

annieb4

Does each person need to be an account manager to do this?

7192431049

Did no work

Verizon_Support

Thanks for keeping us posted. We are sad to see those steps did not work. Please send us a Private Note to better assist you. ~Gilbert

sesing2

Has anyone contacted an attorney? Verizon's web page still actively promotes this offer on each individual line of a family/shared account when logged in and lists it as a feature even on the new non-unlimited plans. I definitely was lead to believe that any line on an eligible plan would receive the bundle.

Verizon_Support

sesing2, the Disney+ Bundle is an awesome feature to have, so I totally understand your concern. I am really sad to hear you feel this way, because I can assure you that we are not in the business of misleading out customers. Just so you know, the details about the feature does state on our website that there can only be one bundle per account. My apologies for any misinformaiton you may have received, that is never the intent. The link below provides more details about the bundle. Refer to question #3 under The Disney Bundle Eligibility section. Did this information help?

http://spr.ly/6602KRUQo

Traceylwrn

Was there any solution to this?

branjoseph

The good news is, you can take your other lines and downgrade to the plan that is $10 less per month (if you, like me, don't care about prioritized data or hotspot) and you wont lose access to The Disney Bundle as long as one account is still on Play More or other plans that include Disney Bundle

The bad news is, this was misleading as heck. In-store representatives and phone reps are touting these plans as having their own Disney Bundles PER LINE/PLAN. Yes, its in the fine print, but it is still very shady and misleading. And its not unreasonable to feel this way seeing as how many other people were misled as well and signed up for the plans because of it.

There needs to be better training of reps AND more clear verbiage on plan descriptions. Maybe even a big asterisk and bold print, since this seems to be an issue. When I called about this, the most recent rep I spoke with said that this happens a lot and even he was frustrated about how most other reps don't know enough about this issue.

Verizon, handle this and be careful
ive already been paid from ONE class-action law suit.

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