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Does switching to Xfinity Mobile Make Sense?

As an Xfinity customer, I am curious as to why wouldn't it be advantageous to switch to Xfinity mobile if they are they using VZW towers and its literally 1/2 the price for our two lines?

I dont know enough about the difference in their data networks (if any) but cutting my bill in half and being and Xfinity customer I am having a hard time convincing myself otherwise.

Comments

Doggo

You're basically super low on the priority list as far as service is concerned. It's cheap because they aren't the one's maintaining the towers. When there is a network issue, you're out of luck.

Top priority is VZW postpaid customers, below them is VZW prepaid which already has poor support compared to postpaid. Ever tried using their automated system to get to a real person? It's atrocious. Below that are the ranks of companies like Straight Talk - this is the tier of service you'd be a part of.

I have Xfinity too and have zero desire to downgrade my cell services like that.

Verizon_Support

jpags, we would be sad to see you go, and I can certainly recognize the value of being able to save money on your bill. We want to ensure that you are getting the best cellular experience possible, and I would be more than happy to review your account for any discount opportunities. Please check your inbox, so that we may work together to meet your needs.

Lorenzo_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JerryWasHere

I've read a few versions of this comment about "priority tiers" but I still don't understand. Can you please elaborate, in specific terms, on what you mean by "When there is a network issue, you're out of luck"? Out of luck in what way, exactly? Are you saying that Xfinity Mobile customers should expect to be randomly disconnected on a regular basis? Not be able to get a cellular signal at all, while VZW customers in the same location get 4 bars? Or are you only talking about getting through to a support person, as in your example about the automated system, when an issue arises (without necessarily having a higher probability of issues arising)? If the latter, wouldn't that be more of a reflection on Xfinity's staffing and customer service levels than anything else? I'm seriously researching Xfinity Mobile as an alternative to VZW's high prices, and have read both glowing and terrible reviews online. Just trying to understand what is reality. Thanks!

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scooterj101

Agreed, talk me out of swithcing to the X monster a little better please. Waht dose out of luck mean? are we talkign about more limited reception? Ability to surf when away from WiFi? Is the coverage the same jsut with lower "support"?

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