I need someone from executive relations to call me. I have a issue that has been going on since June 24th with no resolution. On June the 24th I got up to a checking account that was 658.00 dollars overdrawn. When I checked it was a payment that had been made to Verizon Wireless. Well at that time my bill was only two hundred dollars. I called Verizon and I called my bank. I cancelled my card and ordered a new one and was told by three different Verizon reps that they saw where my money had been and that they could get the issue reversed. Well the issue never got fixed and they are now wanting me to pay the full amount of my bill. I am on a fixed income and for my bank account to be overdrawn that 658 plus overdraft fees I had to be in the hole with my bank and then try to catch up my other bills where that money went missing. The last supervisor that I talked to he made it like this is my fault. There is no way I would authorize the payment of someone else's account with my bank knowing I have my own bills to pay. My wife is a seizure patient and she has to have her phone. All I am wanting is my account to be fixed. I do not need those services interrupted. Is there anyone in Verizon that can assist me with this situation. Thank you,
