Hotspot Suddenly Not Working

I tried to use my Hotspot on Jan 20 and received this message "error has occurred when activating this functionality please try again later". I have tried every day since then and it is still not working. I have called customer support and tried everything that was suggested, just short of a factory reset which I am not going to do. I have never had this problem before. I was in the same location that I have used it successfully in the past. I pay extra to have this feature on my plan. I know this has been a problem in the past with Verizon per other chat threads. Has anyone had any success in having the issue fixed? I need to have this to work when I am away from WiFi. I don't want to change carriers, we have been customers for over 13 years, but without this function, I will have to look elsewhere for a carrier that can meet my needs.

Accepted answers

Verizon_Support

rap4000, we want to ensure you can use your hotspot as needed. We have worked with LG regarding the hotspot matter impacting LG devices and it has been resolved. Are you still having an issue accessing the hotspot on your LG K8?

-Ebony

All comments

Brian_U

I am having the same problem. I started getting the error intermittently during the past few weeks, but it would work after a few attempts. However, since 1/20/22 I cannot get past the error. Hotspot, Bluetooth, and USB tethering will not activate.

Bob7262

Same issues here mate, both my phone and my mother's tethering died at the same time as around yours did.

Been trying to gut Verizon apps to see if it fixes it but no luck as of yet, still waiting to hear back from the call centers.

Sadukhan

Same for me on LG V40 thinQ.

No USB, Bluetooth,Hotspot tethering. Won't turn on. Started 1/23/22.

JayPA5

Just to add some additional information...and agony.

I was on the phone Saturday (1/22/22) for nearly 90 mins with tech support (2nd Trier) with Mike (a very helpful person). This was after spending an hour with 2 'cust service' reps on 1/21, where we did everything from resetting network, to power off/on phone, to checking that Wi-Fi was off and mobile data was on, etc.

I have an LGK20 with software VS5011DB that was last updated in Sept 2020. He reset the network from his end, verified my account was good for 25G of Hot Spot tethering, canceled that feature and reset it, re sync'ed the phone, had me reset the network and then reset the phone. Nothing helped. Then he noted that many others were having a similar problem starting on 1/20/22, so he filed an engineering ticket for me - [Edited for Privacy]. I got 2 SMS messages yesterday - one said that the issue was nearly complete/resolved, and that I'd get a call from tech support in the next 24 hours (no call and only 55 mins left till 24 hours is up). A 2nd message said the issue was closed and provided a link to a solution (it said the Verizon network was fine but it was an issue with the device (meaning my LG phone). That link DID NOT provide any help on this tethering issue. It was about HD voice calling?! So still waiting for a call and a resolution, but now have lost at least 3 days of a feature I am paying for.

rap400

It's a VERIZON issue - mobile hotspot doesn't work with my lg k8 but does with my droid turbo 2.

CARJSR

Oh no - I was really hoping that if I called them again and asked them to cancel the hotspot feature and reset it that would fix it! I have no basis for this, but this happened about the same time that Verizon and AT&T turned on their C-band 5G networks - wonder if that switchover could have anything to do with it?

Verizon_Support

It's vital for you to get your hotspot. We'd like to see what's going on. Let's get to the bottom of this Please send us a Private Note for assistance.*Melissa

JayPA5

How do you send a private note to get help on this hot spot issue?

As I posted a few days ago, I have the same issue which started 1/20/22 (at least that was when I last tried it), with the annoying message: "!" Tethering. An error has occurred when activating this functionality. Please try again later. (Been trying since last week after hours with cust service, and then 2 more hours with 2nd Tier tech support. Got SMS messages saying they were close to a resolution and would call me back. No call back. They gave me this number to call with my ticket # but when I call it tells me it is internal only: 1-866-221-4096. So it takes you back to 1st tier cust support and I was on hold for 10 mins and finally hung up! What is going on verizon?

The next SMS I got says my ticket has been resolved and they send a link for more info, about soe HD voice setting which does not address this issue at all from what I can see.

I have an LGK20 and a Samsung phone with the same plans. They have not been converted to the new 5G plans yet. LG phone Hot Spot fails, while Samsung phone HS works fine. I also have a spare LG phone, put the SIM card in that phone and had the same issue, so not the hardware of one LG phone vs. the other.

I did notice that my new billing cycle started on the same day this all started but not sure that has any bearing on it. On top of this my imap connection to aol for verizon mail stopped working on all my devices today (1/25/22), so now forced to use AOL webmail!

rd1981

Check out my post about what we had to do to get mines to work.

https://community.verizon.com/t5/Suggestions-for-this-Community/GrandFathered-plan-Got-messed-up-by-customer-service-Rep/m-p/1240100/highlight/true#M5146

It's up to you if you want to try this with a customer rep. Read my post to understand what im talking about.