I made a payment via phone, and didn't realize it but my old checking account was stored on file. I was charged a $35 NSF charge by my bank. About a week later Verizon tried to run the payment again, and I was once again charged a $35 NSF charge from my bank. At no time during this was I ever notified by Verizon that my payment never went through so i could rectify the situation. Verizon also charged me a $25 Insufficient fund fee. Today I spoke with the supervisor in financial services and they informed me they will not reverse any of the NSF charges because Verizon has the authority to try to run a payment 3 times to get it to go through. I told the supervisor when I made the payment over the phone I did not agree to have the payment ran but that one time, and there are no terms that says a phone payment can be processed up to 3 times when a payment is made. They also informed me it's only a courtesy that Verizon would contact me regarding a declined payment, that it's not mandatory. I would like to reach out to corporate because I don't feel customers should be treated this way. I've been a long time verizon customer and I think it's ridiculous they would want to lose a customer over a $35 NSF charge.
