I’m livid. I participated in two trade in promotions from the Verizon store valued $579 each. We got the new phones that day, transferred the data and sent the old ones off in the packaging that was provided. A few weeks later I ask about the status of the trade in and I’m told that my plan didn’t qualify for that promotion. I was never explained what that even means. Now, does that mean that once again Verizon us shafted me? Now i owe them $1160 for two phones that I was told would be a trade in? I’m honestly blown away. I have no idea what is going on and their service rep was useless. Their only response was, “how bout we change your plan?” So can I have the old phones back? Or are those now stolen? Does Verizon really have the audacity to just mess their customers like that? Then on top of that I’m told not once but TWICE that we would save $80 per month by enrolling in auto pay and paperless billing. I set it all up and they say “you have the wrong plan for this promotion” HOW BOUT VERIZON FIGURES THEIR SERVICE OUT AND STOPS LYING. I am blown away at how easy it is for them to have a complete lack of integrity. Who do I have to get ahold of to rectify this? Congress? Good lord.
I also was told 4 days ago that I would be contacted by some “escalation person” to help resolve this and I still haven’t heard from them, sounds like y’all are just all talk at this point. Hope the community sees how horrible this customer service is.
We're sorry to here about any trouble with qualifying for a promotion. Generally, if you would like to take a promotion you don't qualify for, even after you have already sent in your devices, a representative can help you adjust your plan or account to meet the requirements, and then they can manually apply for you so that you still get the promotion. It sounds like this is what was offered. If you would like to have the account updated, keep in mind there is a time limit to do this manually after the fact. It's not possible to receive a promotion without meeting the requirements, unfortunately. We also do offer an Auto Pay & Paperless discount for many of our programs. You'll be able to review this discount program and see which plans it applies to here: https://www.verizon.com/support/auto-pay-faqs/ If you still have questions, please let us know.