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Incorrect shipping address.

Yesterday I took my phone in to a vzw store and got it looked at since it stopped working. Was told that under the insurance my account has that it would be replaced.

The problem is that the address it is shipping to is not my address. Is there any way to change it?

When at the store, I watched the rep type in my address correctly. Upon receiving the shipping confirmation email, I noted that the address is incorrect and the FedEx tracking # shows that the address in the email is the one it is being shipped to, not my address.

Comments

Snn5

Given it is the weekend, chances are it might not have shipped yet. You can give Verizon a call to try and change that info, but in my experience, they try, but it never sticks. I still cant get my unit to display on packages and therefore I always have to chase down the delivery drivers since they cannot find me. Anyway, you can also contact FedEx and attempt to change the address since either it hasn't been shipped, or is en route. That might be the best thing to do IF it has shipped.

Verizon_Support

I'm so sorry to see you had issues with the phone and the shipment of the phone. I'm sure at this point you are more than anxious to get your replacement phone.

Once the order is sent for processing, we are not able to change the address, but we may be able to file a ticket to have Fed Ex intercept it and send it to the correct address.

I am going to send you a direct message so I can get some more details from you.

TamaraH_VZW

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