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My over-the-phone order does not show in online account

My order I placed over-the-phone with a Verizon rep has not appeared in my online account after several days. Although I did receive a receipt via email, the fact that the order does not appear online makes me nervous. It is a pre-order for a new product and I would hate to not receive the order after a lengthy wait because of a glitch.

Where online is my order?

Comments

Verizon_Support

I would be wondering what is going on with my order too.I am sure we can figure this out together. Are you a new cusotmer?

-Amber

emanon76

No, I am not a new customer. I've been a Verizon customer for years.

Verizon_Support

Thank you for the information and for the years of continuous loyalty, emanon76, we do appreciate it. Is this for the pre-order of the iPhone? ~Pamela

emanon76

This is a pre-order for the Apple Watch Ultra.

emanon76

This is a pre-order for the Apple Watch Ultra. I ordered on 9/9 and was given a ship date of 9/23. Today is 9/19 and still no indication whatsoever of the order in my online account. Verizon, you sure are cutting it close.

Verizon_Support

There is great anticipation around the new Apple devices, emanon76, so we understand how anxious you are. When it comes to preorders, communication regarding shipping will come via your email. The soonest the My Verizon would update with the order would be when it ships. Based on the information you provided, the watch will ship this Friday. That is when we would expect you to get tracking information.

-George

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