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Poor coverage in 91381 (Stevenson Ranch, CA)
GREJEL79
Member

The coverage map shows that Stevenson Ranch, CA (91381) has good coverage, but that is anything but accurate. How can our community determine where our nearest cell tower is, and if not nearby, request consideration for a tower in our community?

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Re: Poor coverage in 91381 (Stevenson Ranch, CA)
CHALOV16
Member

I agree. The service in this area is HORRIBLE! It drops my calls the minute I leave my home wifi. I was told that the area is very congested but that can't be the case. Please help!!

Re: Poor coverage in 91381 (Stevenson Ranch, CA)
NICYOU93
Member

I have to sit in my master bedroom closet to get receiption that wont drop.  PLEASE change it back to the way it was...or I may have to end this 25 year marriage with Verizon...

Re: Poor coverage in 91381 (Stevenson Ranch, CA)
KEVROS38
Member

We have been with Verizon for almost 15 years and the coverage in Stevenson Ranch is horrible.  It has gotten to the point that we are thinking about switching to AT&T.  We went to the Verizon store and they updated our sim cards but unfortunately now the service is even worse.  I would hate to leave Verizon but the cell service has become too unreliable.

Re: Poor coverage in 91381 (Stevenson Ranch, CA)
GREJEL79
Member

AT&T is finalizing installation of a high speed cellular and data site at Hemingway and Faulkner (near the townhomes). I stopped by and asked the workers today and they provided that info. Also, there is another site on Poe Parkway I believe that they also just installed. May have to switch to AT&T if Verizon doesn't do something to help in this area. I can only imagine how bad it would be if we had a big brush fire or something up here and we were trying to use our phones, and nobody had coverage. Also, most of EMS/Fire/Public Safety uses Verizon data for their ambulance/fire/sheriff mobile data computers, so that would be troublesome too!

Re: Poor coverage in 91381 (Stevenson Ranch, CA)
vzw_customer_support
Customer Support

GREJEL79, your network experience is very important to us, so we are here to work toward a resolution. Placement of towers can be a lengthy legal process to secure land and permits, but here is a web page http://spr.ly/6584DZkE0 to get you started. Can you elaborate further on your exact experience when using the phone in this area? About when did these problems start? Do the problems happen both indoors and outdoors? Is there a certain time of day the problems arise?

DavidC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor coverage in 91381 (Stevenson Ranch, CA)
GREJEL79
Member

My entire community, for many years, has been a Verizon (nearly) dead

space. Maybe we get 1 bar, and have to use the home wi-fi calling feature

to make calls. Pretty much all of Stevenson Ranch west of The Old Road is

hit and miss, mostly miss. At my daughter's school, Stevenson Ranch

Elementary School, there is no cell phone coverage. At my house on Moore

Lane, coverage is (maybe) 1 bar. This has been a multi-year issue, and my

neighbors and I have spoken about this to each other, all disappointed in

the Verizon Coverage. The issues are out in the open (At Rioux Park, and

the elementary school), as well as when out in the community. The coverage

is certainly NOT what is advertised on the Verizon Wireless Coverage Map.

We would appreciate some sort of assistance with this matter. We are all

pretty much at our wits end, and with AT&T putting up 2-3 new high speed

cell sites (At Hemingway/Faulkner and along Poe Parkway) in Stevenson

Ranch, we really don't want to switch providers, we just want some bars of

coverage and to be able to use our phones in our community.

It would be very simple to bring a representative to our community and

drive around with a cell phone and see for yourselves.

Greg [removed]

Content removed to comply with Verizon Wireless Terms of Service

Re: Poor coverage in 91381 (Stevenson Ranch, CA)
vzw_customer_support
Customer Support

KEVROS38, 

 

We appreciate that you've chosen Verizon over the last 15 years, and we don't want to see you leave Verizon. Let's figure this out, and turn things around. When did you begin having trouble with your service? Can you tell us more about the issues you have been having? 

 

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor coverage in 91381 (Stevenson Ranch, CA)
GREJEL79
Member

We have had problems for many, many years (at least 7 years). We formerly

lived at [removed], and had horrible service, having to use home

phone for phone calls. At our daughters school (she is in 5th grade)

(Stevenson Ranch Elementary), there has never been more than one bar of

coverage, and usually no bars. We moved to [removed]2 years ago,

and have had, at best (confirmed right now) at one bar, but I have wi-fi

calling turned on, so I can actually use it.

The problem is a multi-year problem. There is no known Verizon cell tower

in Stevenson Ranch, 91381, and I am not sure where the closest is. I just

know that this upper middle class community cannot use Verizon despite

having the service. I love Verizon EVERYWHERE other than at home or in my

community, but have nothing but disdain here. If there were an emergency in

our community, we would all be out of luck because our Verizon coverage is

nearly non-existent. The problem has been going on with my Verizon iPhone

4, 5,6, and 7, as well as my wife's Verizon iPhones and our friends and

neighbors.

Greg [removed]

Personal information removed to comply with Verizon Wireless Terms of Service

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Re: Poor coverage in 91381 (Stevenson Ranch, CA)
NICYOU93
Member

Hi Michele,

The poor coverage started about 9 months ago and I stopped having a signal inside my home. We live at the top of the hill in Stevenson Ranch and had always had great service until now.

I just simply have no bars in most of my home and the best reception is in the closet...not ideal.

Sent from my iPhone