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Trade-in Status

Hello,

I mailed my iPhone 5s appraised for $400 trade-in with iPhone 7 in the box I received in mail on Sept 21, and I see it delivered on Sept 27. My online status is still showing: "Recycling Box Mailed". I talked to a representative and they asked me to be patient, but I believe it should have been processed by now or the online status changed to show the delivery at least. I'm wondering if it's lost in the warehouse. How may I know if the warehouse has it and it's being processed?

I wish it was mentioned somewhere that I have the option to take the phone to the VZW store and hand it in for trade-in.

Regards

Comments

Weth

It took me 20 days to get the confirmation email that my full trade in value was accepted.

Verizon_Support

Rfirooz, we understand that it can make you anxious to wait on the phone to process in the warehouse. It does take 1-2 weeks total for the order to ship and process through the warehouse, because they do inspect the trade-in device for damage and defects. Do you have a tracking number that shows that you sent the package and it made it to our warehouse?

MarcusS_VZW
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rfirooz

MarcusS_VZW,

It's been 2 weeks now since it was delivered to the warehouse. Yes, I have the USPS tracking number, gave it to the first VZW phone representative I spoke with last week; it's already on file and was verified today upon my phone call.

Thanks

rfirooz

Thanks Weth. Has anyone else waited so long to see the status update online?

JULY81971

Yes, I have. Way back before Verizon had iPhones, i sent back a Droid Thunderbolt. I had a tracking number to prove it was returned. It was returned in the packaging Verizon sent me. A few months later they charged me the full retail price for the phone. It took months and the prospect of a lawsuit to get them to acknowledge that they were in the wrong and to get the bill fixed. I almost left Verizon over it. I still refuse to mail any devices to Verizon. I almost had a panic attack when I had to mail a Note 7 to Assurion.

rfirooz

JULY81971, thanks for sharing your story.

MONLAW43

Having the exact same situation as you. Mine was received according to the tracking number on 10/7, confirmed receipt with the rep by phone on 10/11, and still saying "recycling box mailed" online as of today. Has your device status updated?

rfirooz

Not yet. it's officially 3 weeks now and the status is not updated yet. I'm going to call the trade-in department again and have them do something.

rfirooz

@MarcusS_VZW, It's 3 weeks now and no update yet. How can you help me with this issue?

rfirooz

UPDATE: My status was changed to 'Trade-In Value Issued' for $400 today. It took exactly a month since the box was delivered to VZW and 40 days since the submission date.

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