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Verizon Attention Correspondence Team
andrescalzavara

I tried contacting Verizon's Attention Correspondance Team after customer service representatives told me nobody else could help me with a big problem they created with my account except this Correspondence Team. My issue has been ongoing ever since I switched to Verizon almost 7 months ago. I've spent dozens of hours calling, chatting and even going to Verizon stores to solve this problem and yet I'm still being unfairly charged $1300 that I wasn't supposed to be charged in the first place. How can I get a response from the top tiers at Verizon's customer support and close this matter once and for all.

Re: Verizon Attention Correspondence Team
andrescalzavara

How do I know if I'll even get a response from the Correspondence team.

Re: Verizon Attention Correspondence Team
vzw_customer_support
Customer Support

andrescalzavara, we are concerned to hear you are having issues with your account. This forum you have reached us at typically handles device issues. However, we are happy to assist in any way possible. May we ask what problems you are having?

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Re: Verizon Attention Correspondence Team
vzw_customer_support
Customer Support

 

to clarify, have you reached out to them directly? 

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Re: Verizon Attention Correspondence Team
andrescalzavara

Yes, I was told that the team was only reachable by mail so I sent letter through mail more than two weeks ago to the address I was given. The issue has to do with two devices but with a BOGO promotion and months of misguidance from customer service. Basically due to verizon representatives' misinformation I am now being forced to pay $1300 extra to what I was promised and so far nobody from customer service has been able to help me. There are hours of calls, chats and visits to Verizon stores that can prove all that has happened to me since I switched to Verizon. How do I know when I'll get an answer from the correspondence team or even know if I'll get one. I can send the same letter giving an explanation of the entire story to anyone that is willing to assist a very frustrated Verizon customer.  

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Re: Verizon Attention Correspondence Team
vzw_customer_support
Customer Support

It is difficult to hear of your experience. We are sending a Private Note.

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