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I have tried for several days now on both the website and app to manage my apps and add-ons but keep getting this error message.
As a valued customer, your concerns are always our top priority. We're sorry to hear that you've encountered an error message while processing your request and that this has been happening for several days from our website and from the mobile app. Let's work together to get this resolved. Have you tried rebooting your device? Have there been any recent changes to it? (e.g., software update, new apps downloaded, recent SIM Card change, etc.,) - RobertC_VZW
Having the same issue trying to manage my account addons. Same "We encountered an error while processing your request.Please try again later." Regardless if I use Firefox, Chrome, Verizon app on my Verizon phone. Been happening several days in a row now. Since it happens the same on multiple devices/computers, I can't believe this is an issue with all the different devices/computers. Tried clearing cache & cookies, restarting computer; tried removing and reinstalling Verizon app on phone. Nothing works. If I reload enough times it will go to the next step, but always when I cancel my subscription to one of the addons it is endlessly stuck. SIGH, please fix your website Verizon.
Hello rjj25, we're concerned to learn that you're having issues managing your add-ons, and we'd love to help! We've sent you a private note to better assist.
~Baldo
I am having this exact same issue. Unable to access on my desktop, through the app, etc.. I have been trying for several days now and receive the same error messages regardless of how/where I try to access the add-ons page. Please help!
Same issue here, like mentioned already, tried Chrome, FireFox, Edge and Verizon app. I've also tried private mode, incognito mode, deleting cookies/cache/data and still no fix.
Tried talking to customer service for over an hour untill they passes the blame to the other services and said to contact them, which I did and they said it was not on their side since it's the Verizon site that keeps showing the error and can't even get to the add on page
Very frustrating.
After 6 days of trying I was finally able to get to the add-ons and make my changes. I did nothing. Just persistence in logging in and trying from multiple different computers, devices, and ISPs even (tried from work). I must have tried 3 dozen different times just today. Anyone else that has been having this issue should give it a try.
Let's see what's going on.*Melissa
Hi. We always want everything to work properly for you. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa
I have done everything u did and I'm still getting that message
Hey there! Sorry to hear about your troubles with the Add Ons. Thank you for your efforts. Can you please tell me more about the applications or which Add Ons it is that you are referring to? So that we can get a better picture as to what it is that you are trying to accomplish. Thank you. -Louis
My add-on was "Verizon Cloud 600 GB" for $5.99 per month. I was able to remove that add-on few days ago. This add-on was offered as soon as we opened new phone - as part of initial phone set up. We mistakenly clicked YES button - since there are so many questions asked at initial set up, didn't read them well. I think it is misleading for Verizon to ask for a paid add-on at the new phone set up time. People want to use their new phone as quickly as possible without worrying to click 1 wrong button and not noticing that verizon started to charge them for some add-on.
Im having same issue. New phone Moto 2022 on current software. Myverizon app is up to date. Ive un-enrolled from Myvzw and reenrolled and same issue. Logged into chrome, desktop AND app and same issue when loading onto the "Add-ons and Apps" section of Verizon site. I can view bill, login, autopay, but just cant go to Add-ons and apps for Disney Bundle enrollment.
This is nonsense. It all started happening for me when you changed over your app. It’s never been right. It’s been going on for months and months now. I said parental controls on my computer and now he can’t use his computer because I Can’t turn his computer back on. Unacceptable.
@Chris2024 wrote: This is nonsense. It all started happening for me when you changed over your app. It’s never been right. It’s been going on for months and months now.
We certainly want to ensure that you are able to get all parental controls set up as you want them and to be able to access those services easily. When attempting to make changes, are you utilizing the My Verizon App or are you attempting to make changes with the Smart Family service with parental controls?
-Andi
Hello, I am now having the same issue too. Can someone please contact me.
We're here to help with your concern regarding your Verizon account. Have you cleared your cache and cookies on your browser? ~Peter
I’m having this same issue. I’ve been trying to see my WiFi info.
Hello Mtbutler1z5. We're sorry to learn you're having issues. Our goal is to try to help you with these issues and make your life a bit easier. Can you please elaborate further on your situation?
~Ivone
I just added You tube premium as perk and I go to activate and I get the error “ We encountered an error while processing your request”.
i have tried on mobile device and on computer. I have tried with edge and chrome.
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