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What is the email for verizon wireless corporate customer service complaints?
AcctOwner
Member

Just got off the phone with floor supervisor.   She apologized that she could not do any more to help and recommended contacting corporate with my complaint.  How do I contact corporate complaints via email?

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Re: What is the email for verizon wireless corporate customer service complaints?
tikibar1
Sr. Leader
Sr. Leader

You might try going to:

Region Leadership | Verizon Wireless | Verizon Wireless

Choose the appropriate manager for your region, then click their Profile button ... contact info is at the very bottom.

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Re: What is the email for verizon wireless corporate customer service complaints?
Not applicable

Verizon Wireless Corporate Office Headquarters

 

    Verizon Wireless Headquarters and Corporate offices are located in the USA. The address and contact information is listed below:

Verizon Wireless Corporate Office Headquarters HQ:

Cellco Partnership

Address:

1 Verizon Way

Basking Ridge, New Jersey 07920 USA

Corporate Phone Number: 1-908-559-5490

Mobile Service Number: 611 from your mobile

Customer Service Phone Number: 1-800-922-0204

Pre-Paid Customer Service: 1-888-294-6804

The email addresses would be the corporate name followed by @verizonwireless.com you can get the officers names from the other helpers post.

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Re: What is the email for verizon wireless corporate customer service complaints?
Widowsson1
Member

I too cannot get results from Customer Service. Supervisors will contact me in 24-48 hours and Verizon corporate will only respond via US Post Office.

The cell is my livelihood as it is my only contact number for my customers. Having an operative device is critical to my business.

Several years ago I signed up with Verizon and had no issues. About 8 years ago I received an upgrade cell and had horrible service. This service was to the extent that I lost my job as a result. Once a replacement phone was finally sent everything was great. Fast foreword to 2 months ago  having issues with another phone. A warranty replacement was sent but the brand differed from the original. This cell did not work at all, It would not even power up. So a replacement was sent. I have had this replacement for about 2 weeks and has several issues.

First and most concerning to me is that after 20 mnts using the phone (both internet and on a call) the phone gets so hot that I cannot hold it. This is a safety concern to me. I called Verizon and they advised it was probably the battery and they would send a replacement cell and battery. Upon returning to my office today, I have the replacement phone however no battery. I advised customer service that I would presume if the battery was the issue, wouldn’t I have the same issue with the bad battery in a new phone and they agreed. Now I am advised that the battery is not on hand.

Verizon NOW cant replace this phone with a different brand while they were willing to do just that last week. Nor can they provide me with a battery. I was also advised a supervisor would contact me in 24-48 hours and that there is no way to verbally contact Verizon corporate about this.

I am left with a cell that has partial service, will not allow connection as a Hot Spot and most scary, is incredibly hot to the touch. This temperature of this device is quite concerning to me as I feel it has the potential of being a fire hazard.

Re: What is the email for verizon wireless corporate customer service complaints?
Jakeman1
Sr. Member

I have in the past been successful in getting responses when I send email here

http://aboutus.verizonwireless.com/leadership/executive/profiles/John_Bianchi.html

John Bianchi

Vice President, National Customer Service

Re: What is the email for verizon wireless corporate customer service complaints?
commonsense101
Sr. Member

So three people told you the policy and what they could do, and it time to keep fishing for the answer you want?

Maybe post your  issue here and the community can give you perspective...

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Re: What is the email for verizon wireless corporate customer service complaints?
squish8480
Member

Why don't you just contact the CEO directly and it will re-route your email to the executive customer service center.  Make sure you send a long email explaining your situation and how upset you are.  They will probably give you a free month of service too if you have a legitimate issue. 

Comment edited for shared personal information as per the Terms of Service.

Message was edited by: Admin Moderator

Re: What is the email for verizon wireless corporate customer service complaints?
Gracelynn
Member

Thanks for reminding me about this.  I just sent an email off to the Pres for my area.  Let's see if/how it works. 

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Re: What is the email for verizon wireless corporate customer service complaints?
Jax_Omen
Sr. Member

You... lost your job because of your cell phone?


I find that hard to believe.

And your cell isn't a fire hazard, 99.99% of the stories you hear about exploding/burning cell phones are either fabricated or caused by extreme abuse of the battery in the first place. If it's overheating to the point where it's a fire hazard, it's because the battery has been abused.

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Re: What is the email for verizon wireless corporate customer service complaints?
vzw_customer_support
Customer Support

Hi AcctOwner,

Thanks for reaching out. We can definitely assist here. I am following you. Please follow me @BobbyS_VZW and then send me a Direct Message. I will be happy to answer all concerns you have. We can get you a resolution.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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