Why can't I make a call but can receive calls? (iPhone and Android)

[jeffreykey]

Within the last week my wife's iPhone 6S wouldn't make a call. It would get the Verizon message "Your call cannot be completed as dialed". This occurred at home; she didn't test it elsewhere. She could receive calls and send/receive text messages. My Android phone (Droid Turbo) could make calls, so I thought it was a problem with her phone. I had her restart the phone (power switch only), and reboot with the power switch + home button until the Apple logo appeared. We tried both over the course of a few days. That sometimes, but not always worked. I also tried shutting off our Network Extender and moving to a place in the house where we get a weak 4G signal. That didn't help, so it does NOT appear to be a Network Extender issue.

Then this morning I had the exact same problem on my Droid Turbo, i.e., I couldn't make a call. I tried shutting off the Network Extender as I did before, but no luck. A reboot of the phone seemed to fix it, at least for now.

Perhaps coincidentally, I could not RECEIVE calls on my phone, at my office (not home), a few days ago and had to reboot the phone.

So something's going on and it isn't just my wife's iPhone. The phones have been fine since we got them last October. Any ideas? Is Verizon experiencing some technical issues?

Thanks,

Jeff

[pherson]

NO way to know unless you call customer service.

[vzw_customer_support]

jeffreykey,

Oh goodness, I am sorry to hear your phone is giving you a hard time. I rely greatly on my phone and know how important it is to have a fully functioning phone. Let's work together and find out what is going on, what's your zip code? Are your other features (text and data) working? Is your wife's phone working again?

KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jeffreykey]

All other features (text and data) work fine. Our zip code is 53562. Interestingly, my phone (Droid Turbo) could not make a call in my office yesterday (zipcode 53706, in the heart of Madison, WI). Same problem: message from Verizon saying "Your call cannot be completed as dialed". I rebooted the phone and then I could make a call.

The fact that this is happening on both an iPhone and an Android phone is odd. Next time it happens at home we'll call Customer Service, if I can find a number somewhere.

[naansalad]

try dialing ten digit number.............800 922 0204 for customer service.

[LENNYEDGE]

i had that happen it was due to not completed activation or provisioned AND porting over to here, wasn't complete.

[vzw_customer_support]

Jeffrey, we want to make sure you service is up and running all the time. We are always here to provide assistance. Are you still having problems? Please send us a private message by visiting our Facebook page or sending us a DM to ______@VZWSupport on Twitter. This way we can further assist you.

You can also reach Customer Service at 800-922-0204

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[vzw_customer_support]

We want you to have service as quickly as possible, jeffreykey. Are you still having issues with service? If so, please reach out to us via http://vz.to/1NvKn9Z

AllisonC_VZW
Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jeffreykey]

thanks

[jeffreykey]

Thanks, but the phones have been activated since last October and working fine. The problem just started happening a couple weeks ago. Weird.