Can't get Verizon email while connected to Time Warner

I haven't been able to use Outlook on my work desktop to access my Verizon email since around Sept. 23 - my internet provider here is Time Warner Cable. No problems at home (FiOS) and on my iPhone. Settings are all the same so I know it's not a settings issue and I can access Verizon webmail no problem. I know others have had a similar issue but I can't find any solution. Any updates?

Accepted answers

RogerKW

Verizon would like me to accept your reply as a "solution." Your reply is helpful and probably true. But it ain't a solution! I'm getting sick of using webmail. Thanks.

All comments

pfps

See the other posts on similar issues.

It appears that Verizon is restricting access to their email servers, but, as you might expect, not telling anyone that they are doing this.

RogerKW

Verizon would like me to accept your reply as a "solution." Your reply is helpful and probably true. But it ain't a solution! I'm getting sick of using webmail. Thanks.

mprince2

THIS IS NOT SOLVED!!!!

Verizon is blacklisting IP addresses so they cannot connect to pop.verizon.net

See this post:

http://forums.verizon.com/t5/Verizon-net-Email/No-response-from-pop-verizon-net-or-smtp-verizon-net/td-p/746309

sbhtax

It is solved. DO THE FOLLOWING. IT WILL WORK. See "limarie" posts after she followed my advice.

I called tech support and asked them to research the Verizon email server problem. I then asked them to set up a repair ticket to check my IP ( I gave it to them)address to see if it was restricted. If so, please have them release the restriction. The repair ticket was attached to my account and I was able to monitor its progress. After 24 hours the repair ticket status indicated IP address was clear. My email was then back to normal. No settings on my computer needed to be changed. Don't let the Verizon reps tell you they can't do it. If they do, ask for a supervisor. Don't get off the line until you have the repair ticket number.

To find your individual IP address, type in "what is my IP address" in the address bar of your browser. (omit quotes).