Message to change POP settings
Villaverla
Newbie

I got a message from Verizon to change my POP settings on my Outlook and my phone. the email said to check the website in My Verizon for notification messages to check the validity of the email if I questioned it.
There are no notifications under the New Notifications section.
So can anyone tell me if this notification came from Verizon? Do I really need to change my incoming and outgoing mail servers and port settings? Or is this a scam to cause huge disruptions to our email?

And if it IS real, and from Verizon, why don't they post the notification after referring to it in an email?

0 Likes
Reply
46 Replies
mamacatb
Newbie

my iphone won't work with the new settings either.

0 Likes
Reply
dominik12
Enthusiast - Level 2

I've been a user of Verizon for some time. At one time, they were POP. THEN they went back to SMTP. Now, they again want to switch BACK to POP. During this time, I went from being able to NOT use the wireless system at my university (I'm an instructor) using POP to being able to use it (using SMTP). In switching BACK to POP, I will again NOT be able to use the wireless system for emails. My point?? DO NOT switch to POP until it is no longer viable. Don't believe that will ever happen as they've wanted us to switch back to POP for at LEAST 2 months. It's problematic and solves NOTHING! Bottom line ... they say you NEED to switch ... but it'll never happen! 🙂

0 Likes
Reply
Android_Andy
Enthusiast - Level 2

No offense, dominik12, but your post did not make sense. The only reason I'm correcting you is because what you said could confuse someone that doesn't have a technical background.  POP (POP3) and SMTP are the exact same email system - POP3 is the incoming server and SMTP is the outgoing server.  What Verizon has done is enabled additional encryption - something that was missing before and I, for one, have switched my Outlook settings on all of my Verizon accounts to these newer settings and highly suggest anyone else using any type of email application do the same thing...it's a good thing.  I've tested these settings on Outlook 2007, 2010 and 2013 and they work flawlessly.  Be sure you're following ALL of the directions.or it won't work. 

These are from Outlook 2013 but the settings will be the same regardless of the email application you're using.

http://prntscr.com/15f6zt

http://prntscr.com/15f723

http://prntscr.com/15f6in (this is where you see the added SSL (Secure Sockets Layer) addition over the old system )

Suffice it to say I believe Verizon will eventually switch over completely to this newer, more secure method of handling emails and if you've not switched your settings your email will cease to send/receive to/from your email application.  You'll still be able to access via webmail but not download to your computer.

Fishead1
Newbie

Android_Andy those settings do not work for a lot of people(the new port numbers).When I switch to those port numbers I get a password error that my password ir wrong.I can't send or recieve.

My Verizon Web mail works fine.I was going crazy trying to figure it out but my e-mail client (Windows Live)was working fine with old port settings as soon as I changed to the new Numbers it stopped working.Wrong password error.

So the new port numbers must be on a different server and it doesn't have my password or else why would I get that error with new numbers?

0 Likes
Reply
Wineserver
Newbie

As I was attempting to change my settings this evening, I mentioned to my husband that I think we had these settings in the beginning - so now we're changing it again.  I'm glad I didn't change anything on the pc - I just tried the phone and hoping that I got everything written down the way it was beforehand.  And as luck would have it...I changed it, saved it, shut down and when it came back on, no mail and only two folders.

Changed everything back to the way it was and hopefully everything is as it was.  Glad I wasn't in a hurry to do this when the email first came out and after reading all of the notes, I see that I'm not alone.

We will see what happens in another month!

0 Likes
Reply
bobinEC
Newbie

Thought I saw where when accessing via webmail/OWA you didn't need to make the changes on that device.  Wouldn't that mean changes needed only on home PC?

0 Likes
Reply
winxalot
Newbie

 I've spent almost an hour so far trying to verify that this "Action Required Now" message is valid.

I see no evidence that it is valid., based on the instructions received from Verizon.  There is no announcement posted. 

 

Could a person from Verizon with authority to speak for the company validate the message, please?

0 Likes
Reply
armond_in_nj1
Master - Level 1

@winxalot wrote:

 I've spent almost an hour so far trying to verify that this "Action Required Now" message is valid ... I see no evidence that it is valid ... Could a person from Verizon with authority to speak for the company validate the message, please?



While you are waiting for a response from "a person from Verizon with authority" I would like to assure you that the messages that subscribers are receiving regarding changes in email server settings are indeed valid.  If you do even a minor amount of searching on these forums you will eventually encounter an "official" notice from Verizon communications.  For starters, take a look at this page and associated links:

http://www22.verizon.com/support/residential/internet/fiosinternet/email/setup+and+use/questionsone/...

0 Likes
Reply
Justin46
Legend

@winxalot wrote:

 I've spent almost an hour so far trying to verify that this "Action Required Now" message is valid.

I see no evidence that it is valid., based on the instructions received from Verizon.  There is no announcement posted. 

 

Could a person from Verizon with authority to speak for the company validate the message, please?


I am clearly not a "person from Verizon with authority to speak for the company", but the email I received from Verizon has this paragraph near the bottom:

"If you want to verify the validity of this notification and the instructions contained herein,  please sign into your MyVerizon.com account and click on “Check Verizon Announcements” under the “I Want to…” menu bar."

Have you done that? I did, the information that the email is valid is clearly right there. If you really don't believe us, then do what the email suggests.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

0 Likes
Reply
verizcust
Newbie

I received this message in an email on 3/14/13.  I checked the validity on the Verizon website.

As instructed I changed the POP settings to 465 and 995.  My Verizon email did not work, couldn't

send or receive.  I tested this using a work email.  I got online with a chat tech who confirmed that

the 465 and 995 are correct.  Then I used the default POP settings in Outlook Express and I was

able to send and receive.  I got online with another chat tech who did not know anything about the

request to change POP settings.  The tech asked permission to come online on my computer, to

reconfigure it.  I did not give this permission.

Does anyone out there or at Verizon know about this?

Also, is there any way to get in touch with someone at Verizon by phone, not through chat techs?

verizcust

0 Likes
Reply
armond_in_nj1
Master - Level 1

@verizcust wrote:

 ...I changed the POP settings to 465 and 995.  My Verizon email did not work ... Then I used the default POP settings in Outlook Express and I was able to send and receive ... 


If you give the specifics of your setup (in detail), perhap a volunteer here will be able to come up with some ideas.  Browser, email client, operating system, settings in detail, hardware, changes recently made, etc.  Just a start.

0 Likes
Reply
lilhighway
Enthusiast - Level 3

http://email.about.com/od/windowsemailclients/tp/free_email_prog.htm   this is a list of the top 10 best free email clients

i personally like windows mail and windows live.

0 Likes
Reply
miller771
Newbie

when I change the settings for my verizon email to pop and smtp, my windows live mail gets an error message and can't access my email.  I am running Windows 7, using Firefox, and windows live mail for email.  Can anyone help me?

0 Likes
Reply
tns2
Community Leader
Community Leader

Need more info.  Or make sure you made all the recommended changes.

I recently switched to Thunderbird, but had already made the changes to windows Live Mail.  I still can launch it and it will send and receive without any problems.

make sure you change to log on to using clear text authentication.

If using other than vanilla verizon (e.g. yahoo) make sure you point to the correct server.

0 Likes
Reply
jollyjuju
Newbie

I did as instructed for Tbird account but still get the following msg: "The message could not be sent using SMTP server smtp.verizon.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator"  I do not have an administrator - this is a home acct. I use Chrome, Win 7. Not clear where to find menu for clear text authentication log on. Thanks.

0 Likes
Reply
Android_Andy
Enthusiast - Level 2

@miller77 wrote:

when I change the settings for my verizon email to pop and smtp, my windows live mail gets an error message and can't access my email.  I am running Windows 7, using Firefox, and windows live mail for email.  Can anyone help me?


You should not be having any problems with that combination, Miller, as long as the email account is set up properly.  I posted some screenshots of how settings need to look in Outlook 20xx and Windows Live is almost identical.  If you go into the Accounts option and are looking at the POP, SMTP and Advanced settings and you match them exactly as the screenshots show it should work fine. 

pop.verizon.net

smtp.verizon.net

Port 995 with SSL enabled/checked

Port 465 also with SSL selected (from the drop-down)

What is happening?  Is it sending but not receiving or receiving but not sending...or getting errors on both send and receive?

0 Likes
Reply
bolts1
Newbie

If one is uncertain whether or not a technical request is valid, why would one consider clicking on a link provided to verify that it is valid? It would be like getting an email from your bank from an AOL address and then clicking on the link provided and giving them your bank account's pin number.

0 Likes
Reply
somegirl
Champion - Level 3

@bolts wrote:

If one is uncertain whether or not a technical request is valid, why would one consider clicking on a link provided to verify that it is valid? It would be like getting an email from your bank from an AOL address and then clicking on the link provided and giving them your bank account's pin number.


The email didn't suggest clicking on a link, it suggested that you manually go to the Verizon Announcements page.

CarlAylman
Newbie

Have changed the settings on my iPad and iPhone per the directions from Verizon and they are both working at this hour.  Changed the settings on my iMac using Apple Mail, and I can receive email but I cannot send any email!!  Very frustrating.  Verizon, what gives?

0 Likes
Reply
Davis2451
Newbie
Cycling power did not help. However I found under 'Advanced' / 'Authentication' if I select 'Password' my ipad verizon email now works.
0 Likes
Reply
WebMama
Newbie

Hi, I use Applemail and just made all the changes required to prevent my email world (and hence, possibly, my entire world) from going to hell in September.  After fiddling a bit I can now send and receive Email.

Here's what I did:

Go to Preferences under the Mail dropdown menu

Click "Accounts"

Change the incoming mail server to pop.verizon.net

Click Advanced

Change Port to 995 and click "Use SSL".  My authentication default was already Password but if yours is not you might need to create one (I used my email address WITHOUT the @verizon.net)

Go back to Accounts

Click the dropdown for Outgoing Mail Servers and select Edit SMTP Server List

Click the + sign to create a new server and put in smtp.verizon.net

Click Advanced

Select Use Custom Port and enter 465 and select "Use SSL"

Still in Advanced, under Authentication create a Password (again, I used myemailaddress WITHOUT @verizon.net).

Exit fully out of Mail and go back in and see if it worked.

Worked for me - hope it works for you.  

0 Likes
Reply