New AOL mail and Outlook settings

[kjr0918]

I followed the directions for updating my Outlook settings for the AOL migration that were posted on the AOL site for Verizon users. It said to just change my password. That resulted in a server not recognized message. Creating a new email profile results in the same error message. Verizon says they cannot help me and AOL wants me to pay for the answer. Has anyone else had this problem? Everything in my family and work is synced through Outlook. I don't want to use the browser! Thanks all!

[tns2]

The same old settings should work.  Review them.  Also make sure you have your userid set with the @verizon.net value in your pop settings. 

[kjr0918]

I finally got everything to work until yesterday. Outlook began prompting me for my password and continually rejected it. Then I started receiving errors that my encription settings were wrong. I have not changed a thing. I have heard AOL does not work with Outlook. Has anyone else experienced this problem? AOL will only help me if I pay them money, which isn't happening. Thanks!

[TomH121]

TomH309

SILVER CONTRIBUTOR III

Posts: 903

Registered: ‎05-16-2009

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Device: M1424WR Rv I,WCB300N

Plan: Freedom Essentials

Location: Bergen County NJ

Re: devices purchased with verizon.net

‎04-05-2017 09:19 AM

Message 2 of 2 (36 Views)

After migration I have  no problems receiving email in: 

Outlook

iPad

iPhone

My Pc's

Using our Kindles to download books from Amazon.

Just make sure you "adjust" your accounts on them with any changes you make  to your email during the migration.

[#5]

After migration I have  no problems receiving email in: 

Outlook

iPad

iPhone

My Pc's

Using our Kindles to download books from Amazon.

Just make sure you "adjust" your accounts on them with any changes you make  to your email during the migration.

[kjr0918]

Everything was working fine until yesterday. The last email I was able to receive in Outlook was around 3 AM (spam) Saturday morning. Now nothing works. I have double checked all of the settings and I keep getting errors about the encryption or that my username is not recognized. It's the correct username and the same one I was using prior to yesterday! Nothing works on any of my devices - iPad or iPhone and it was working perfectly. So if I can't get this fixed, I am going to have to bite the bullet and move to Comcast. I hate the thoughts of a change in an email address after having it for 15 years, but I must have Outlook in order to coordinate calendars. No one wants to help. Frustrating.

[kjr0918 · Accepted solution]

Something must have been wrong with my service. Out of the blue it started working tonight without making any changes to the settings. Very weird.

Thanks!

[sclemente]

This is also happening with me, however, I use a 3rd party email program. It will work, then will not. It's been a few months of this. I have 3 email, also, and only one is not working. Also not working on my Galaxy Note 8.

[honeycu2]

Try

https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mo...

Mike 

[dick649]

The problem is that either AOL or Verizon is scamming.  I'm going to fire them too.

Dick

[angryemailer]

call verizon tech and insist they help you. They finally helped me. The AOL people are useless. Verizonowes us compensation for their mess. Our time is valuable. I suggest $100 per afflicted customer.

[dick649]

All of a sudden my email stopped working through Outlook.  Msg. says it doesen't like my encryption.  Been using SSL for years.  Don't add up!  Tech says they can fix it if I give them my credit card.  That's not going to happen.  Sounds like a scam to me.  As soon as my Verizon contract runs out they're gone.  SAD!

[angryemailer]

I want to vent my frustration with Verizon's extraordinary incompetence with this transition. I personally spent hours with AOL - at Verizon's guidance- who knew nothing about solving the Outlook issues. Then I hired some company to solve it, and they were unable to get the information from Verizon. Finally I just called Verizon tech out of desperation and they said, yes, a number of people who had to change passwords for AOL access (this was my case) had this problem and the Verizon tech did solve the problem. Meanwhile, about 5 hours of my time and money out the window becase Verizon did not have us contact THEIR techs in the first case who were the only ones who could effect the transition for people whose passwords had changed. I want to initiate a customer complaint from all of us who wish compensation from verizon for this mess. I suggest $100 per person as a slap on their wrist.

Thoughts?

[larchmontguy]

I had the same problems on my PC and the Microsoft rep tried for two hours to get it to work and gave up and is elevating it to other techs.  Apple rep also using Verizon/AOL instructions couldn't get it to work.  I tried installing it on my laptop, wouldn't work there either.  I definitely think Verizon should pay something to the users.

[Famhil]

yes this is driving me crazy!  it started a few weeks ago, after a couple of restarts it resolved.  now it's back!  i'm out of my mind.  what's the fix? please help!

[swyck]

Solved?  This is listed as solved?  In what way.  

My Outlook connection works fine for a while, then just starts prompting me for days.  Then it works again.  After a while it'll stop working again.  Seriously **bleep**?

[Bonedogg]

Had to reset my PW and now the SMTP server won't validate with any setting.

How in God's green earth does anyone use an email client on Mac OS X? Please share your settings if you have it working?

I have tried OS X Mail, MS Outlook, and Thunderbird. None work.

TIA

[Bonedogg]

Check that, Thunderbird does work with the AOL servers listed for IMAP and SNTP, but use the exact same settings in Mail or MS Outlook and the SMTP server never validates. Anyone?

[anijamyang]

I wanted to install a shortcut for ALTO on my desktop.  I called the AOL support number and they tried to charge me 799.99 for getting rid of a Trojan horse which they probably had given me!  Scare tactic.  Then they emailed me the following!:

Subject:  Not to be rude

Hey,  I don't mean to sound rude here but seriously,

Have a look at this.

For anyone to pass on something like that you gotta be either not so serious about the future or plain crazy.

Stay cool,

Support Team

[jct947]

I started having the same problem yesterday 01.09.18 for no reason. Did not change anything and it is not recognizing password, won't synchronize and won't recognize encryption setting even though it's what the told me to do. I spent an hour with Verizon and almost as long with AOL - neither could help me. I'm just hoping it will somehow correct itself. Does anyone have a better idea? I also want to use Outlook and not a browser.

[AJH3]

For some reason the pop3 setting I have been using stopped working when sending.

After lots of looking for answers I found that using these AOL pop3 settings work perfectly. You will be using the pop.aol rather that the pop.verizon

Works good for me on my android and outlook. Here is link to where i found it.

https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

Hopefully helps someone.

[tja5577]

I had the exact same problem.  Everything worked fine with Outlook until yesterday when I could no longer send emails.  I got an error message regarding SSL.  I could still receive emails.

I made the suggested change from pop.verizon.net to pop.aol.com and smtp.verizon.net to smtp.aol.com.  Everything is now working perfectly again. 

I also needed to make these same changes on my iPad and Android phone.

Thanks for this information.  I just don't understand why AOL screwed this up.  This must be causing problems for lots of customers.