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No response from - pop.verizon.net - or - smtp.verizon.net -

I use Outlook to get to my Verizon email. On Wednesday 9/17/14, mail went down as I was unable to connect to pop.verizon.net and smtp.verizon.net. WebMail was also unavailable as I was unable to log in sucessfully.

On Friday 9/19/14, support told me "there was an outage and I should try again in 24 hours".

On Sunday 9/21/14, I was able to get to WebMail, but I am still unable to connect via Outlook...

Any help would be appreciated!

Comments

[Deleted User]

Please refer to this thread to see if it resolves your issue:

http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863

BudPalChief

Thanks Lawrence. I did try this, but was unable to get logged in to myverizon.com/enetrmypin with my account. However, I'm on with Verizon tech support now and we have manually reset the password to no avail...

They are trying to open a ticket for me now so I don't have to start over the next time I call in.

Tech support did say ther are having problems with Verizon mail, but that is all I know at the moment. I will reply to this with any solutions I hear about...!

Marte1

I am having the exact same issue for the same time period. I am able to access my accounts, even reset password to no avail. Have tried other computers and software at multiple locations. Always get server time outs, no response from server.

limarie1

I am having a version of the same problem. Starting last Wednesday, I couldn't access email from either my desktop Mail icon or webmail via my home (Time Warner) wireless. I could from my phone using public or other wifi networks--but not my home account. Webmail came back up on Friday. Verizon told me there was an outtage but it was back up.

I tried to reinstall email on my ipad from home but got a message that the POP server pop.verizon.net isnt responding.

The Time Warner tech spent a ton of time with me and concluded that when TW tries to connect to the verizon server, it doesn't recognize it as valid. This isn't something TW can address--it was able to recognize the server just fine prior to Wednesday.

Is there another verizon server to try? Please help--webmail is only a temp solution for me. Thanks!

patches61

Having the same issue since last Tuesday. 40 minutes on line with live chat to no avail. Tried the my pin thing to...cannot connect. Has anyone gotten any answers?

BudPalChief

If we're all having the same problem, it is almost certainly a Verizon problem...! Of course, after 3 chat sessions and over 2 hours on the phone with Tech Support, it was their opinion that it is an Outlook problem... This is ridiculous as it was working fine until Wednesday and I haven't changed anything on my end.

The Tech Support guys did say that there was a "email problem", but I couldn't get any specifics.

It makes me crazy that Verizon will put users through all this unnecessary work and just admit that they have a problem.

If I hear of any solution, I'll post it!

P.S. - I'm in Northeast Oklahoma with a local DSL connection...

AppleR112

I'm in Brooklyn, NY. I use Windows Live Mail, and, for the past 2 days I have not been able to send out any mail. I get a "Time out", or a "Server not responding" error message and my mail sits in the outbox.

My Verizon webmail works fine; I can receive and send from my PC and cell phone.

One would think that Verizon Customer Service would advise its customers of a problem and that it would be resolved soon...NAHHHH! Wishful thinking on my part.

Rick1231

We have not had email since 9-17-14 - I have been on the phone with Verizon tech help for 20 hours and they dont have a clue. I guess Verizon is out of the email business since after 20 years they cant maintain service.

Rather pathetic excuss of a company -

Tew2

I have a similar problem. It started the same time. I can no longer access my email over 4g but I can get to it over wifi. T-mobile says that Verizon I dropping the connection as it comes from T-mobile. I am in the mid Atlantic.

mommang

I was online twice in the past two days with Verizon support. Was told they were having issues with their pop server and would be fixed by the end of the day. Weird thing is I can get mail on my phone when NOT connected to wireless (via LTE) but cannot get mail on my iphone or my macbook when connected via wireless. This has been since 9/17 - very frustrating.

Spicoli1

Same problem. Mine is can't send or receive anyting fro home wifi (Att Uverse). pop mail works over att 4g on cell phone, sprint wifi, centurylink wifi, anywhere but home. Also my pc laptop at home will not send or receive thru outlook on my uverse wifi, nor will my ipad. All three devices work EVERYWHERE but home wifi on uverse.

I changed no settings and this all came down about a week ago. You guys are my tribe, the ones who are experiencing the same thing. I'll lurk here for the fix.

uninformed1

Around 9/15 my computer based Outlook email continued to work on my phone and only received incoming emails. Outgoing emails appeared in my Sent folder, but in fact never left the computer. I got an error message that did not help after the message appeared in my Sent folder. I found my settings for the email's incoming and outgoing servers were out of date. They were named incoming and outgoing. Apparently the server names, port numbers and other variables have been changed for a very long time. I can't tell why incoming continued to work while sent stopped suddenly. After finding all the required settings (this took some work), I am back in business except for one issue. If I send message in plain text all is well, if I use Rich Text it adds a win.dat file. This used to happen if I used Rich Text with an attachment and the attachment was converted into an unreadable win.dat file.

P.S. Remember your main account and subaccount may have different passwords.

limarie1

Was just on live chat again...said it's a problem with the POP server and they're working on it. Fingers crossed...

Summerday1

No verizon mail coming in or out since Sept 17th 2014 on any of my Macs (desktop,laptop,iPad or iPhone).

Port 995 not recognized or timed out. Very frustrated. Tried Network utilities -didn't show port was open. Used alternate program Air Mail again 995 not a valid port. Something wrong has gone on with Verizon ports. Talked to verizon Tech and did not get a solution.

BudPalChief

I feel your pain...! Been in this boat wit hthe rest of you since 9/17 and my Outlook still won't connect to pop.verizon.net. Best best responce I got from Verizon was from a FiOS tech on Thursday the 25th where he said that there was a problem with the POP servers and they had no clue when it would be resolved. That is far and away the most honest answer I've heard yet!

I've had this verizon.net address for 17 years and have never seen anything even close to this. It would sure be nice if Verizon would communicate with it's users instead of making all of us individuals waste countless hours chasing our tail...!

Just saw a pig fly over the house, so maybe more miracles are coming...

using-webmail

In Calif. I have had the same problem in Webmail & Apple Mail (except for 1 day & this morning). In Webmail I was timed out in Safari, Chrome, & Firefox. In Mail I could not connect to the POP or SMTP server. Plus, I could not get a SIgn-in window at either My Verizon nor this site. I verified my nerwork connection was OK in Apple Network Diagnostics. I hope the problem has been resolved.

jzodda

I have had this problem since 9/17.

First it was outlook and my phone. Then the phone starting getting emails again but not outlook.

Called twice and they didn't seem to understand nor able to tell me anything except that it will be fixed.

Well its still not fixed. Like others here, I left Fios for another ISP and kept my email address which I pay for each year the past 2 years. Never had a problem till 9/17

Getting more frustrated by the day with this.

Tato97

Any resolution to this problem? I am still unable to get response from the pop or SMTP servers on my iPad or android phone. Delete account and re-created but is unable to verify settings with the email servers.

whwiii

exact same issue and time frame

crystalizing the problem

at home:

using a laptop with firefox connected via time warner cable

i am unable to retrieve email

i am able to access webmail

at work:

same lap top, same software, same settings at work via verizon broad band

i am able to retrieve email

from home, cannot telnet to pop.verizon.net by dns or IP address using port 995.

ran tracert to pop.verizon.net and it times out after 11 hops at

80.ae1.SA3.LAX9.ALTER.net

the registrant for ALTER.net is... Verizon Business Global LLC

spent a half an hour on the phone with verizon tech support yesterday

they had no idea what the problem was

they basically said web mail works so it's not their problem

would encourage everyone to keep after verizon on this one

whwiii

i have an android via verizon wireless

broadband is time warner cable

workaround for me was to disable wi-fi

since verizon is blocking time warner cable, but not verizon wireless

it worked fine accessing email via 4G

may not work for other wireless providers

limarie1

Agree we have to keep after verizon--it seems the only way they'll address is if we're sucking up too much of their techs' time. Workarounds are fine if you have access to another server/network/data usage, but my home computer can only access via my home internet. Webmail is fine for short-term, but all my correspondences, addresses, and history emails are on my apple mail.

Isn't verizon monitoring these posts? Do they have the slightest interest in acknowledging the problem? (Or saving their tech support from constantembarrassment--some of whom have worked really hard to help and been as frustrated as we are, it seems from a few posts).

Communication company tech services get such bad rap--I've always been a defender of verizon (I hated having to switch DSL providers, but they weren't in my area when I moved) because I've had such a good experience. That will change--fiercely--if this doesn't get resolved.

jwhill13

I bought my domain name from Verizon, so I didn't lose my email address that I have had for 8 years. We cancelled verizon internet & went with shentel. I pay a fee to Verizon to maintain my email. This morning my email stopped working. I called verizon & was transferred to 5 departments & all of them 'accidentally' disconnected me while transferring. So problem is still not resolved. Their online help is also worthless.

Frustratedman

I am in the situation as BudPalChief. No longer have FIOS, but retained my verizon.net account. No longer getting emails to my phone; unable to send emails. Work around to get emails to phone is to turn wifi off, go to email and refresh, then turn wifi back on. ISP is ATT UVerse. Settings on phone are correct. Verizon tech seem to say it is a FIOS issue, FIOS says it is a DSL issue, DSL says it is an Email issue; Email says that it is a Communication isse; communication says that it is a Wireless issue, and Wireless says it is a FIOS issus, and the circle begins agains. I have been on 3 separate chats for a total of over 5 hours, tech support 3 times for 4 hours, and still not resolved. I am able to get email via Webmail, but I need the emails to flow to my phone automaticaly as they had done 3 weeks ago. Verizon, will you please HELP?!!

mommang

I finally got help through one of the forums. I hadn't been able to receive my email at home on my wireless since Sept. 17 o my mac mail or my iphone but could get my mail on my iphone via LTE. My ISP was blacklisted for some reason. Whoever I was working with through the forum had my number whitelisted again. I did see somewhere in this thread about a form to have your ISP whitelisted. May be worth a try.

Frustratedman

OK, maybe i am clueless, but WHY do I have to go to my ISP and get whitelisted? Also, how does one get whitelisted? A simple phone call to the ISP? A simple phone call to Verizon, kindly asking them to contact the ISP to be put on a whitelist? I'm lost over the process

[Deleted User]

Hi Frustratedman,

Please see this thread:

http://forums.verizon.com/t5/Verizon-net-Email/Outlook-2013-not-sending-and-recieving-email-via-ATT-Uverse/m-p/749317/highlight/true#M18492

limarie1

I was really hopeful that that thread was finally a fix, but I tried both suggestions and got nowhere. I'm glad some people are getting this worked out, but there's still clearly a verizon-wide problem that is leaving many of us high and dry.

sbhtax

Who is your internet provider? Is it Time Warner?

limarie1

Yes, taxman23, I'm Time Warner. I saw on another thread that you're also Time Warner and got it solved? Please tell us how!?

sbhtax

The problem was that Verizon had restricted time warner's public IP address for me. I called Verizon and they created a repair ticket to release my IP address (which I gave them) in 24 hours it was fixed.

mattcar

I have this same problem everyone else is having since September. I can access my verizon email using outlook from verizon fios network or from LTE on my iphone but not from my time warner home network. I chatted with Jagadish on live chat and asked to free the restriction on my IP address and he indicated he would forward it to the email team so I'll see how this works. It seems time warner uses dynamic IP addresses though, so I'm not sure how this is going to work.

limarie1

Hallelu hallelu hallelu halleluiah...praise ye the Lord!

So excited, my Sunday School teacher self is in high gear. Email is back! Jithesh (the support tech who wrote my trouble ticket, thank you taxman123 and others for getting to the bottom of the blacklist problem) even called to tell me/make sure. I didn't even have my apple mail open--but hit the button and look! Lovely little red notification circle instead of grey exclamation point!

I hope everyone is now able to get this solved. And I know we've all been frustrated-to-infuriated at the lack of communication from verizon on this issue, but I will say again I had many techs who were as frustrated as I was and did their best. Do insist insist insist that you need a trouble ticket open, like taxman123 says. Point them to the forums. Read them the posts. And if you're lucky, you'll get Jithesh.

Thanks again to everyone for posting with pointers, leads, solutions, and just moral support.

BudPalChief

Must be nice! I'm happy for you, but my latest is that they say my IP address is not blocked... Still have hope, but it's fading fast. Will try the trouble ticket versus email.

mprince2

BudPalChief, I feel your pain. I also have this exact same problem. I'm with Time Warner and even thought I showed the tech support girl this forum post AND even read it to her she wanted to transfer me to Microsoft saying its a problem with Outlook.

I got so frustrated with her I just hanged up the phone.

I know its not a problem with outlook. I have two ISPs in my office TWC and Verizon. If I plug in my Verizon internet Oulook works with my verizon email. If I change to my TWC internet Outlook cannot connect to pop.verizon.net.

I EVEN EXPLAINED ALL OF THIS TO HER! AND SHE STILL CLAIMS ITS A PROBLEM WITH OUTLOOK

I then downloaded Thunderbird and again the verizon email works with the verizon internet and but not with TWC internet.

I'm going to try again later to get another person

They are all silent about the issue. Not even acknowledging that there is a problem.

djb5

Yazdizk - you're so right! I'm still blown away that verizon turned off our international/traveling access without notice or even after the fact "known issues or outages" still not being posted on their support site, even now a full month later. I guess I'm still mourning having to quit using my verizon email account.

intelleq123

Finally figured out how to fix the problem. The get your IP address unblocked go to:

www.verizon.net/whitelist

If that doesn't work send an email to:

abuse@verizon.net

Subject: Issue accessing my Verizon email using outlook

In the Message include your information below (not in italics):

Your Name John Doe

email address jdoe@verizon.net

Phone # XXX-XXX-XXXX

User Name vz username: jdoe

User ID vz userid: jdoe

IP Address IP address: XXX.XXX.XX.XXX

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