I use Outlook to get to my Verizon email. On Wednesday 9/17/14, mail went down as I was unable to connect to pop.verizon.net and smtp.verizon.net. WebMail was also unavailable as I was unable to log in sucessfully.
On Friday 9/19/14, support told me "there was an outage and I should try again in 24 hours".
On Sunday 9/21/14, I was able to get to WebMail, but I am still unable to connect via Outlook...
Any help would be appreciated!
Not to worry Limarie, you're not alone! I still have the same exact issue that I started this thread with... I've tried everything mentioned in this thread, including the whitelist and still haven't got anywhere.
The last thing I did was send an email to abuse@verizon.net and explained my situation, the steps I've taken over the last 24 days and begged for assistance. No reply from them yet.
Wish there was a way we could contact the email team directly...
I'm a Verizon customer... Landline, Intenet and Wireless and I too can't send mail from my email client - Windows Live Mail.
Four days ago i tried to contact technical support... I got the pre-recorded message, "We are aware of the email difficulties. Your service will return tonight by 8:00 pm." I'm still waiting.
Yes, taxman23, I'm Time Warner. I saw on another thread that you're also Time Warner and got it solved? Please tell us how!?
I just got off of the phone with a "Live" body at Tech Support, who asked to take remote control of my PC and Windows Live Mail.
Hitherto I could receive mail, but not send mail from my email client. It turns out that my email settings given to me, when I started my "High Speed Internet", are no longer applicable. The names of my "incoming" and "outgoing" mail servers have been changed ( I guess by Verizon), as well as the Incoming and outgoing Port #s respectively.
Incoming Mail - pop.verizon.net
Outgoing Mail - smtp. verizon.net
Port #'s
Outgoing (smtp) - 465
Incoming (pop3) - 995
I hope this helps.
Thanks so much, Taxman. Did you have to ask for someone/something special after calling the support line? The live techs I've talked to never seemed to have any ideas.
I'm hopeful again!
Cool--thanks again. I'll post how it comes out. Maybe this is the answer everyone's been looking for...
PLEASE how did you get them to do this?? They're saying that they cannot...
Yes, I'd sure like to know how you got to talk to someone that knows about this issue...!
I sent the following to abuse@verizon.net on Friday, but haven't heard anything back from them...
Subject: Can't access POP server via Outlook
To: abuse@verizon.net,
Hi Email Team,
First if you are a VERIZON/YAHOO user look at the sticky about adding @verizon.net to your userid.
Next try using the FIOS app, if you have it, to see if it can retrieve email. If it can then you have a config problem that you should be able to correct with some help from your peers here.
If you still have a problem you may need to have you ip or Entire ISP whitelisted. You can try the normal CONTACT US options, the abuse@verizon.net, or you can also PM one of the Admins on this board and they will help get you connected to the right party.
I called tech support and asked them to research the Verizon email server problem. I then asked them to set up a repair ticket to check my IP ( I gave it to them)address to see if it was restricted. If so, please have them release the restriction. The repair ticket was attached to my account and I was able to monitor its progress. After 24 hours the repair ticket status indicated IP address was clear. My email was then back to normal. No settings on my computer needed to be changed. Don't let the Verizon reps tell you they can't do it. If they do, ask for a supervisor. Don't get off the line until you have the repair ticket number.
To find your individual IP address, type in "what is my IP address" in the address bar of your browser. (omit quotes).
taxman23, do you have verizon as your ISP? I'm on w/tech support now and he's telling me he can't open a repair ticket because I don't have a verizon account (I only have verizon email/verizon domain). Don't you have Time Warner as your provider, too?
Finally got tech support to open a repair ticket (he calls it a trouble ticket), but still insists there's nothing to attach it to, because I don't have an account. Tried the whitelist link request again, and at least I have the number of a document to call back on.
Thanks everyone for sharing information. You do have to insist and insist that it's a problem with the IP address being blocked. I made this tech support person read practically every post, so that's helpful.
Still unbelievable that verizon can't communicate to its entire support team about this problem and save everyone a lot of time.
I'll keep you posted...
limarie, I have a Verizon account at my office but a TWC account at my home. I access my Verizon account from home thrugh outlook. The trouble ticket was attached to my office account. Hope this makes sense. Good luck!
Thanks taxman--that helps. I don't have a verizon account so nothing to attach the ticket to, but I have the number and I can reference it when calling back. Which maybe (please please please) I won't have to do. We'll see.
I have this same problem everyone else is having since September. I can access my verizon email using outlook from verizon fios network or from LTE on my iphone but not from my time warner home network. I chatted with Jagadish on live chat and asked to free the restriction on my IP address and he indicated he would forward it to the email team so I'll see how this works. It seems time warner uses dynamic IP addresses though, so I'm not sure how this is going to work.
Hallelu hallelu hallelu halleluiah...praise ye the Lord!
So excited, my Sunday School teacher self is in high gear. Email is back! Jithesh (the support tech who wrote my trouble ticket, thank you taxman123 and others for getting to the bottom of the blacklist problem) even called to tell me/make sure. I didn't even have my apple mail open--but hit the button and look! Lovely little red notification circle instead of grey exclamation point!
I hope everyone is now able to get this solved. And I know we've all been frustrated-to-infuriated at the lack of communication from verizon on this issue, but I will say again I had many techs who were as frustrated as I was and did their best. Do insist insist insist that you need a trouble ticket open, like taxman123 says. Point them to the forums. Read them the posts. And if you're lucky, you'll get Jithesh.
Thanks again to everyone for posting with pointers, leads, solutions, and just moral support.
Must be nice! I'm happy for you, but my latest is that they say my IP address is not blocked... Still have hope, but it's fading fast. Will try the trouble ticket versus email.
BudPalChief, I feel your pain. I also have this exact same problem. I'm with Time Warner and even thought I showed the tech support girl this forum post AND even read it to her she wanted to transfer me to Microsoft saying its a problem with Outlook.
I got so frustrated with her I just hanged up the phone.
I know its not a problem with outlook. I have two ISPs in my office TWC and Verizon. If I plug in my Verizon internet Oulook works with my verizon email. If I change to my TWC internet Outlook cannot connect to pop.verizon.net.
I EVEN EXPLAINED ALL OF THIS TO HER! AND SHE STILL CLAIMS ITS A PROBLEM WITH OUTLOOK
I then downloaded Thunderbird and again the verizon email works with the verizon internet and but not with TWC internet.
I'm going to try again later to get another person
They are all silent about the issue. Not even acknowledging that there is a problem.
Nope. Best results are to be polite but firm about describing your problem.
They, at least above the lowest levels, are well aware of some of the recent problems and what needs to be done to fix them.
Start a new topic or ask questions in the open forum.
