SPAM Detector tool - info
lolagoetz
Specialist - Level 2

We have some updated information about the spam dectector tool, from our email product manager:

What does SPAM DETECTOR tool do?

Your ability to communicate with family or friends can be hindered by unsolicited email or "spam".  If you have your SPAM Detector ON, it will sift and catch unsolicited emails sent to your email account and either present them in the SPAM Detector folder or delete them. (Note: You can adjust your SPAM Detector settings in the  Settings/Email Settings tab within Message Center.)

Furthermore, if there are emails you deem as SPAM, you can “Mark as SPAM” by selecting the email from your email inbox list view and select SPAM icon from top menu bar. It will put the email in your SPAM Detector folder and send an email to the VZ Abuse team and third party vendor to evaluate. If it is deemed SPAM, SPAM Detector definitions/rules will be updated.

Please note that  marking email as SPAM does not add the email to the Blocked Senders list. Furthermore, SPAMMERs rarely use the same email address more than once to send SPAM.

36 Replies
FIOSGlitch
Enthusiast - Level 1

When it come to SPAM Verizon is a pathetic joke!

Sadly, this joke isn't funny, as it is literally destroying our business!

Several times a day we designate incoming e-mails as SPAM, but NEVER - NOT ONCE - has Verizon's crummy spam detection tool blocked any of them from littering our INBOX the very next day - if not sooner!

WHAT'S WORSE is that same piece of crap is blocking outgoing e-mails that we are trying to send to our business partners, vendors, associates and friends.

We have never SPAMMED nor have we ever sent an e-mail to more than 20-25 of our contacts.

To add insult to our ire, that lemon blocks e-mails that we are trying to send to only one of our contacts.

Every time one of our e-mails are erroneously blocked we dutifully forward a copy of the blocked e-mail to Verizon's White List Department @ spamdetector.update@verizon.net, as Verizon requires.

Apparently, they are all either asleep, passed out drunk or just not there, because in the last 36-hours we have forwarded two (2) of our erroneously blocked e-mails - one to a business partner and one to our graphic artist - to them on 7-separate occasions each - all to no avail, as both continue to be blocked.

We have been with Verizon and Verizon Wireless for at least 10-years, and never had a problem that couldn't be fixed.

Well, that is definitely NOT THE CASE with this  SPAM Detector Tool.

You can't disable it, and there is no one at Verizon that can help you.

YOU'RE TOTALLY SCREWED!

So if anyone reading this is considering signing up with Verizon FIOS - DON'T DO IT, because you'll be SCREWED JUST LIKE WE ARE!!!

Verizon is so crummy that their own "spell checker" here thinks we should replace "FIOS" with "BIOS" in this posting.

**bleep**!

alexcar
Newbie

I have spam detector on and still get lots of spam in my inbox. For me its not working. When I get the email i check that they are spam and they go the the spam folder. But then the next day or so i get more of the spam. I m so upset about this. I had msn account and never had this problem. Spam would go directly to junk and never reach my inbox. I have had this problem for months now. Hope you can help me found a solution.

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tom739
Newbie

I have the exact smae problem.  I get repeated spams even with the filter on.  Verizon's spam filter does not work for me.

Tom

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DLH540
Newbie

My Spam Detector has been on and NO emails are ever caught there.  I bring my Verizon account into Outlook on my laptop and true Junk Mail is caught there.  These are .in and .info emails primarily.  What do I need to do for Spam to be detected?  No, I'm not going to add every address into a block list.  The detector is just not working correctly for me.

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tns
Master - Level 2

The verizon email does allow you to write filters.  You can block users that contain say ".in".

jdugan1
Enthusiast - Level 2

Getting a bunch of undetected spam again.   I had to recheck to make sure the spam detector was enabled.  (It was),

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mjp11
Newbie

I have SPAM detector on, but still getting 4-6 SPAM emails a day from ".in" sources.  I want to try to filter for them.  What are valid wildcard characters for setting filters?   

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somegirl
Champion - Level 3

@mjp1 wrote:

I have SPAM detector on, but still getting 4-6 SPAM emails a day from ".in" sources.  I want to try to filter for them.  What are valid wildcard characters for setting filters?   


There are no wildcard characters for mail filters. Are they .info addresses or just .in?

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tns
Master - Level 2

@somegirl wrote:

@mjp1 wrote:

I have SPAM detector on, but still getting 4-6 SPAM emails a day from ".in" sources.  I want to try to filter for them.  What are valid wildcard characters for setting filters?   


There are no wildcard characters for mail filters. Are they .info addresses or just .in?



Hi somegirl,

I too have noticed a huge increase of spam from .in locations.  Technically these are from India, but I think they are just being used instead of .info, and some are probably phoney.

You can write some rules fo have Verizon EMAil to block for things included in emails, effectively doing a wildcard.  But checking for ".in" in the from field might catch more then some people want. 

Myself, I use Windows Live Client and some PC based spam filters.  After this huge increase (I got 30 ".in" in one day), I decided to active the filter on all high level foreign domains except for a couple where I have friends.  Since I don't have these filters auto delete, I just do a quick scan of the "spam" folder to see if any good email is caught. 

I do have the Verizon spam filter turned on as well, but typically go to online email just once in awhile to check for mail that was incorrectly marked as spam.

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mjp11
Newbie

Thanks to you both for your replies.  Will try a few other things to get rid of them.  Surprised the SPAM detector is not picking them up. 

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ErnieLane
Enthusiast - Level 2

How do I get to "Settings/Email Settings tab within Message Center"?   Is that in Verizon Webmail or where?

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somegirl
Champion - Level 3

@ErnieLane wrote:

How do I get to "Settings/Email Settings tab within Message Center"?   Is that in Verizon Webmail or where?


Yes, in webmail. Click on Settings, then the Email Settings tab within the screen that comes up after that.

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BigJim21
Enthusiast - Level 2

As of 3/1/2012 the spam detection tool is all of a sudden placing 90% of my valid email into the Spam Folder.  What has happened and why weren't we warned that a major change was being made?  Short of reviewing the folder on a very frequent basis and grading everything I want as "Not Spam", what can be done about this situation.

Up until this week the spam filtereing system was working well in my opinion.  It was catching 95% of the spam.

The current situation is unacceptable.

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somegirl
Champion - Level 3

@BigJim2 wrote:

As of 3/1/2012 the spam detection tool is all of a sudden placing 90% of my valid email into the Spam Folder.  What has happened and why weren't we warned that a major change was being made?  Short of reviewing the folder on a very frequent basis and grading everything I want as "Not Spam", what can be done about this situation.

Up until this week the spam filtereing system was working well in my opinion.  It was catching 95% of the spam.

The current situation is unacceptable.


Add the valid senders to your Safe senders list.

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GerryT2
Newbie

I receive 40 to 50 e-mails a day from a sender starting with  'info' and then followed by numbers, such as info812345@etc. These are all spam. Can all send by  infoxxxxx be blocked?

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norrabasil
Newbie

Wonderful. Thanks for going over what it can do. It would be very nice if I could give it a try. Now would you mind addressing the fact that sub accounts can't even activate the spam filter?

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sdw97
Newbie

I set my account to recive only mail from my contact list...but all I get is spam

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p2tt12
Enthusiast - Level 1

why is verizons email filter tota;lly useless.  i have also a yahoo email account. i get on average one spam that gets thru each day.  onverizon i get 25-40 spams that get thru each day.  when i send to spamdector.not caught it does nothing but send me an annoying confirmation  more spam.

BWhite1
Newbie

Happy New Year to All

I want to block email addresses  . It looks like its not possible . Is this true ?

                            Bill

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nicksodano
Enthusiast - Level 1

I understand that your SPAM tool does not gaurantee that an email will get blocked.  You make specific reference to the fact that spammers often change the address, using it only once.  But why not block the suffix part of the email?  As you will see in these spam addresses... the end of it is always thesame.

slinked.paver@aplastic325.moieties342.bevan682.tussock974.holyokeitenighttripping.info

sonnetises.additions@homologisation591.mosaically710.Syrianise356.undergrads368.holyokeitenighttripp...

scorns.interiorised@phenomenal600.valuably295.exenterating110.beacon317.holyokeitenighttripping.info

electrotyper.stressing@kludged659.pubertal188.blued520.fenestella725.holyokeitenighttripping.info

kaleidoscopical.exempt@artifice769.oligosaccharides859.teach10.defusing579.holyokeitenighttripping.i...

That would work.  They could always change the end too, but thats another story.

One other thing... since these emails are always WAY longer than legitimate emails, why not give ME an option to block ALL emails longer than say,  35 characters? If it turns out that I have a legitimate emailer with a longer address, I can place them in "safe addresses", right?