For over a week, I have been unable to access my email server using my home Time Warner cable through outlook. My settings have not changed and I can access webmail. Has anyone had this problem and has anyone been able to find a solution?
Do you use the YAHOO Verizon interface? if so see post about adding @verizon.net to your userid.
http://forums.verizon.com/t5/Verizon-net-Email/YAHOO-PORTAL-CHANGE/td-p/752929
No. I use Outlook 2013
I've been experiencing this exact problem for a week and had endless calls with verizon with no problem.......please can you advise what they did??? Thanks!!
My father-in-law has the same problem. He can access his verizon email through outlook at his business which has verizon fios but he can't access it from home where he has time warner. Can't do it through his iphone or ipad either, unless he disconnects from his home wifi and uses his phone network. This has been going on for a few weeks now. I've called time warner who said it was verizon's problem and I've called verizon three times now, upgraded the time warner cable service, and purchased a new modem/router, with no success. I guess I'll try and call verizon again.
I am unable to access the verizon email servers using time warner internet home wifi network since Sep 2014. Are all time warner IP addresses currently blacklisted?
Thanks Taxman! At your advice, I asked my IP be white-listed, but the Tech said that solution was valid only for Int'l (non-USA) customers with our problem... he wanted to ck with 2ndary support and we parted ways. Now, I just received a flood of all my emails dating back to 9/17 into my Outlook inbox! Looks like my issue is resolved... as if by magic. I am also a KeepMyEmail customer (email only... had to leave the FIOS neighborhood) now with Time Warner. My Android sent/received verizon email only when using 4G (not ANY Wifi). Since 9/17, I worked with about 8 Techs... I could only get a couple of them to listen to me. One of my calls concluded with the Tech insisting that they only support Webmail... she gave me the number to Dell. WOW.
I'm having the same problem as mattcar. I cannot access my verizon pop servers while connect to my TWC internet. I'm hoping I can get this resolve from a verizon agent on this forum as the customer support via phone is completely clueless about this issue.
Please message me Verizon support.
See my post. See limarie's post as well.
I called tech support and asked them to research the Verizon email server problem. I then asked them to set up a repair ticket to check my IP ( I gave it to them)address to see if it was restricted. If so, please have them release the restriction. The repair ticket was attached to my account and I was able to monitor its progress. After 24 hours the repair ticket status indicated IP address was clear. My email was then back to normal. No settings on my computer needed to be changed. Don't let the Verizon reps tell you they can't do it. If they do, ask for a supervisor. Don't get off the line until you have the repair ticket number.
To find your individual IP address, type in "what is my IP address" in the address bar of your browser. (omit quotes).
No no NO NOOOOOO...not again! This morning I have no email access from my home (TWC) network. Webmail is fine. It times out and a I got a "verizon POP server not responding" message.
Is everyone else who got their problem solved still up and running?
I can't deal with this again...
Spent 3 hours on the phone with Tech support. After being transferred to 4 different departments and them doing a "screen share", and all trying to do that same things, they decided to open a ticket. So, we will see, but I will post the results shortly. They say they will call you within 24 hours.
Finally, after lossing access to my email via Outlook it finally working again. I took taxman23's advice and didn't get off the phone with Verizon HSI support until they agreed to put in the request to remove my IP address from the PBL Blacklist. Now hopfully TWC doesn't change my (Dynamic) IP address and I have to go through this all over again.
For those interested the Verizon support number is: 800-837-4966
Hopefully the Verizon moderator, LawrenceC clues in the people answering the support calls. I had to evelate this to a second supervisor before I got any action.
Well, just reporting back. Still no calls and still no resolution. I got on the phone AGAIN, spend an hour watching them screen share and go through all the exact same motions all with insisting that they escalate this up. Finally they did but the supervisor had to call me back. That was about a week ago. Still not access to email while on the TWC network. So frustrating dealing with these folks. I'm going to start charging for my time spent dealing with this issue.
@jonlepel wrote: Spent 3 hours on the phone with Tech support. After being transferred to 4 different departments and them doing a "screen share", and all trying to do that same things, they decided to open a ticket. So, we will see, but I will post the results shortly. They say they will call you within 24 hours.
I have had the SAME problem...receiving the same ZERO results from Verizon.
If someone from Verizon is out there...PLEASE HELP!
@jonlepel wrote: Well, just reporting back. Still no calls and still no resolution. I got on the phone AGAIN, spend an hour watching them screen share and go through all the exact same motions all with insisting that they escalate this up. Finally they did but the supervisor had to call me back. That was about a week ago. Still not access to email while on the TWC network. So frustrating dealing with these folks. I'm going to start charging for my time spent dealing with this issue.@jonlepel wrote: Spent 3 hours on the phone with Tech support. After being transferred to 4 different departments and them doing a "screen share", and all trying to do that same things, they decided to open a ticket. So, we will see, but I will post the results shortly. They say they will call you within 24 hours.
I have had the SAME issue and receiving the SAME zero results.
Does Verizon even read these boards??
Same problem here in LA.
Time Warner customer. Driving me crazy. Been on w/ tech support and swtiched all over the world, and still not fix.
What the heck is up with Verizon's email and website? The forums are overflowing with people who are having similar problems trying to get their email.
