Verizon.net Email Login Issue

[dexman]

Yesterday my Samsung smartphone and two Microsoft Surface devices lost the ability to log into my verizon.net Email account.

I keep receiving a box requesting me to re-enter the password, but, the devices still won't sync, thus resulting in another email password verification request.

I have no problem accessing the verizon.net Email if I go directly to aol.com.

This tells me that AOL appears to have either made a change in how verizon.net accounts need to be configured within our devices, or, is now requiring users to go directly to aol.com to access the accounts.

For clarification, I'm using the stock Samsung Email app on my smartphone and the stock Microsoft Email app on my Surface devices, so, this issue affects both Android and Windows. 🤔

[Beelzy]

I have had this exact same problem starting this week.  Unfortunately, even when I generate a third party app password, I can't get Gmail to work (it has been working for many years until this week when it suddenly broke).  When I put the third party app password into Gmail, I get an error "pop.verizon.net does not support leaving messages on the server" even though the option to leave messages on the server is unchecked.

[dexman]

I have a Gmail account and it hasn't been affected by the changes implemented by AOL.

[Beelzy]

I had my Gmail account setup to check my Verizon/AOL e-mail and it worked perfectly for many years until last week when AOL made these changes.  While troubleshooting it, I removed my Verizon/AOL account from Gmail, and now I can't add it back even with the third-party password because Gmail gives an error "pop.verizon.net does not support leaving messages on the server".  The workaround to use Gmailify is terrible and I don't want to do that.  It is very unfortunate that Verizon, AOL, and Gmail don't care enough to keep this working the way it has been for years.

[dexman]

In order to get my verizon.net account accessible, I also had to manually configure it in the Samsung and Microsoft email apps.

So, for instance, I have to set it up as an imap account as opposed to a pop account and enter the correct incoming and outgoing settings.

[glnzglnz]

As I noted above, my Outlook 2003 on my XP machine is now connecting as before to [myname]@verizon.net and receiving and sending emails, using POP3 as always.  I had obtained one new password from the AOL guidance page for that purpose.

However, my iPad's Mail app also pulls my verizon.net emails, I think on an IMAP basis, but it has not pulled any email for about two weeks and a few sent emails are backed up in its Outbox.  Do I need a separate password from AOL to re-connect it, or do I use the same one I just used on my PC's Outlook 2003? 

Thanks for your guidance.

[dexman]

I, personally, do not own any Apple products, so, I do not have a first-hand answer. My suspicion is that once you changed with password, it should have updated every device.

Here are the income & outgoing settings I use:

imap.aol.com:993:1 (incoming)

smtp.aol.com:465:1 (outgoing)

Do these match what are on the iPad? 🤔

[KLS11]

@Dexman,  THANKYOU!!

You deserve a community hero award.  I followed the link you suggested,

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

installed the system generated password and was able to setup my email on my android and on the new PC I had to buy recently.  Rather than choosing a particular application though, I chose other.  I think I was forece to enter the server names, ports and turn on SSL/TLS encryption.  BUT IT WORKED becasue you shared the missing piece of info that AOHell and VeriAssin were too inconsiderate to post.

Now, I can re-install the real Office rather than O365 Rent-A-Software.

[dexman]

🙂

[Gully2]

Good Evening,

I had my verizon.net email (aol) account running smoothly on my Outlook 2007 client. The Outlook client stopped downloading mail a couple weeks ago. I am having a heck of a time setting up my verizon.net email account back to using it on my Outlook client. I looked at this Create and manage third-party app passwords - AOL Help

and unfortunately it did not help.

I feel like such an idiot as I used to be pretty good at this stuff.

Thanks to anyone who wants to assist.

[dexman]

When I went through the process of resolving the issue for my computers, I remember seeing a list of services that the changes one could select from. I think Outlook was on the list.

I, myself, use the native Microsoft & Samsung Email apps to access my verizon.net & aol.com accounts. Outlook is reserved for my outlook.com accounts.

[LawlerMD]

Hello,

I have some questions about this AOL generated password.

Is one supposed to use it for both incoming and outgoing server?

AOL instructions refer to this password as a one-time use, but at what point does one switch back?

Which password does one use to access one's e-mail via the AOL-Mail webpage?

How is this different than AOL requiring Verizon/AOL users to change their password?

Thanks,

[glnzglnz]

This is happening to me too, started exactly as described by OP here.

It is happening on my old XP PC running Outlook 2003, but I can see here that it is affecting newer PCs with other email apps.

I have reset my Outlook with the recommended POP3 settings and email account password - no luck.  (And they were the same as before anyway.)  My Outlook 2003 is working fine with a second, completely different email account (not verizon or aol).

Is this happening because verizon sold aol???

What do we do next?

[dexman]

Give the procedure outlined at the site I linked above a whirl and see if it helps.  🙂

[glnzglnz]

dexman - thanks.  will i have to remember that random-generated password forever, or next time on my Outlook can I go back to my original password?

Just to confirm - can I continue to use my original password when I check my emails on a browser (going to mail.aol.com) not using Outlook?

[dexman]

It's a permanent change. I made a Word document with these system generated passwords and saved it to the cloud. The document is written in such a way that only I know what's what. 🙂

[glnzglnz]

dexman - will I have to use that new password when I want to sign in on a browser?  Or can I continue to use my current password?

What a pain.

EDIT - I took the plunge, got the random password from AOL, put it into my Outlook, and it's working.  What a pain!!!

[dexman]

It will become the new password. I've generated a Word document with my Verizon/AOL passwords and saved it to a cloud account. The document is typed in such a way that only I can associate an account with the password. 🙂

[TinaM2]

IT WORKED!!! Thank you much! I've been wrestling with this for 4 days. I can still get mail thru the AOL app but I have used Outlook Ex/Windows Live mails for the 15yrs that I've owned a computer so its my routine. Bottom line, Im old & don't like change...lol

Best regards!

[dexman]

Success! 😊

I'm set in my ways, so, I know the feeling. ☺

[Gladlys]

I have the same problem. I am using Outlook 365 on a Microsoft Surface book, and I continually get a message asking me to enter my username and password for the server "smtp.verizon.net". My username and password are already populated. I say okay and the message goes away, but I can neither send nor receive email. This started happening today, July 13, 2021. Prior to now I had no problems sending or receiving emails.

I also have an iPhone and an iPad. All day today, neither one would send or receive my verizion.net emails. Those devices would just say "checking for mail" for a while, then error out. Just now, my iphone email started working again. But the Outlook email will still neither send nor receive. I have no idea what made the iPhone suddenly start working. I have not changed anything on any of the devices.

Rebooting my computer has no effect. Outlook 365 still will neither send nor receive emails.

[glnzglnz]

gladlys - follow dexman's advice starting a few posts up.  Worked for me just now on my Outlook desktop, and if you find your app in the aol instructions, I'm sur it will work for you.  Just remember to store some copies of the newly generated random password somewhere.