Verizon.net Email Login Issue

[dexman]

Yesterday my Samsung smartphone and two Microsoft Surface devices lost the ability to log into my verizon.net Email account.

I keep receiving a box requesting me to re-enter the password, but, the devices still won't sync, thus resulting in another email password verification request.

I have no problem accessing the verizon.net Email if I go directly to aol.com.

This tells me that AOL appears to have either made a change in how verizon.net accounts need to be configured within our devices, or, is now requiring users to go directly to aol.com to access the accounts.

For clarification, I'm using the stock Samsung Email app on my smartphone and the stock Microsoft Email app on my Surface devices, so, this issue affects both Android and Windows. 🤔

[Gladlys]

Trying again... the first time I sent this message I got an "unexpected error."

That worked! Thank you so much! My Outlook on my Surface Book is both sending and receiving messages. This Saturday is my computer club meeting, and I will be sure to bring this up in case other folks are having this problem.

After making this change, my iPhone email is still working - I was worried that it wouldn't. Any ideas on why my verizon email on my iPhone and my iPad would not work earlier today, but suddenly started working again? I'll try this process if they stop working again, but it's a mystery how they got fixed without my doing anything.

[dexman]

Not sure about Apple products. I have a Surface Laptop 1, Surface Pro 7 and a Samsung Galaxy A51. 🤔

[KDKD1]

Anyone notice that this problem is only occurring to some of their verizon.net emails?   I have two and only one is impacted, using the same email apps.  My spouse, who also uses the same third-party email apps (on a different phone and computer), has two email at verizon.net and neither of them are impacted at all.  What gives?  Why are some emails cursed with this new "safety" feature and others are not?  

[dexman]

It seems to be a slow rollout.

I have two AOL and one verizon.net accounts. My AOL accounts changed months ago. My Verizon account changed a few days ago.

Eventually all AOL supported accounts will be updated.

[glnzglnz]

Tina M and dexman - agree with you both!  Aol doesn't care how much they bother us, while at the same time they do not fix other issues, like repeating duplicate downloads of emails (only from AOL, not my other email provider).

Question - my wife has had an aol email account since forever.  She does not use Outlook but uses other email apps on her various devices.  She hasn't complained about a disconnect issue, so should I tell her to expect one?

[dexman]

I think that different apps will behave differently. My thought would be to keep this on the back burner and know what to do if she loses the ability to log in.

[Nells250]

Earlier this week, for no apparent reason, 2 of my 5 verizon.net email accounts cannot send/receive through Outlook on my PC.  BUT, if I go to the AOL website, I can access them.  This is less than ideal for me.  

All have the identical settings, and also the same passwords.  BUT I keep getting an error about the servers.  

I've looked at the posts here and I think THIS is my issue:

If I do what they suggest:  

... what should I expect to happen next?  And how does generating a password change anything at all with compatibility issues with Outlook, aka "Oauth2 secure sign-in method"?

HELP!  😞  

[silverado4x4]

I had the same problem with my wifes email and had to do what Dexman said and it worked but my email still works and didn't have to change the password.

Iam just wondering if I can change the new generated password to something else if it will still work?

[glnzglnz]

silverado - how would you change the password on the aol side?  Wouldn't you have to change that first before matching it on your wife's email app on her PC?

[dexman]

Because I use the stock Microsoft Email app on my two Surface devices, I select a different choice from the shown drop down menu.

Once the choice is made, the new password will be displayed. Use it to log into the account.

[Nells250]

THANK YOU GaryDM for working some magic with my post... not sure why those images weren't showing up!

Anyhoo, I would like to know why AOL didn't send out any information to us (meaning verizon.net email holdouts) regarding upcoming changes.  Unless they went into the World of SPAM!

Being one of the only ones here who is using a PC-based copy of Outlook, I may try doing the auto-password thing on one of the two effected email accounts which I hardly ever use as a TEST.  If I do, I'll share the results here with you all.

[dexman]

AOL/Verizon did send out notifications about the change to @aol/aim.com accounts a while ago.

If I remember correctly, there was no mention of @verizon.net accounts. Once all three of my devices reported not being able to access my verizon.net account my first thought that this was just a correctable problem.

Shortly thereafter, I realized what was happening and located the link to the article that explains the procedure to resolve the problem. 🙂

[retiredoldman]

I have the same problem, but I was trying to establish an IMTP account.

[dexman]

Does the procedure provided here help? 🤔

[SamFam]

Dexman, yes, this procedure DOES work--even though I have NEVER enabled 2-factor authentication on the AoL site.  I NEVER use the AoL site to check mail, but evidently it periodically, randomly assumes 2-factor to be active, & I lose my ability to check email from a 3rd party client.  Even though I have confirmed that 2-factor authentication is disabled on the AoL site, the ONLY way to get my Pop email on my Outlook client now is by using the "app password" feature as described in this link. A word of caution to ALL users out there that use a 3rd party email client to retrieve their Verizon (AoL) messages; even though the AoL site shows 2-factor authentication as being "off" it appears that it now requires the AoL generated "app password" to retrieve pop messages. I have had to setup separate passwords for all of my devices that retrieve my pop Verizon email via a 3rd party client, and assume this will be an ongoing problem in perpetuity. I've had nothing but trouble since Verizon forced me onto AoL, but unless I want to go through the pain of changing a longstanding email address I've used for years, I guess I'm stuck with it...

Thanks, 

[dexman]

My two AOL accounts along with my verizon.net account are set up as Imap. I think this was an across the board change on the part of AOL. 🤔

[neh1]

Only my primary account has the login issue. To login into my primary account I have to go to the AOL web site "mail.aol.com" and go to the account profile, security and generate a new password each time I want to use outlook to access my primary email account.

This is more than a little annoying and wasted time. Verizon says it is an AOL issue. I do not care who is responsibl, but FIOS/Verizon needs to take care of the issue and not bury their head in the sand and not claim any responsibility to the email that they provide. What ISP doesn't offer quality email?

[neh1]

Maybe we should get the government involved (FCC, etc.) because this is really a bigger deal when it comes to hindering, preventing, (AOL would like you to buy a premium account), and Verizon collusion, preventing email communication.

[mdstone]

I've seen similar posts here, but no answers, except one that said the question was escalated to a private conversation, which doesn't help the rest of us.

I have several Verizon.net addresses. One AND ONLY ONE of those has stopped working with POP and SMTP. It was previously working on two computers running Outlook 2003 and one Android phone. The last email recieved was July 8. Neither SMTP nor POP works on any of the three devices for this address, while other addresses work without problems on all three devices. I can still sign on to AOL online with the same user name and password, so that's not the problem.  The fact that it stopped working on three different devices and only on one email address suggests the problem is in the account itself.

Using POP 995, SMTP 465, SSL for both.

Can anybody help?

[longtimevzcust]

As stated above, you may need to generate an app specific password. I ran into this problem this morning. Take a look at:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in 

[mdstone]

Thanks much. The separate pw worked on one of my pcs. I'm guessing it will work on the other as well. Any idea why this is only necessary on one of my email addresses? Do you know if AOL in the process of rolling this annoyance out one batch of addresses at a time and without alerting customers? I'm asking because I'm wondering if I'm going to have to do the same with my other email addresses eventually.