Verizon.net Email Login Issue

Yesterday my Samsung smartphone and two Microsoft Surface devices lost the ability to log into my verizon.net Email account.

I keep receiving a box requesting me to re-enter the password, but, the devices still won't sync, thus resulting in another email password verification request.

I have no problem accessing the verizon.net Email if I go directly to aol.com.

This tells me that AOL appears to have either made a change in how verizon.net accounts need to be configured within our devices, or, is now requiring users to go directly to aol.com to access the accounts.

For clarification, I'm using the stock Samsung Email app on my smartphone and the stock Microsoft Email app on my Surface devices, so, this issue affects both Android and Windows.

Accepted answers

I tried the procedure outlined at the following AOL help page. I re-added my verizon.net account to my smartphone and both of my Surface devices and everything is functioning properly. 😊

The downside is that you will be required to accept a new system-generated password. ">😫

Create and manage third-party app passwords - AOL Help

All comments

I'm having the same problem using Thunderbird configured to access my verizon.net email using pop. It gives the error "Sending of password for user USERNAME did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later." downforeveryoneorjustme.com reports pop.verizon.net and smtp.verizon.net are down. However, I can ping both from my Windows machine, which reports the actual addresses as global-jpop-aol.mail.gm0.yahoodns.net and smtp.verizon.g03.yahoodns.net. I can use the aol web site to access my mail, but it is a nuisance.

I have my verizon.net account set up as an imap as opposed to pop in all three devices. 🤔

I'm seeing this issue too. Seems to have started about 8 pm EDT Jul 12. Mozilla Thunderbird and Android mail app affected.

I've deleted my verizon.net account from my devices until AOL resolves the trouble.

Was chatting with @AOLSupportHelp on Twitter. They said I need to set an APP password to continue using Thunderbird.

The instructions here at least allow me to recieve E-mail in Thunderbird.
https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

AOL email accounts changed a few months ago. I don't recall seeing verbiage indicating that verizon.net accounts would follow suit.

My AOL accounts work fine with the Samsung Email app. The Microsoft Email app has trouble with them. My verizon.net account fails on both systems. 🤔

Thanks, the app password seems to be working, for now.

Weirdly, I just noticed that one of my @verizon.net addresses is working, without using my regular password, not an app password.

Does anyone know how to set up Thunderbird to access verizon email via imap instead of pop? I removed my verizon account in Thunderbird and then recreated it, but it never offered me the option to use imap, just pop.

I tried the procedure outlined at the following AOL help page. I re-added my verizon.net account to my smartphone and both of my Surface devices and everything is functioning properly. 😊

The downside is that you will be required to accept a new system-generated password. ">😫

Create and manage third-party app passwords - AOL Help

This is happening to me too, started exactly as described by OP here.

It is happening on my old XP PC running Outlook 2003, but I can see here that it is affecting newer PCs with other email apps.

I have reset my Outlook with the recommended POP3 settings and email account password - no luck. (And they were the same as before anyway.) My Outlook 2003 is working fine with a second, completely different email account (not verizon or aol).

Is this happening because verizon sold aol???

What do we do next?

Give the procedure outlined at the site I linked above a whirl and see if it helps. 🙂

dexman - thanks. will i have to remember that random-generated password forever, or next time on my Outlook can I go back to my original password?

Just to confirm - can I continue to use my original password when I check my emails on a browser (going to mail.aol.com) not using Outlook?

It's a permanent change. I made a Word document with these system generated passwords and saved it to the cloud. The document is written in such a way that only I know what's what. 🙂

I have the same problem. I am using Outlook 365 on a Microsoft Surface book, and I continually get a message asking me to enter my username and password for the server "smtp.verizon.net". My username and password are already populated. I say okay and the message goes away, but I can neither send nor receive email. This started happening today, July 13, 2021. Prior to now I had no problems sending or receiving emails.

I also have an iPhone and an iPad. All day today, neither one would send or receive my verizion.net emails. Those devices would just say "checking for mail" for a while, then error out. Just now, my iphone email started working again. But the Outlook email will still neither send nor receive. I have no idea what made the iPhone suddenly start working. I have not changed anything on any of the devices.

Rebooting my computer has no effect. Outlook 365 still will neither send nor receive emails.

gladlys - follow dexman's advice starting a few posts up. Worked for me just now on my Outlook desktop, and if you find your app in the aol instructions, I'm sur it will work for you. Just remember to store some copies of the newly generated random password somewhere.

Trying again... the first time I sent this message I got an "unexpected error."

That worked! Thank you so much! My Outlook on my Surface Book is both sending and receiving messages. This Saturday is my computer club meeting, and I will be sure to bring this up in case other folks are having this problem.

After making this change, my iPhone email is still working - I was worried that it wouldn't. Any ideas on why my verizon email on my iPhone and my iPad would not work earlier today, but suddenly started working again? I'll try this process if they stop working again, but it's a mystery how they got fixed without my doing anything.

Not sure about Apple products. I have a Surface Laptop 1, Surface Pro 7 and a Samsung Galaxy A51. 🤔

I'm having mail issues too. Windows Mail 2012 will not send/receive & is rejecting my password.

Server Error code: 0x800CCC90

Windows Live Mail Error ID: 0x800CCC92

Both errors are fairly generic & cover a multitude of issues.

This was sudden, I did no suspicious downloads, virus scanned & also Malwarebytes.

I'm at a loss! I can retrieve mail thru AOL but I have business folders in Windows Live that I need.

I'd appreciate any suggestions.

Hi Tina,

Scroll back up to the AOL link I posted earlier and give the procedure a whirl. It restored access for my Samsung smartphone and Microsoft Surface devices.

Anyone notice that this problem is only occurring to some of their verizon.net emails? I have two and only one is impacted, using the same email apps. My spouse, who also uses the same third-party email apps (on a different phone and computer), has two email at verizon.net and neither of them are impacted at all. What gives? Why are some emails cursed with this new "safety" feature and others are not?

It seems to be a slow rollout.

I have two AOL and one verizon.net accounts. My AOL accounts changed months ago. My Verizon account changed a few days ago.

Eventually all AOL supported accounts will be updated.

Giving it a shot now....thanks Dexman

IT WORKED!!! Thank you much! I've been wrestling with this for 4 days. I can still get mail thru the AOL app but I have used Outlook Ex/Windows Live mails for the 15yrs that I've owned a computer so its my routine. Bottom line, Im old & don't like change...lol

Best regards!

Success! 😊

I'm set in my ways, so, I know the feeling. ☺

Tina M and dexman - agree with you both! Aol doesn't care how much they bother us, while at the same time they do not fix other issues, like repeating duplicate downloads of emails (only from AOL, not my other email provider).

Question - my wife has had an aol email account since forever. She does not use Outlook but uses other email apps on her various devices. She hasn't complained about a disconnect issue, so should I tell her to expect one?

I think that different apps will behave differently. My thought would be to keep this on the back burner and know what to do if she loses the ability to log in.

Earlier this week, for no apparent reason, 2 of my 5 verizon.net email accounts cannot send/receive through Outlook on my PC. BUT, if I go to the AOL website, I can access them. This is less than ideal for me.

All have the identical settings, and also the same passwords. BUT I keep getting an error about the servers.

I've looked at the posts here and I think THIS is my issue:

If I do what they suggest:

... what should I expect to happen next? And how does generating a password change anything at all with compatibility issues with Outlook, aka "Oauth2 secure sign-in method"?

HELP! 😞

I had the same problem with my wifes email and had to do what Dexman said and it worked but my email still works and didn't have to change the password.

Iam just wondering if I can change the new generated password to something else if it will still work?

silverado - how would you change the password on the aol side? Wouldn't you have to change that first before matching it on your wife's email app on her PC?

I have had this exact same problem starting this week. Unfortunately, even when I generate a third party app password, I can't get Gmail to work (it has been working for many years until this week when it suddenly broke). When I put the third party app password into Gmail, I get an error "pop.verizon.net does not support leaving messages on the server" even though the option to leave messages on the server is unchecked.

Because I use the stock Microsoft Email app on my two Surface devices, I select a different choice from the shown drop down menu.

Once the choice is made, the new password will be displayed. Use it to log into the account.

I have a Gmail account and it hasn't been affected by the changes implemented by AOL.

I had my Gmail account setup to check my Verizon/AOL e-mail and it worked perfectly for many years until last week when AOL made these changes. While troubleshooting it, I removed my Verizon/AOL account from Gmail, and now I can't add it back even with the third-party password because Gmail gives an error "pop.verizon.net does not support leaving messages on the server". The workaround to use Gmailify is terrible and I don't want to do that. It is very unfortunate that Verizon, AOL, and Gmail don't care enough to keep this working the way it has been for years.

THANK YOU GaryDM for working some magic with my post... not sure why those images weren't showing up!

Anyhoo, I would like to know why AOL didn't send out any information to us (meaning verizon.net email holdouts) regarding upcoming changes. Unless they went into the World of SPAM!

Being one of the only ones here who is using a PC-based copy of Outlook, I may try doing the auto-password thing on one of the two effected email accounts which I hardly ever use as a TEST. If I do, I'll share the results here with you all.

AOL/Verizon did send out notifications about the change to @aol/aim.com accounts a while ago.

If I remember correctly, there was no mention of @verizon.net accounts. Once all three of my devices reported not being able to access my verizon.net account my first thought that this was just a correctable problem.

Shortly thereafter, I realized what was happening and located the link to the article that explains the procedure to resolve the problem. 🙂

I have the same problem, but I was trying to establish an IMTP account.

Does the procedure provided here help? 🤔

Dexman, yes, this procedure DOES work--even though I have NEVER enabled 2-factor authentication on the AoL site. I NEVER use the AoL site to check mail, but evidently it periodically, randomly assumes 2-factor to be active, & I lose my ability to check email from a 3rd party client. Even though I have confirmed that 2-factor authentication is disabled on the AoL site, the ONLY way to get my Pop email on my Outlook client now is by using the "app password" feature as described in this link. A word of caution to ALL users out there that use a 3rd party email client to retrieve their Verizon (AoL) messages; even though the AoL site shows 2-factor authentication as being "off" it appears that it now requires the AoL generated "app password" to retrieve pop messages. I have had to setup separate passwords for all of my devices that retrieve my pop Verizon email via a 3rd party client, and assume this will be an ongoing problem in perpetuity. I've had nothing but trouble since Verizon forced me onto AoL, but unless I want to go through the pain of changing a longstanding email address I've used for years, I guess I'm stuck with it...

Thanks,

My two AOL accounts along with my verizon.net account are set up as Imap. I think this was an across the board change on the part of AOL. 🤔

Hasn't worked for me. O/A Jul 13 I could still receive mail on Thunderbird from Aol, but couldn't send. Migrated to an Outlook account I set up a couple years ago when we had a similar problem. Today tried to set the one-time app password for the Verizon account on Aol and succeeded in sending a couple msgs with it once I changed from smtp.verizon.net to smtp.aol,com, but then it stopped working, and the old password still wouldn't work. And I find Thunderbird still sends mail on smtp.verizon.net despite having set smtp.aol.com as default. IMHO this is a problem for Mozilla and Aol to work out.

Only my primary account has the login issue. To login into my primary account I have to go to the AOL web site "mail.aol.com" and go to the account profile, security and generate a new password each time I want to use outlook to access my primary email account.

This is more than a little annoying and wasted time. Verizon says it is an AOL issue. I do not care who is responsibl, but FIOS/Verizon needs to take care of the issue and not bury their head in the sand and not claim any responsibility to the email that they provide. What ISP doesn't offer quality email?

Maybe we should get the government involved (FCC, etc.) because this is really a bigger deal when it comes to hindering, preventing, (AOL would like you to buy a premium account), and Verizon collusion, preventing email communication.

@Dexman, THANKYOU!!

You deserve a community hero award. I followed the link you suggested,

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

installed the system generated password and was able to setup my email on my android and on the new PC I had to buy recently. Rather than choosing a particular application though, I chose other. I think I was forece to enter the server names, ports and turn on SSL/TLS encryption. BUT IT WORKED becasue you shared the missing piece of info that AOHell and VeriAssin were too inconsiderate to post.

Now, I can re-install the real Office rather than O365 Rent-A-Software.

🙂

I've seen similar posts here, but no answers, except one that said the question was escalated to a private conversation, which doesn't help the rest of us.

I have several Verizon.net addresses. One AND ONLY ONE of those has stopped working with POP and SMTP. It was previously working on two computers running Outlook 2003 and one Android phone. The last email recieved was July 8. Neither SMTP nor POP works on any of the three devices for this address, while other addresses work without problems on all three devices. I can still sign on to AOL online with the same user name and password, so that's not the problem. The fact that it stopped working on three different devices and only on one email address suggests the problem is in the account itself.

Using POP 995, SMTP 465, SSL for both.

Can anybody help?

As stated above, you may need to generate an app specific password. I ran into this problem this morning. Take a look at:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

I set-up my Verizon email account as IMAP as opposed to POP.

imap.aim.com

993

1

and

smtp.aim.com

465

1

Thanks for the suggestion, but I will change services before I will accept using IMAP. I have no need to store old emails in the cloud for a hacker to potentially find. As it is, and unlike Verizon's old email before handing the service over to AOL, AOL won't actually delete messages when I have my client set to delete them, so I have to manually go in and delete them every day. Can't do that with IMAP without also deleting the messages on my local store when IMAP synchs them up.

Thanks much. The separate pw worked on one of my pcs. I'm guessing it will work on the other as well. Any idea why this is only necessary on one of my email addresses? Do you know if AOL in the process of rolling this annoyance out one batch of addresses at a time and without alerting customers? I'm asking because I'm wondering if I'm going to have to do the same with my other email addresses eventually.

AOL sent notification to users with AOL email accounts advising of the changes. The way that it was written, it gave me the impression that AOL accounts would not be able to be accessed using Microsoft-based apps.

I did some digging and found the page that explains how to utilize the workaround, which I implemented to get my AOL accounts up & running on my Samsung smartphone and Microsoft Surface devices.

The document didn't mention verizon.net accounts, but, when my Verizon email account became unreachable, I dug-up the URL and got the Verizon account back. 🙂

Good luck with that. And how is that a solution?

My verizon.net emails have not been working on my old iPad Air 2 for about three weeks. So just now I followed the AOL instructions to delete and re-add my verizon.net email account to the native Mail app on my iPad. Trying to do the settings "manually" did not work, so I re-did and selected the big AOL button but entered [myname]@verizon.net and my ORIGINAL password. It is now working. IMAP I think.

Two observations:

- The "look" of this process makes me think that AOL is trying to push us verizon.net email users further into the AOL world. It was more AOL-ish.

- I did not have to generate a new password to do this on my iPad. This is different from what I had to do for Outlook 2003 on my ancient XP machine (about which I have a few posts farther above here).

Did anyone here fix his iPad Mail verizon.net email setting differently from this?

FYI - On my iPad in Settings for Mail, I cannot see the actual "advanced" or "manual" settings for this account other than it is using the "AOL SMTP Server" and "Server Port 993". The automatic AOL setup process seems to not show the rest of these settings.

I can't say that AOL is trying to push verizon.net users into using AOL email addresses in that I had to go through the same process with my two AOL email accounts. 🤔

dexman - agree with you that AOL did not try to change my Verizon.net address. It just felt more AOL and less dry Verizon. The new owners are trying to entice us further into the AOL carnival tent.

Can anyone explain this and the fix?

I have been using Fios and Outlook for 100 years now. VZ switched us over to email hosting from AOL. Been using that for 50 years now. Why, all of the sudden, does Outlook have an issue sending emails? Asks me for my password, doesnt work, and tells me too many auth attempts. I have changed NOTHING. I can get into AOL's crappy webmail page w/ the same credentials.

What is the magical fix or does VZ not care and I'm all of the sudden out of luck using Outlook like so many other poeple? This happens about once a month for a week. NOTHING has changed.

I know many others have posted this and no one seems to provide an answer and you get the same lousy automated responses from other providers. Same goes for alot of other forums. What is the secret?

Let us know when your new app password stops working in a few weeks like mine did. Then what do you do? Nothing works. Old password, new app password, same app password. You will continue to get access errors. I am using Mac Outlook Desktop. The new app password worked once - for about a month. Then you're hosed.

What's frustrating is that the native Mac Mail app works w/ my regular (non stupid aol app specific) password. It is something from within Outlook that can't handle whatever AOL has done to 'beef up' security for our emails that are already recorded permanently somewhere for the Russians and Chinese to review.

Just adding a vent. Unable to log in on W10 desktop Outlook app using single @verizon.net account. I tried:

resetting email via AOL web page
generating app password using AOL
removing & recreating account (IMAP)

Resetting password I'm able to log into other devices with this account, but still no luck on W10 desktop. This is humbling.

😠

As a test, can you add the Verizon account to the stock Microsoft Email app to see if it yields better results? 🤔

Good Evening,

I had my verizon.net email (aol) account running smoothly on my Outlook 2007 client. The Outlook client stopped downloading mail a couple weeks ago. I am having a heck of a time setting up my verizon.net email account back to using it on my Outlook client. I looked at this Create and manage third-party app passwords - AOL Help

and unfortunately it did not help.

I feel like such an idiot as I used to be pretty good at this stuff.

Thanks to anyone who wants to assist.

When I went through the process of resolving the issue for my computers, I remember seeing a list of services that the changes one could select from. I think Outlook was on the list.

I, myself, use the native Microsoft & Samsung Email apps to access my verizon.net & aol.com accounts. Outlook is reserved for my outlook.com accounts.

Hello,

I have some questions about this AOL generated password.

Is one supposed to use it for both incoming and outgoing server?

AOL instructions refer to this password as a one-time use, but at what point does one switch back?

Which password does one use to access one's e-mail via the AOL-Mail webpage?

How is this different than AOL requiring Verizon/AOL users to change their password?

Thanks,

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