Whitelist Request for a Website

Hello, I've been informed that our website is not accessible from Verizon internet users, most likely because it got blacklisted for some reason.

The website is in no way malicious, and has tons of users around the world. And we would like to be removed from your blacklist.

The website is https://pinokio.computer and no clients or customers of our website are able to view their websites from Verizon network, as far as I've been informed.

Would appreciate it if you can take a look. Thank you.

Accepted answers

gs0b

No matter where I run a ping or tracert, pinokio.computer does not respond. This is before we worry about http vs https; it's basic "can we reach the site." If the site isn't configured to respond to pings, that could be why. But that's considered a bad practice for public web sites. If it is configured to respond to pings, there is an issue that is preventing multiple global sites from reaching it. Again, that has nothing to do with Verizon. Try the tracert site I posted, or find one you trust.

Note I won't try opening an https connection to a random site posted here, that's a security risk I won't take.

If you truly believe this is an issue with Verizon's network, you'll need to contact them as noted in my 1st response.

All comments

gs0b

Welcome to the forums. You're talking mostly to other customers here. If you want to reach Verizon support, use the "support->contact us" link on the bottom of these pages.

That said, I tried your URL from online ping and traceroute sites, and they all failed. These sites run tests on from servers a variety of global networks, so the Verizon network is clearly not the problem.

Here's one of the sites I used to test your URL:
https://tools.keycdn.com/traceroute

snackattack

When I go to http://pinokio.computer/ (notice no http"s") it takes me to a McAfee page, blocked through Verizon apparently based on search results.

When I'm using a Comcast ISP, I can access the site just fine, even through a beefy firewall with high security restrictions.

snackattack

@gs0b
Please see my last reply if you don't mind. I didn't realize the forum wouldn't auto-tag on replies.

I suggested cocktail peanut message here, because it seems old links for whitelisting are no longer working.

gs0b

Note I won't try opening an https connection to a random site posted here, that's a security risk I won't take.

If you truly believe this is an issue with Verizon's network, you'll need to contact them as noted in my 1st response.