cannot connect safely to server
Billy821
Enthusiast - Level 2

My Samsung Galaxy Avant is not loading new emails; "cannot connect safely to server" is shown after any attempts to change settings. Emails are coming in at AOL and MacMail on home computer but not on the phone.  Outgoing mail is working however.  Using the Android email that comes with the phone. Never had a problem until this week.

Any suggestions?

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dexman
Community Leader
Community Leader

I've tried all of the suggested changes posted earlier in the topic, but, I still can't get past the "Cannot safely connect to server" on my retired Samsung Galaxy S4 when trying to add my @verizon.net Email account.

No issues adding the account to my Samsung Galaxy S7 Edge and my Windows 10 devices.

Has this become a lost cause? ☹

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pjchris
Enthusiast - Level 2

I finally got e-mail working again on my Samsung Nook (SM-T230NU).  It had been working fine, then started reporting the "cannot safely connect to server".  After searching everywhere for tips, here is the combination of things that got it going:

1.  Put in your name and e-mail account PW

2. Select Manual Setup

3. Select POP3 account type

4. Change your name from XXXXX   to XXXXX@verizon.net

5. Change the SSL to "SSL-accept all certificates"

That did it for me.  Hope it helps someone else.

Paul

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Varg
Enthusiast - Level 3

Thanks, Paul. "SSL - accept all certificates" is the only solution that worked on my old Galaxy TabPro.

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gtwassociates2

Another issue ... My Samsung phone can connect to my email at verizon.net ... I use the settings at verizon.net etc ... But the tablet Samsung Galaxy stops at the set up process with a message "cannot connect to to the server" the set up process in the tablet does not seem to allow setting ports ... message appears at step of setting up the incoming server I believe ...anyone know an approach to adding my email at verizon.net to my Galaxy tablet?

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tns2
Community Leader
Community Leader

Which email program Samsung EMail, gmail, Other.

I've seen that message with gmail, and for that you just have to change the settings to allow it to connect despite the warning. 

For others you do have to go into settings and make sure it is using ssl.  Usually once you set that it correctly sets the port ids.  Password is normal (i.e clear text).

NoNameCC
Enthusiast - Level 1

I submitted the following to AOL support via email on 2/27, and received the reply below a week later.  The reply doesn't say that the problem has been resolved, simply that they are aware and working on it.

"My GMail client on my phone stopped syncing my AOL/Verizon.net emails about a week ago. I have tried deleting the account and re-creating it, but when I choose the settings in your online help article, I get an error message saying "Can't safely connect to server. (Certificate hostname not useable for server: pop.verizon.net)
I have tried all four encryption options offered. Nothing works. 
I am using Android 6."

Their reply:

"We apologize for the inconvenience, however, there was an issue with our email service that may have caused the problems you are describing. At this time, that factor has been identified and is currently being addressed. While we cannot provide a specific time when the issue will be resolved, please be assured that our team is working to correct it as soon as possible.
Again, our apologies and thank you for your patience."

 

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TacoBelle
Newbie

Does anyone from Verizon really care about their customers? If this many people have had the same problem since Feb 22 (that's about the time my problem started too, though it took me a couple of days to notice it), then it's obviously something they have done and not their customers. It's about time (March 5) to fix it. DO YOU CARE VERIZON? Or are you just too big for us to matter? A sign of the times....

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Sweeterpea
Newbie

Thanks so much for your post.  I was on the verge of migrating my phones and internet to another provider.  

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venus104
Enthusiast - Level 1

I am havig the same problem.... until last night I was able to get incomig ...no outgoing service... same notice.... server problem... After a veryyyyy long conversaton earlier with aol.. tech... with no solution.... (told to call verizon..... call t mobile.... ect... ) I now see that the aol website is down... and all email service seems to be out too.... My gmail account is fine.... so it is definately an AOL problem... so annoying... 

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arclink
Enthusiast - Level 2

This is so unacceptable. Verizon owns AOL. They dump our e-mail onto AOL and AOL acts as if we are illegal aliens. The reason everyone is having trouble is that these they changed the certification chain for the POP server. It used to start at DigitCert and end in Verizon in Irving Texas and pop.verizon.net. When these problems started a few days ago the chain changed to go from Digicert to Yahoo in Sunnyvale California and pop.aol.com which leads to a name conflict.

I have no issue with the change but why do they not notify the users to change their port settings to AOL? They just left us in the dark to muddle through on our own.

B112
Enthusiast - Level 1
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lumberjohn
Newbie

This worked for me as well.

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kch3
Enthusiast - Level 2

It worked ! Thanks. Aol,Verizon and Samsung could not give a solution. .but you did. Thanks!

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B112
Enthusiast - Level 1

Same issue here -- as of Feb. 22 I cannot sync my Email on a Samsung Galaxy Note 3 with my AOL account, although test emails sent from it do appear in my online account. Testing the configuration settings generated the "cannot connect safely to server" message. First time I've ever had any problems with this account.

Jackel1
Enthusiast - Level 2

Freaken ditto 

Cannot safely connect to server

Just got off the phone with Verizon agent - They at this time have no idea what's going on 

I have Samsung Galaxy S6 with Verizon / Now AOL email - aol sucks

Had NO problems until Verizon went over to aol. Problems like frequently having to re-sign my password. 

AOL is also looking for a fee to increase email security.  I have a hunch they're behind this.  My wife has an imac and they charged her $5 a Month for months without her agreement they explain something to do with a security ad on 

Anyway feel bad for anyone going through this cannot connect issue that I've spent practically the whole day on with no resolve 

If anyone has the answer I'd sure appreciate they share it.

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gaupmw
Enthusiast - Level 1

My Samsung Galaxy S6 just stopped receiving incoming mail for no apparent reason. I tried over and over again to set up the incoming POP3 server mail settings and kept getting a message "cannot safely connect to server." I finally solved the problem when I used AOL's settings for POP3 email via third party email apps, i.e., incoming POP3 server = pop.aol.com; SSL required, port = 995. AND VERY IMPORTANTLY: user name sent to incoming POP3 server must be your full verizon.net email address---your phone will NOT log in to aol.com incoming server unless using your name@verizon.net full user name, this is the same as if you were logging into aol.com email on their website. And I found the ONLY way I could change the user name shown on the incoming server settings page (it was grayed out) was to delete my email account on my phone and start anew, and use MANUAL setup. But after setting it up (including using AOL's outgoing mail server = smtp.aol.com; SSL required, port = 465), my good ol' email icon on my phone works again! I had downloaded the AOL mobile phone app, resigned to getting email through their app, but now don't have to, uninstalled that, and can keep using my familiar email application. Hope this helps someone.

RTMBoston
Newbie

Worked like a charm for me!  Thanks!!!!!!

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JoeD8
Enthusiast - Level 1

I too lost access to my verizon.net email around the same time as everyone else posting on this thread.  I spent way too many hours than I care to talk about trying to get my AOL/verizon.net email account working again on my Samsung Note 8.0 tablet, and had given up for the last couple of months.  Found your post today and it worked perfectly.  Thank  you so much for posting the solution!!!

The obvious question...Why couldn't AOL have posted a solution with settings that work???

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DNW60
Newbie

THANK YOU! This worked for me. Very glad to be rid of the Ads!

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avallent
Newbie

Thanks that  worked for me as well on my galaxy note 4 phone. However on my galaxy tab 4 adding pop settings manually in the samsung account email app will not bring the entire verizon login name from where you enter to the incoming pop info page. The login name there drops everything  from the @ on. 

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