problems sending email - what authentication is needed??

[clampguy]

I use Eudora to manage my email.  Today, Eudora can receive email sent to{edited for privacy}, but cannot send email from {edited for privacy}. The error message is:

"error transferring your mail. I Said: MAIL FROM:<{edited for privacy}> and then the SMTP server (outgoing.verizon.net) said: 550 5.7.1 Authentication Required"

What is happening, and how do I deal with it??

Many thanks for your help. 

[JOSEm441]

Please try the new settings here:

Server	Current Setting	New Setting	SSL Enabled	Port
POP3 Server	incoming.verizon.net	pop.verizon.net	YES	995
SMTP Server	outgoing.verizon.net	smtp.verizon.net	YES	465

TIPS: Depending on your email application, you may need to turn off Secure Password Authentication and, if applicable, make sure your Authentication method is set to “Password” or “Normal password.” In addition, you may need to restart your device for these new settings to take effect and for your email to continue working properly.

 This info was gleaned from a post by Jcc625

This post may also be helpful, the severs referenced are the "current settings" just substitue the new ones http://forums.verizon.com/t5/Verizon-net-Email/Eudora-new-to-FIOS-can-t-send-email/td-p/280361/page/... see the post by prisaz 1/2 way down the page.

[jfadden]

I am having the same problem as clampguy when sending mail using Eudora with Verizon.  This just started to be a problem a couple of weeks ago. Prior to that everything worked fine.  When I send  mail I get a "550.5.7.1 authentication required" error message and the mail does not send.  If I try several times it eventually goes through, although I am concerned that may not always happen in the future.

I have all the correct settings as posted by JOSEm441.  I have had these settings for several months but the problem only started recently.

Does anyone know the answer to this problem?   Thanks!

[kopler888]

Hi,

I have had exactly the same experience.  Use Eudora, has worked with Verizon for years.  A week or so ago keeps giving me the 550 5.7.1 authentication required message.  I have to resend three or four times till it goes through.  So far, no one seems to know the answer to this Verizon created problem.

[knitpurl]

I'm having the exact same problem you guys are having. It started September 25th. I use Eudora 7.1 and Windows XP and am in metropolitan DC (Maryland). Has anybody been able to contact Verizon? (I haven't figured out how to contact Verizon.) Is it happening only to Eudora users?

[tlb7]

Last night I sent out an email from Eudora and it went out the first try and I just sent another about 5 minutes ago (about 4:15pm eastern on Thursday 10/3/13) and again, no authentication error and it went out on the first try so perhaps whatever the problem was has been fixed?

I'll report back if I have further problems...

[tns2]

---

@knitpurl wrote:

I'm having the exact same problem you guys are having. It started September 25th. I use Eudora 7.1 and Windows XP and am in metropolitan DC (Maryland). Has anybody been able to contact Verizon? (I haven't figured out how to contact Verizon.) Is it happening only to Eudora users?

---

They probably have started turning off the old servers. 

The initial contacts for VERIZON are almost always the same, 1-800-Verizon or use one of the contactus options.  However good luck finding someone familiar with Eudora.  There is not a problem with the verzon servers.

Search the forums on Eudora.  Several people have had problems.  And some have figured out how to fix them.  Obviously first must get the recommended http://verizon.com/emailsettings correct.  But some have discussed having to actually update the EUDORA scripts, etc. after getting the other settings correct.  And for many of these client services, you must make sure they are restarted.

[tlb7]

>>tns_2: They probably have started turning off the old servers.

From what I can tell from those who have posted about the recent problems with Eudora, all of us have updated to the "new" server settings so I don't think the issue is with using outdated server settings.

Late Wednesday evening (10/2/13), I was able to successfully send out an email from Eudora with no authentication error and this success continued through Thursday (10/3/13) with all of the emails going out with no authentication errors; however, today (Friday 10/4/13), the first email I sent out of Eudora gave me the authentication error. I went to my Eudora OUTbox, double clicked on the problematic email, clicked the Send button and the email was successfully sent. The next email I sent went through with no problems.

I know Eudora is long in the tooth but I like it--I also use Thunderbird which has had no problems so far--and I'm keeping my fingers crossed that whatever the problem is will be resolved and that Eudora will continue to work as it always has.

>>tns_2: There is not a problem with the verzon servers.

I don't think that can be said definitively. The fact that this problem is affecting a number of different Eudora users from different areas of the country seems to me to indicate an issue on the Verizon end rather than on the user end.

[PJL]

---

@tlb wrote:

>>tns_2: They probably have started turning off the old servers.

...

>>tns_2: There is not a problem with the verzon servers.

I don't think that can be said definitively. The fact that this problem is affecting a number of different Eudora users from different areas of the country seems to me to indicate an issue on the Verizon end rather than on the user end.

---

Yep, you can't make any definitive statements, but it's more likely the Eurdora client with the issue since there haven't been the magnitude of complaints with those using other email clients.

There is probably some esoteric SMPT standard that Eudora is not implementing in a way that plays well with the Verizon servers. 

Has anybody actually gotten any information about this from the Eudora developers?  Just curious...

[tlb7]

>>pjl: Has anybody actually gotten any information about this from the Eudora developers?  Just curious...

I don't think Eudora is being developed any longer. I know there was a new version/update that came out a few years ago but I never got around to installing it after doing the download because version 7.1 worked just fine. Guess I should take a browse around to see if any further development is going on and maybe I also need to scrounge around in my download folder and find that newer version...'-}}

[jfadden]

I will add to my previous post that I am also located in the Washington DC suburbs (Maryland).   It seems many (all but one?) of those having problems are in the DC area.  Perhaps a server that serves this area is a problem? Or does Verizon have that high a concentration of customers in this area?

 BTW I am using Eudora 7.1 which was the last commercial version before Qualcomm stopped further development.

[PJL]

---

@jfadden wrote:

I will add to my previous post that I am also located in the Washington DC suburbs (Maryland).   It seems many (all but one?) of those having problems are in the DC area.  Perhaps a server that serves this area is a problem? Or does Verizon have that high a concentration of customers in this area?

 BTW I am using Eudora 7.1 which was the last commercial version before Qualcomm stopped further development.

---

Well there you go.  It's an old, unsupported product that APPEARS to not have kept up with the times.  Sorry.

[tlb7]

>>jfadden: It seems many (all but one?) of those having problems are in the DC area.

Let's see:

1. Users "clampguy" and "kopler888"--both in this thread--never said where they are located

2. User "en01" in the thread "pop.verizon.net and smtp.verizon.net not working" appears to have the same problem--I posted a suggestion in that thread--and I don't know where s/he is located

3. User "ge_315" is in upstate NY--see this thread and thread "send e-mail, intermittent authenication error"

4. Users "knitpurl", "skigal", "jfadden" (you) and "tlb" (me...'-}}) are in the DC metro area--either MD or VA

Not sure what it indicates other than we are all on the east coast...'-}}

I've only had 1 authentication error today (Friday 10/4/13) and all the rest of my Eudora (version 7.1, Win7/Pro) emails have gone out on first Send so it's a bit better than it has been but I don't know if that's just luck...

[kaytabor30]

Note: it is Mozilla's understanding that Qualcomm is no longer developing Eudora OSE. Furthermore, the last released version is based on an old version of Thunderbird which is no longer supported, and has known security issues. Current or potential users of Eudora OSE might like to try Thunderbird as an alternative email program, although of course the user interface and features of the two programs are not the same.

[tlb7]

>>kaytabor30: Current or potential users of Eudora OSE might like to try Thunderbird as an alternative email program, although of course the user interface and features of the two programs are not the same.

Indeed they are not. I use both Eudora and Thunderbird. I am aware, as I'm sure all of us who use Eudora, that it is old but up until a week or so ago, it worked just fine and other than the intermittent sending problem still works--even under Win7...'-}}--and I will continue to use Eudora as I have for eons until there are insurmountable problems.

As of today (Saturday 10/5/13), I have not had any authentication errors on sending--yesterday, I had one authentication error no additional errors on any other Eudora outgoing mail--so I'm keeping my fingers crossed that whatever the problem was, it has been resolved.

[jfadden]

Indeed most Eudora users know of, and have tried many other email programs.  We stick with it because in many ways we find it to be a superior program, especially for handling high volumes of mail. (My mail folder is around 11 GB.)   I have 247 email fiters that classify my incoming mail that I would have to recreate if I switched to another program. If someday I have to switch I will, but at the moment I prefer to see if a solution can be found to this issue.

Althought Eudora is an old program it was very conforming to SMTP standards (which haven't changed lately as far as I know) and has worked for me with several different ISPs without any problems.  It is equally as likely that the Verizon servers have departed from the standards in a way that messes with Eudora.  For example the use of port 465 is actually outside the SMTP standard.

I am continuing to have intermittent problems with authentication.  So far I have not had any emails that I could not sent at all --- that would be a serious problem.  But I often have to click send two or three times before succeeding.

I did try to run Wireshark to capture and analyze the packets between Eudora and the server.  So far I have not found a smoking gun.  If anyone who has knowledge equal to or greater than my own about SMTP wants to give that a try it mght provide a clue.

I may try calling Verizon support but I have not had much sucess with them in the past. Indeed when I first set up Eudora with Verizon I called them to find out how and ended up having to tell the tech support guy how to do it (i.e. using the "required, alternate port" setting), which he said was helpful in case he encountered another Eudora user.  Perhaps if we could communicate with whoever runs the SMTP server instead of first line tech support that would help but I doubt that's possible.

My main hope is that the problem disappears in the same mysterious way it started.

[tlb7]

>>jfadden: My main hope is that the problem disappears in the same mysterious way it started.

LOL! Mine too...'-}}

I wonder if we are the canaries in the coal mine and that something really ugly is working its way through Verizon's system that will clobber everyone's email software? My saving grace for the 2 email accounts I use most regularly--neither of which is a Verizon account--is that in a pinch I can use the web-based interface (not fun) to send mail for each of those accounts and fortunately Verizon can't muck with my incoming mail (well...other than losing my broadband connection itself)...

Lastly...they will have to pry Eudora out of my cold, dead hands...'-}}

[kopler888]

Hi,

I had never said where I was from in this thread.  I am located in the Boston area.  And still having the same intermittant problems.

[tlb7]

>>kopler888: I am located in the Boston area. 

Another east coaster...maybe no one on the west coast uses Eudora? '-}}

[ErictheRed1]

8.2.2014: I have the same issue, all of a sudden yesterday morning I lost the ability to send messages using Eudora 7, my email client. All of my email settings are whatVerizon says they should be and I've verified that it is accessing the SMTP outbound server via port 465. The Eudora security screen says it "succeeded" in its last SSL connection. Anyone have any ideas? I really don't want to have to use the on-line webmail option.

[allegmi]

I have the same problem. I have gone even further. I have contacted verizon tech support twise once before I reinstalled outlook 2010 and once after. i still have the same probvlem. This problem just started occurring a few weeks ago. Has anything changed at Verizon with their Servers security. I recently upgraded to the new DVR and got a new Wi FI modem/router. could that have something to do with it. I am really at a loss what to do.