verizon AOL email won't download to outlook

Starting April 24, 2018 at 9:37 am EDT, my Outlook 2016 desktop PC email program stopped downloading incoming email from Verizon AOL servers to my desktop PC (with Windows 10, Office 365). I can send email out of Outlook from my PC, but no emails download into Outlook. I can download email OK into my online AOL account. I can receive emails sent from my PC Outlook to my online AOL email account. But when I try to download emails into Outlook on my PC, all I get are error messages "connection to the server was interrupted." I was previously getting a similar error, where email downloads initiated by clicking on "send/receive" would timeout, so I extended the incoming email download time from 1 min to 2 min, and this worked for that problem for 2 days. But now I can't download any emails into Outlook. Anyone have any ideas? Thanks in advance...

Accepted answers

robinore@verizon.net

I found a fix, from this webpage "Update Verizon.net account info in POP3 email applications":

https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mobile-device-with-your-new-account-information-pop3

This page is dated April 13, 2018, and it tells me to simply change my Outlook email settings as follows:

incoming mail server to pop.verizon.net (had been incoming.verizon.net)

outgoing mail server to smtp.verizon.net (had been outgoing.verizon.net)

Did that, and everything is now back to normal.

All comments

robinore@verizon.net

I found a fix, from this webpage "Update Verizon.net account info in POP3 email applications":

https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mobile-device-with-your-new-account-information-pop3

This page is dated April 13, 2018, and it tells me to simply change my Outlook email settings as follows:

incoming mail server to pop.verizon.net (had been incoming.verizon.net)

outgoing mail server to smtp.verizon.net (had been outgoing.verizon.net)

Did that, and everything is now back to normal.

tns2

Again settings have not been changed. These are the same they have been for years.

valleyboo

No solution but the same problem. Using Outlook 2016 client on my desktop and AOL, I cannot download email. Started a week or so ago with major lapses in service. Emails are on AOL server which has totally inadequate abilities related to mail handling. The same problem occurred with my Samsung cell phone and the samsung email client with AOL. I've had to download the AOL server view as an interim solution. This is really aggrevating. I've contacted Verizon premium tech support, AOL tech support and Microsoft. No one has a solution. I have contacted Best buy and Verizon wireless regarding my cell phone; their only solution is to download the AOL view which is horrible. My settings are as described above. SO frustrated.

iup90

Precisely as valleyboo has stated.

AOL email will no longer download to Outlook (in my case...as of: 5/20/18).

-Settings have not changed and are as prescribed.

note: this happened one time in the past and it cost me severely. I monitor all email via Outlook and for reasons described did not receive a very important email due to the fact that it did indeed appear in the AOL user interface BUT NOT in Outlook.

Verizon....we are PAYING for a service....please DELIVER.

summest

I'm not sure if this will be of help, but I have the same download issue almost every day. It's as if the AOL mail server has trouble accepting the connection. I don't believe it's a timeout issue. Once, when I logged into my AOL account online it said I had to change my password, and after doing so my mail worked fine for a week then it was back to the same download issue. That leads me to believe it's more about AOL servers having trouble authenticating with other 3rd party mail clients like Outlook, which I use Office 365. The only thing that seems to work every time after it fails to download is I have to login to my online account. Once I've done so and it accepts my login/authentication online, then I can go back to Outlook and hit send/receive with success. FYI, I use Outlook as a POP 3 client, with the standard SSL/TLS server settings and ports 995 and 465. Server names are pop.verizon.net and smtp.verizon.net. Don't get paranoid is the only advice I can give. It's not your email settings, your internet connection, your router, your computer, or anything else...this is 100% AOL servers malfunctioning and were all probably better off migrating to some other service to spare us the pain of trying to get their customer support make us run in circles changing all our settings and then hang up on us. Good luck people.

BB510

I've been unable to send email since May (severely affecting my career and consulting business). I can fully function on my phone, but not through Outlook. Today, I have been waiting 32 minutes (so far) to download email and am still unable to send. Again all is fine on my phone, but I have attachments and proofs to send and frankly for longer messages prefer my lap top.

Any suggestions?

fsocietyfanatic

Please read this in its entirety BEFORE attempting to resolve the issue.

This customer uses a Verizon email account that was tied into AOL’s Mail Servers after the merger. After correctly entering all of the correct information for the Verizon email address including the username (ex:[username]@verizon.net) as well as POP3 Incoming and Outgoing SMTP port and server settings, Outlook 365 Desktop (Office 2019 Outlook) still couldn’t connect.

TURNS OUT AOL’s password for her email access WAS NOT THE SAME.

The customer had her credentials which worked fine to sign into her email through a web browser on Outlook’s website. But those same credentials didn’t work with AOL’s online webmail client.

Now, this is where it all started to make sense to me, AOL didn’t throwback any error code that would let me know I had entered an email address that wasn’t registered on AOL.

What I was presented with was the next expected entry field box asking for the customer’s account password. I entered the password that worked to sign in on Outlook’s website but it wouldn’t work.

Well, what if the reason Outlook Desktop 2019 couldn’t connect with the POP3 mail address (pop.verizon.net, port 995) is because Outlook was expecting the AOL password?

After resetting the AOL password and trying THAT NEW PASSWORD with the manual mailbox configuration tool (Outlook 2019 Windows) with POP3 Incoming: pop.verizon.net port 995 with SSL Outgoing: smtp.verizon.net port 465 with SSL, Outlook managed to successfully add the account in seconds.

For my situation, I did not check off SAP Authentication for either the incoming or outgoing servers. I also had to create an entirely new profile in outlook instead of modifying the existing one; it might work for you but it didn’t for me. In the end, I pointed the freshly made Outlook profile to the old PST file during the manual configuration.

Voila, it works. I should get a job at Verizon where the title held goes something like Head of Making Sure Our Customers Can Still Use Our Email Services After A Merger, but I wouldn’t want to say that I work for Verizon until they flat-out publish this somewhere where ALL of their mail service users can easily find it.

Maybe they didn't know, I hope that now they do.

Hope this helps,

Best Regards,

Just a Guy Working At A Locally Owned and Operated Phone & Computer Repair Shop.

Sydney23

use Gmail as a workaround. I have 5 active email addresses working through it. I only tried Out;ook because I thought it would work like Exchange. I have 2 out of 3 working in Outlook. Bummer!

WWG1WGA

I have this same issue now, but ONLY for my wife's email. My account is fine, and still sends and receives from Outlook 10. Have checked all of her settings against mine, and they're exactlyt the same!!! ">😐 I'm so tired of this crap!!!

Seahunt19

Check your internet settings. Under Proxies, disable the SOCKS proxy if clicked. BOOM!

jenicol

I learned this by watching a Microsoft tech take hold of my machine and pull this password for Outlook. I then applied the same technique to my iPad and iPhone. AOL does have info on this here: https://help.aol.com/articles/Create-and-manage-app-password

It’s a two-step process.

Log onto your AOL account and launch mail
Click on Options/Account/Account Security/Manage APP Passwords
Generate a password for the device you’re working on
Copy that password

Go to the email client you’re having trouble with:

Launch Outlook (or iPhone, or iPad)
After failing to receive Verizon email, outlook will generate a Password box
Copy the AOL password into the box (for receiving mail)

You then go back to AOL to get the authenticating passwords for each of your other devices and do the same operation.

Seems I must have inadvertently I turned on AOL’s two factor authentication thinking I’d just get a text to authenticate whenever someone logged on to my account. What I didn’t realize is that I had also made it impossible for me to log on to third party email clients without having a using an authenticating AOL Password. And even when I turned the authenticating feature from AOL to off (in my desperation to find a solution to not being able to receive emails in Outlook), AOL STILL required the authenticating password.

[Deleted User]

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