I returned two apple watches using two different return dates (August and October). I used verizon's website to return them. There were two different tracking numbers. UPS says they were received by Verizon in their Whiteland, Indiana warehouse. Verizon has no record of them showing up. I have been in chats and on phone calls with Verizon. I literally have spent hours. I have read other accounts of this same problem. I am wondering if anyone has found a way to resolve this problem.
I have the exact same issue! I returned an Apple watch online, and got the prepaid shipping label generated by Verizon for the Whiteland, IN facility. I shipped it 9/10/24 and it showed as delivered two days later. My return eventually got cancelled as they said my return was never received. In fact, the order status of the return in my account never changed to "Shipped", "Delivered", "Assessed", etc. After several chats, I get the same answer -" it just takes time for them to process the return, but don't worry about it. We will create a ticket and escalate it." Well, it is coming up on two months since it was delivered and I don't believe there will ever be a resolution. I think it may be time to dispute the charge to my credit card and consider switching to another provider.
Rshoobeetoo, we are so sorry for the issues you're encountering with your returned device. We would love to take a closer look at the situation and help any way we can. We will send you a private message to further assist.
~Ivone
I know I would share your same concern if I had returned two devices with two different tracking numbers, and UPS indicated that those packages were returned, Townies01. This is certainly something I would be happy to assist with resolving. I'll need account access to assist with this, so please be on the lookout for a private message from me.
-Joseph
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