Apple Watch cell wrong username

Sim-53
Newbie

I’m attempting to setup cellular for my Apple Series 9 watch through my iPhone Apple Watch app.  It first asked that I login into Verizon, but the username is already populated with my phone number which I have not used as my username in many years.  I see no way to correct it. 
Hoping someone has a work around. 

 

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2 Replies
vzw_customer_support
Customer Service Rep

Hello Sim-53! We're happy to help ensure you get your watch activated. I'm sending you a Private Message here so we can fully assist.

-Josh

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SynthpopAddict
Champion - Level 2

Have you changed the User ID while logged into My Verizon?

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I'm not a Verizon employee, just another customer trying to help.
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