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I’m attempting to setup cellular for my Apple Series 9 watch through my iPhone Apple Watch app. It first asked that I login into Verizon, but the username is already populated with my phone number which I have not used as my username in many years. I see no way to correct it.
Hoping someone has a work around.
Solved! Go to Correct Answer
Resolution update: by partnering with support, the issue of Apple Watch’s wrong username was resolved. If others encounter similar problems with Device Nickname common factors can include being able to sign in with My Verizon or temporary My Verizon glitches.
For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/support/knowledge-base-205633/
If you still require assistance or have any questions, please contact us for support.
-John
Hello Sim-53! We're happy to help ensure you get your watch activated. I'm sending you a Private Message here so we can fully assist.
-Josh
Have you changed the User ID while logged into My Verizon?
Resolution update: by partnering with support, the issue of Apple Watch’s wrong username was resolved. If others encounter similar problems with Device Nickname common factors can include being able to sign in with My Verizon or temporary My Verizon glitches.
For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/support/knowledge-base-205633/
If you still require assistance or have any questions, please contact us for support.
-John
Start a new topic or ask questions in the open forum.
