Apple Watch never activated

[Jsrcy]

I purchased a watch in February. It was shipped wrong, which resulted in me having to go back to the store where I purchased after it was shipped to me instead of the store keep in mind I’m on a military base, so this was a 2 Hour Dr. each time. Now I show up to get my watch and phone activated, but I have a billing issue because my promised credits were never added. Then the store was unable to fix my account. After multiple attempts my phone was activated, and I walked out without having them activate my watch I attempted to do so later the evening of Which resulted in me having to call customer support which time they told me within 24 hours my watch would be active now keep in mind my watch was never activated from February until September when they offered to let me return the watch after I had called well over  100 hours of time of me on the phone asking if they could just provide the service I was paying for this is when the representative went in and told me I can have my watch returned out of normal cycle due to the fact I had gone to Apple I talk to tech-support I talk to the network engineers I had  All of the things done, they asked me to do to get access to this device. I paid for the trade-in of a watch that was perfectly working   This all happened shipping labels couldn’t be sent to me later they showed up in my app after I went to a store, had the store take possession of my watch, and had the store ship my  to the location it was supposed to be shipped to with a tracking number that showed received within days. I was to get refunded, my payment, agreement, service, monthly fees, and several hundred in bill credits due to this issue to make up for the watch. I had given them that worked perfectly fast-forward and now my phone line has been turned off three times. The bill continuously is re-added with a violation of the device payment agreement three times at this point today one of the fixes was to reactivate a line for an iPad that I had turned off for cellular use to tie my device payment agreement  to an active line so that the disconnection ticket could be submitted so I would be refunded now imagine my frustration when three separate times my bill was hit with a device payment violation. Couple of those times it made my phone turn off because I advise me not to pay the amount because in the notes on my account, it was provided by Verizon that they would refund and take back device  now shipping showed that my watch arrived at their facility yet they could have no way to know if it was received. This continued for several months it would be removed then re-added later I would talk to representative for at least 45 minutes each time I call and minimum to get to the bottom of it to review all the notes  and then I was told two separate times that the issue is resolved a ticket has been submitted and the device payment agreement will be terminated appropriately and a refund of all the agreed-upon. Original charges would be audited now each time this happened and each time the device payment was re-added to my account the dollar amount changed that I would owe, and then my service would get disconnected  so I sit here after several employees have added notes saying everything that they told me regarding removing the device of payment agreement was going to go through and a ticket would be done and then I would be contacted within three days. I was told this four times at this point  no action has been taken. I have reached out through text through chat and I’ve reached out through in person at corporate stores all with the same result of nobody can seem to figure out how to accomplish what they told me originally on the date they told me to send the device back. It has been reference several times that it’s past the return window, and that the charges being added back to my account, just to be removed by a “ Ticket that will remove the device payment agreement “ yet every single time this goes through with customer service I’m faced with somebody telling me oh, that’s not how things work or it doesn’t appear that what was already told to you in your notes is being done and I’m sitting here at months and months past giving back the device that was never able to be activated on the cellular data network not once touched Verizon cellular data and the computation of my bill refund amount has changed each time. It seems to be a benefit to the company, not honoring what was in my notes and what was said to me on a recorded line each time I’m at my wits end as I still currently have an outstanding balance after I’ve reached out three times since my last service disconnection, and I was charged each time I was reconnected  this, I do not believe that the store, or the company is being upfront and honest, and I believe they’re pushing me down the road slowly just get me to pay for a watch that was returned in perfect working order with no damage as verified when I handed it in and took pictures at the store, shipping information was recorded on my account. At each time they asked me if the watch was returned  they’re unable to review the notes in a comprehensive manner and put statements that make this process faster each time I call in. I’m at the point now where I’m unsure of how to move forward as the last conversation the representative computed all the owed charges to be refunded on my account totaling over $900 of overcharge that needs to be refunded while removing the line they asked to add to remove my device payment agreement appropriately  As I described the device, payment agreement is removed and then days or weeks later it is re-added with no actual result as given by the service representative  I reached out to the senior corporate level leaders of this company via social media asking for assistance with no result I’ve been pushed down the road so many times with an ongoing bill discrepancy being owed over $900 and needing a device removed that I have returned at the request of the company. This is one of the reasons I believe that Verizon will push down the road billing issues and only give an option to pay a past due balance with no communication to actual customer support. Once in a disconnection status with the expectation, I would just pay the bill that is erroneous to return my service  my last phone call I was given an email to a supervisor that I emailed immediately summarizing what was directed by the company for the course of action to correct said issue with no response and my bill is still in a past due status with an amount due that is hundreds of dollars. If anyone else is having issues with billing devices, connection or refund amounts on your recorded lines, I believe the company is using these tactics to just try to get people to pay regardless of what they tell you on the phone I spoke to a manager at a corporate store who stated that they get hung up on whenever a representative from customers support is unfamiliar with the complex issues that arise with accounts. This happened in front of me three times in one day, and I can only tell you how many countless times I’ve had a customer service rep disconnect the phone call with no call back Leading me to believe that this is a predatory billing issue with countless numbers of phone calls, totaling over 100 hours of wasted labor of the companies support time and my own personal time that is limited to be able to action any request on my account. I am frustrated to the point where I’m about ready to pay the bill port my line over to another provider and send my phone on trade-in to another provider so that I can get away from an out from under Verizon tactics. This is unacceptable in any business model at all that you tell a customer what’s going to happen, just so the nearly polar opposite thing happens, resulting in more of my time wasted to try  and get a bill corrected to the resolution that was offered to me by an agent if you have issues similar to this, please post because I can’t be the only person that is Experiencing this level of incompetence, or this level of predatory billing practices from this company. There is a log of every time I’ve called on my phone record with a time and durations I’ve spent on the phone with Verizon each time it’s a recorded phone line that that often times in this process, the representatives have had to go into and relist to conversations regarding the specifics about my account, but are unable to follow through with the plan of action that seems to be made on the spot to rectify my billing issues when all I did was follow, the guidance given to me by the account support representative at the time when I was directed to go ahead and return my device outside of the standard return window due to the failure of the device to be able to be activated by the network on Verizon when Apple audited my device through all systems checks showed that my device was appropriately working on all levels and all tests yet Verizon was unable through networking engineering to fix it and I’m sitting here holding the bag  wondering when the next charges will be added back or when my account will be fixed with the large sum of money that is owed to me which essentially would zero my bill for 6 to 7+ months for money I’ve already paid that is due back to me from a contract. I signed where the company was unable to provide the product that was listed in the contract, which is service on a device, and the device value of payments was to be refunded as the device was found to be in effective  on the network so I ask is anybody else had similar situations and what is the fix? Is it possible for somebody to read this from Verizon and actually be able to effectively make a change as my last conversation was told that it would be fixed and that a ticket would be submitted and yet the charges are still on my account. The line has popped on and off my account multiple times  in the device payment agreement has been added and removed multiple times  

[vzw_customer_support]

Oh, wow! You have certianly been through alot. Verizon takes pride in providing top-quality service.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert