I added new phones and I wanted to add two new Apple Watches because when I ordered the phones it said I can get $160 off each of the Apple Watches.
First representative confirmed the $160 off Apple Watch offer since I added 3 new phone lines. then they said it’s only $120 off. Then I got transferred to this rep. They said it’s $150 off. Then said I can one for $150 off and the other for $120 off, but then told me I can only do one for $150 off. I wanted the $160 off because that was the current offer when I ordered my new phones, I didn’t have time to order the watches that same day so I came back today to order them with that offer and no body was on the same page. I began chatting at 11:15pm and I’m writing this at 2:03am with no Apple Watches ordered, very disappointing. All I want is the two Apple Watches for $160 off each, that offer was available when I ordered my new phones and the first rep confirmed I was eligible.
We want to make sure you're able to get the promotions you qualify for. Our promotions are subject to change at any time, but if it's still available we want you to get it. We're going to send you a Private Note so we can gather more details.
~Jesse
I’m having the same problem with the Apple Watch I added to my account in January. I’ve been trying for over 2 hours to get my credit after being told 2 previous calls that the credit was being applied but never received. After 20+ years with Verizon, this is unacceptable customer service
egaffield, your 20+ year loyalty means the world to us, and this is far from the experience we want for you. We'd be more than happy to take a closer look into this, and help find out what's going on with the Apple Watch offer you were expecting. To better assist, we'll be sending a Private Message.
~Izzy
I will be watching for your message.
thank you
Still waiting on the private message to be sent
Did you ever get your problem solved?
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