Fraud prevention verification

DE28
Newbie

Bought a new iPhone 17. As usual unpaired from old phone trying to pair with new iPhone. I have a number share plan. Kept existing cellular plan on watch. Could not set up cellular service because VERIZON is sending verification code to watch that cannot receive it. I called Verizon tech support. He will not send verification code to my primary number or second phone number. So I am like send it to my ipad. Didn’t work. Sent to other iPad same deal. I was told to buy a new plan. I don’t want a new plan. I was told to take it to a corporate store and I did.
I wanted 45 minutes. Associate cannot figure it out. I am told to take it to the Apple Store. I told her no because it is a carrier issue and it is. She said purchase a more expensive insurance plan and then I can speak with another tech support person. I said no to that. She said stay here and call Verizon tech support person. I did. He tries all the same things as I did and the other 2 people. Again wants to send verification code to any number other than that the 2 phones that I have for identification purposes. I gave my Driver license to associate to verify my identity at the store. Now I’m told don’t use the watch for 4 days and he will call after that. Can’t use the watch anyway. So I was at the store two hours with no solution 
I am in awe and disbelief of the ridiculous situation this is. I have been a customer for 23 years. Think it is time to change carriers. I appreciate fraud prevention protocols but this is ludicrous. I read many forums to know that I am definitely not alone with this issue

 

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