Free Apple watch

[Moondance6]

I didnt even want this watch, but the salesmen convinced me it was F-R-E-E when I upgraded on a promotion for my I- Phone .

The first month  I discovered I had to pay $15/mo for service and a small amount topay for the watch itself - Not FREE

Now I want to cancel this line and watch and they say I have to pay $100 to pay off the watch. NOT FREE. 

I caleld Verizon and they said it was a store promotion and nohing they can do - I have to go argue with the store itself. 

Then Verizon texted me and said I signed a contract.   Yes I did. No I didnt read it,    because I trusted a salesman that lied to me.  So  I am trying to see how I can fight this.  I will cancel all 5 of my lines that I have had with Verizon for decades and go to Visible or something.

[vzw_customer_support]

We're sorry to read about the situation with your watch and we want to take a look at your situation. Are you having issues with the watch? Are you receiving credit for the cost of the watch every month? ~Peter

[Moondance6]

My issue is what I was told by the salesman and what the truth was. 

He led me to believe it was free.  Never mentioned once  the 36 month contract requirement.  

Now I have to pay $109 or $15/month to stop using a watch I wasnt very keen on to begin with. 

Yes I am receiving credit on something I dont want. The Verizon chat rep said I would have to go argue at the store I bought it from.  Sure,  that went well.  They told me 'We changed things and dont say that its 'free' anymore. But too bad'  Jesus! 

Misrepresenting liars!  

I have had 5 lines with Verizon for decades.  I see no reason to stay. 

[vzw_customer_support]

I certainly understand the frustration, and I am sorry to learn that you aren't enjoying the Apple Watch, Moondance6. The last thing I would want to see is for you to leave us. All of our device promotions work similarly, as I am sure you have had some device promotions for your other 5 lines, where the cost of the equipment is billed monthly, and then there is an offsetting recurring credit for the device cost based on the qualifying promotion. There is still a service charge for those lines in question. We don't sell equipment without service, even if the equipment cost is discounted to free. For more details on how our promotions work, you can visit this link: https://www.verizon.com/support/device-deals-faqs/

-Joseph

[vzw_customer_support]

We would certainly hate to lose your business. By chance do you have a friend or family member who could take over the line?

-Jazzy

[Moondance6]

NO!   Stop torturing me!

[Moondance6]

I dont need 'Jazzy' from a service center emailing  me in the middle of the night. 

[Moondance6]

What is it you people dont understand or refuse to admit? 

I understand how Verizon promotions work. Like student loan providers and pirates .

  VERIZON SALESMEN  LIED TO ME. 

Can you get that?

I am 5 lines and decades quitting Verizon  

[vzw_customer_support]

Hello Moondance6. We're sorry to learn you're having issues with your account. We will send you a private message to further assist. 

~Ivone

[vzw_customer_support]

Wanted to reach out again, please know we are just a message away and would love to get this resolved for you!

-Christy

[Roongta]

I have the same issue

[vzw_customer_support]

Hi Roongta! We're sorry to hear you are having an issue with your watch line. Are you receiving trade in credits for your watch line? Can you tell us more about the issue you are having?

-Dee

[TDD223]

I’m in the same boat. I’m about to pay the 200 fee to pay off both watches and have T-Mobile buy my phone out and switch.

[vzw_customer_support]

We never want to see you leave TDD223. We are here to help. Did you sign up for a promotion? Please tell us more. 

-Joe

[MichiganSteveo]

I had this same problem but I did mine online with the pre sale. I didn’t even want iwatch 11 but it was free, so it said, and I surely didn’t want it in a girl size 42MM. that size was the only one that you could get otherwise it bumped it up to a more expensive number. I argued with them recently on the phone, and they did find some way around it but I’m still paying five dollars for the device fee instead of $15. On top of that, I ordered another iphone and iwatch a couple weeks later, in the adult size 46 mm, and I’m only paying $.89 a month for the device fee. I asked them to explain it, and they couldn’t. Just crazy