Good morning
I just received my daughters Gizmo 3 watch. When starting up the watch for the first time it goes through the connection process to the Verizon network, however it never fully registers. The watch connects to the Verizon network because we get the green check mark but once i click that the QR code does not allow it to fully activate. When I try to do it manually using the phone number provided to me on the invoice i get a message stating the device cannot be activated or device not found. When looking at the device settings (second page from the QR code) there is no phone number on the phone number line.
Order number - 10571866
How do I get this watch to register its phone number? Its almost like the order is not complete on the Verizon end and the device needs to be attached to the phone number.
Also I have tried to factory reset a couple of times with the same results as above.
Did you purchase an additional line of service for the watch? The Gizmo watch doesn't have much data access capability, but it still has to have its own line set up for it (the line will have limited data capability to suit the watch and is not a regular phone line).
I bought the watch through Verizon with a line. The phone number is on the invoice.
The watch is clearly not activated properly. The Verizon reps who hang out on the forums aren't here on Sundays, but you could either try calling, using live chat, or go to a Verizon store.
Thank you for the info. Yea I figured no one was on here from Verizon. It is strange because when I look at my orders through my account I dont even see this watch order, i do see the other watch i purchased for my son but it has not arrived yet. This one came first and there is no record of the order other than the invoice I have that came in the package.
Happy Monday! Being on top of your service is crucial, especially if you are encountering Gizmo Watch activation issues. Our goal is to get the device up and running, like a fine-tuned machine.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I need your assistance with this same issue please.
What ended up happening? I’m having this same issue
Start a new topic or ask questions in the open forum.
