Hello. I bought a new gizmo watch for my daughter today. Signed up with the plan etc. We have had two other gizmos previously for my sons. Neither one of these are in use and we no longer had the gizmo hub app on our phones. So after I got home from the store today, I charged her gizmo up and then after charging, I downloaded the gizmo hub app on my phone and went to create a new account. I did this and when I got done with the process, I received this error message; "ERROR This phone number is already associated with a Gizmo account. Please check the number and try again."
Ok so then I went back to the first page of the app and rather than create new account, I thought I would try the "sign in" option considering that the first error message said my phone number was already linked to an account. So I go into the "sign in" screen and follow the prompts using the previous email address that we used with our sons' gizmos. Then I received this error message; "ERROR Please use your primary login method."
I have no idea what it is referring to and I am going around in circles. I spent 3 hours on the phone with Verizon customer service and their solution? "We are sorry we can't help you, we would be glad to disconnect this line for you." I don't want the line disconnected. I just want to log into the gizmo hub app so that my daughter can use her gizmo!!
Is there anybody who can help me? Thank you.
Thank you for sharing your experience with us here and we will be glad to assist further. Please be on the lookout for a Private Message from us so that we can offer further assistance.
-Andi
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
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