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Gizmo Watch 3 not activated

I just received my son’s Gizmo 3 watch. When starting up the watch for the first time it goes through the connection process to the Verizon network, however it never fully registers. The watch connects to the Verizon network because we get the green check mark but once i click that the QR code does not allow it to fully activate. When I try to do it manually using the phone number provided to me on the invoice i get a message stating the device cannot be activated or device not found. When looking at the device settings (second page from the QR code) there is no phone number on the phone number line.

The first agent I spoke to said my number was given away to a business account before it could be activated? Then I spent 2 HOURS on the phone with support and was transferred 4 times just to be told “Try again tomorrow”.

Comments

Verizon_Support

Hi KatieK118. The Gizmo activation process can be overwhelming when trying over and over and getting the same result. Activation could be impacted by the network coverage in your area as well. Please reply to the following private message and share where you are located and we can check this out.

-Deb

Kmcgowan18

I replied to your private message, thank you!

Kmcgowan18

@vzw_customer_support
I sent you another message, the device still isn’t working on 12/18 as promised. I was promised the “switch” would happen on 12/18 and it is not working in any shape or form as of 12:30am

RobertHutt

the first two watches crapped out I am on the second replacement. All three times I’ve had people who didn’t know what the process was, what actually was or was not on my account, automated systems trying to send texts to a phone that doesn’t exist, and people not understanding their own processes. On hold for over two hours, just to finally have someone tell me that I needed to wait and till the next day to activate the watch. Someone could’ve told me that the first five minutes. the last two times told them the phone number had not connected to the watch, they proceeded to go through their script anyway. Now the number is connected to the device, but the gizmo app won’t pair. tried for hours.

Verizon_Support

Hello RobertHutt. While we're glad to hear the number has finally connected, we're disappointed to hear the app isn't paring correctly. Not to worry we're here to help, have we tried uninstalling the app and restarting the Gizmo watch?

~Brian

twknight

Same story here. Had trouble with activating a replacement Gizmo a year or so ago, then finally got connected to the one support person that new how to get it activated. Here I am again with a second watch for my other son. It successfully connected to the network--it has the phone number and it's in my dashboard on VZW's site, but the app can't get it activated. Their only advice is to reset it and try again. (Oh yeah, and reboot my phone with the app, which is ridiculous advice.) I guess I'll keep trying and, maybe, try support again if their chat system starts working. The voice calls with the scripts are absolutely brutal.

twknight

FIXED

Instead of scanning the QR code, tap the link the below it in the app ("don't have a QR code"). Enter the phone number assigned to the watch and bam, it activates and pairs to the app.

Absolutely ridiculous that the tech I was on the phone with for 35 minutes didn't suggest this.

twknight

Don't use the QR code. At that step in the app, there's a link below that allows you to try pairing using the phone number. That worked for me--hope it does for you, too!

Verizon_Support

We're sorry to read that you have not gotten the help you need with your Gizmo Watch. We're here to help. Are you getting any error message when trying to get it activated? ~Peter

twknight

It was, in fact, your own troubleshooting article that suggested the alternative to scanning the QR code when pairing the watch in the app. That was what worked, so my issue is resolved. I would suggest you do your best to escalate and try to get that work-around added to the troubleshooting script your phone agents use--it would've saved quite a bit of time and frustration.

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