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Gizmo watch 3 contact issue

We just got my son's Gizmo watch and set it up. When trying to add 1 specific contact I am alerted that I need to add that number as a "buddy" and the guardian will be notified. The phone number belongs to an iPhone and not another Gizmo device. It will not allow me to add it because it thinks it's a Gizmo "buddy". All other contacts were added with no issues. After speaking with customer service for 1 hr yesterday they decided to send me a new device. I really don't think this will fix the problem since it seems to be specific to one phone number. Everything else works fine. How can I fix this? I just want to add my son's grandfather as a calling contact and not a "buddy".

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Verizon_Support

Hello, Jwest1, we want to help ensure that you are able to add contacts to your son's Gizmo Watch. Earlier you mentioned that you are looking to add his grandfather as a Calling Contact as opposed to a Gizmo Buddy. To clarify, a Gizmo Buddy will have the ability to call and text with the Gizmo Watch whereas a Calling Contact only has the ability to call. Additional details can be found on page 15 in the User Guide under Verizon Info here: https://www.verizon.com/support/verizon-gizmo-watch-3/. What category were you able to add the other contacts as? Are you looking to remove the ability to text?

-Lauren

gizmomom

Were you able to resolve this? If so, how? I'm having the same problem and I spent way too long chatting with customer service with no resolution. Thanks!

Verizon_Support

Hello! We understand how important is to add trusted contacts to your son's Gizmo Watch and would love to help. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

Verizon_Support

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

Jwest1

Unfortunately no and they even sent a new watch, but that didn't change anything because it's an issue with the phone number and not the watch.

Jwest1

I don't see a private message from you?

gizmomom

Thanks. That stinks! In my case the phone number we are trying to add is one of our lines and was previously a gizmo but hasn't been for several years. I'm guessing the only solution for us to be able to add big sister as a contact is to change her phone number.

Jwest1

Same here! The line I'm trying to add is on my account. I'm assuming it was a gizmo previously, but has belonged to us now for a few years. It's crazy that Verizon can't figure out a solution to this

Verizon_Support

Jwest, we want to make sure you get the help you need. We'll send you a Private Message so we can gather more details.

~Jesse

Verizon_Support

Just following up on our last message. If you still need assistance, feel free to authenticate through the previously sent link, and we'll be happy to help out.

~Freddy

evemdurand

I have to same problem with one specific contact! I’ve removed and tried to re-add multiple times and just did a factory reset, none of which worked

evemdurand

With the contact that I have problems with, I don’t have a choice about what kind of contact they are. The app automatically makes them a buddy and I can’t change it.

Jwest1

That's exactly what was happening with ours. It appears the number was previously a gizmo watch a long time ago and never unlinked. I emailed this address and they fixed it quickly. [email address removed per the Verizon Terms of Service]

Hawaii20211

I have the same problem, there is an issue with my wife's number only being able to be set up as a buddy. I have an escalated ticket with Verizon. for the last 2 weeks. We have tried everything, we even deleted the app from my phone and tried to set it up on her phone as the primary and it wouldn't even allow her to set the account up.

I believe her number is kinked to another gizmo device in the verizon network somewhere. She has only had this number for 2 years, Verizon recycle phone numbers all the time.

Very frustrating, we are about to cancel if it is not resolved soon

Verizon_Support

Thank you for the additional details. Have you checked to see if you have received any updates via email regarding your situation? Have you tried to change your number via your My Verizon application?

~Ivone

Kwathel

Hello I am having the same issue with my son’s gizmo 2 and trying to add my daughters new iPhone as a contact. I have called Verizon and it has not been fixed. Do you still have the email to the person that helped you resolve this?

hmkondo

Has anyone successfully resolved this issue? I'm having the exact same problem, which I described in detail on a Verizon support thread, but we just went in circles for days. I keep seeing a removed email address that could help. Verizon, can you please provide the removed email address, or one for ANYONE that can help fix this?

Verizon_Support

We're so sorry to hear that you're still having this problem and we want you to get a solution ASAP. Please reach out to the Gizmo team using this e-mail: VZWDTGizmoPalSupport@verizonwireless.com Please keep us updated.

~Jesse

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