Hello, my daughter got her Gizmo watch a week ago and it is working fine. However when the watch is off, it will vibrate when someone sends her a message. She has turned off vibration in her watch settings. I tested it several times, and while it was turned off, it still vibrates when I message her. Is this normal/expected, or is this a problem that can be fixed? She would like to have times when the watch is off so she is not distracted by it, but still finds herself distracted by the vibration.
I can certainly appreciate your concern. Which model Gizmo does she have?
-Anthony
She has a new Gizmo 3
Thanks for letting us know. If you put the watch into School Mode, does the issue still happen?
https://www.verizon.com/support/knowledge-base-235718/
-Meg
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