I would like to upgrade my child's gizmo watch to a regular cell phone, but I want to keep the same phone number. When I went to a store, the Verizon rep said it's not possible to keep that same phone number, and you can only cancel the gizmo and get a new line with a new number. Can I keep the number but upgrade her line? We love the number associated with the gizmo watch. If we cancel the gizmo, what happens to that number?
Hello, Sleepykiwi. Help is here as getting a new device for your child sounds awesome! You don't have to get a new line of service as you can simply upgrade the line. I have sent you a Private Message for further assistance.
-Natasha
Why would you send a private message - now none of us who need help can get help. I just upgrade my MOMs gizmo and guess what? A new number was assigned, I canโt do anything without calling the toll free number but you know what? Help isnโt available at midnight. So now I have two gizmo watches, the one I purchased in February that doesnโt turn on and the new one, both cost me $30 activation fees, and line service and neither works- and I have tow different phone numbers for an elderly woman who has dementia. The watch phone is great - except Verizon is impossible - per usual. The only help thread is this one and the only help was sent in a private message! So here I am again
Hello, freddysus. Help is here. We offer to send a Private Message so that we can properly authenticate your account to view and assist/resolve your concerns. This is not something we can do on the public platform. If you want to proceed, please let us know as I have sent you a Private Message.
-Natasha
I also have this question and would like to know how to go about this. Thank you.
Hey, Snagata117. A GizmoWatch line can be upgraded to a smartphone device via My Verizon: https://www.verizon.com/support/how-to-upgrade-your-device-video/ Let us know if you have any questions, or if you run into any issues on your end, please.
~Izzy
I would like a pm with details on upgrading my sonโs existing gizmo watch line to a phone line. Thx
Happy Monday! Our goal is to aid with your son's upgrade request.
Feel free to check out our promotional site: https://www.verizon.com/deals/.
Click here to view our equipment database: https://www.verizon.com/connected-smartwatches/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
If I'm wrong, please feel free to correct me, but the Gizmo watch is designed for limited talk and texting access and some camera capability. So the line with such a watch doesn't have full data capability. A smartphone needs to have data access (internet service) for apps to run. This is why you can't simply transfer a Gizmo watch line to a smartphone.
Hello. I would also like information on how to upgrade the line. Thank you.
I would be delighted to help with some information on upgrading this line of service for you, Amalynnd20. Please be on the lookout for a private message from us so we can review those details.
-Joseph
Can you please send me a PM? I would like to upgrade my daughter's Gizmo to phone and keeping the same number.
Happy Monday! We are glad to see you are interested in upgrading your daughter's Gizmo to a phone. Verizon is here for you. We sent you a Private Message.
~Gilbert
Please send me a private message with info on how to keep my son's gizmo number and transfer it to an apple watch. Thanks!
Hello, graberette. Changing a device is always an easy process. Help is here. We can easily swap devices on your son's line. Do you currently have the new device available or is this a Christmas gift to be activated in the next few days?
-Natasha
It is a Christmas gift to be activated in the next few days.
I have all of the Apple Watch info if you need that.
Great! Do you have access to the watches currently? -Joe
No, not until tomorrow for the Apple Watch (it is already wrapped).
What an awesome gift!!! No worries. We would need the Device ID (IMEI and the SIM Card number) which is located in the phone and on the box so when you are ready, we can proceed with getting it set up as we will need you to power it up to proceed. (Please, for security reason, do not provide this in the public forum - the Device ID and the SIM Card).
-Natasha
Can you send me a private message so I can just reply with that info when I have it? Thank you!
Start a new topic or ask questions in the open forum.
